Review and analysis of over 22 complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 22 official complaints related to Application, originator, mortgage broker. Out of the 22 consumer complaints against SunTrust Banks, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 23% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Mortgage application, originator, mortgage broker December 27, 2016 - I got the letter from the underwriters that they are rejecting my application for a mortgage refinance to 3.7 %. - - one of the VP 's solicited my wife and myself over a 18 months ago to refinance at a lower rate, now that interest rates are going up I feel this is just a flimsy excuse to get me to go somewhere else since you no longer want to carry paper at 3.7 %. - - like - - misled me on the qualifications for going with a VA loan, the qualifications are almost identical, in many cases even easier under VA government backed loan. This - about a blue tarp on my roof and ... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker December 21, 2016 - SunTrust has denied providing me with the underwriter 's approval and verification documents of our loan, among other documents of which I 've requested through - previous CFPB complaints against them. We have now just received correspondence from them and their attorneys, - of -, GA, that our home has been placed with - for foreclosure. This is their third attempt to exercise foreclosure based on a fraudulent loan obtained through predatory lending practices. Again, the loan type is a 10-year interest only ARM of which we entered in -. This term was not clearly highlighted on t... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker December 16, 2016 - In -/-/- I contacted my mortgage company SunTrust to inquire about refinancing because I had moved into my rental townhouse which was now my primary residence. I received an estimate and was told I would have no closing costs and only would need to bring that month 's payment ( -/-/- ) to closing. Later they came back saying I needed a $500.00 appraisal which I paid for. Throughout the process they repeatedly asked for documents I had already given them and even up until last week, I was still being asked where I lived! After much delay and - I finally was given a closing date o... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker December 14, 2016 - Suntrust violated the Equal Credit Opportunity Act ( ECOA ) by asking me and refusing me a mortgage because I would not provide my divorce decree. As stated on the https : - # suspect website, " When You Apply For Credit, Creditors May Not ... '', " Ask if you 're widowed or divorced. A creditor may use only the terms : married, unmarried, or separated. ", and " Impose different terms or conditions, like a higher interest rate or higher fees, on a loan based on your race, color, religion, national origin, sex, marital status, age, or because you receive public assistance. ". The mortgage ... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker December 2, 2016 - I have applied for a HAMP loan modification that I clearly qualify for based on this criteria. 1. Primary Residence, 2. I currently have an interest rate over 2 %, 3. DTI over % -, 4. Underwater on Mortgage, 5. Hardship due to medical issues from an auto accident. Suntrust is dragging the process out by telling us we need something different every week or so and they are not returning messages even though they say they will within 24 hours. So now we are not paying our mortgage and they are forcing us into foreclosure which they will try to use against us later.... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker October 31, 2016 - As per SunTrust 's letter of - -, - they have threatened to yet again, process a foreclosure on my home. Their attempts to foreclose are based on a fraudulent mortgage agreement, entered into in -, and abusive lending practices that are not in the interest of the borrower, as per the -. Requested information and documentation on the origination of this closed-end loan has been refused, as per their letter of - -, -. This letter from - states the 'information requested relating the origination of the loan, does not require the disclosure of confidential, proprietary o... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker October 13, 2016 - I have had an FHA loan with SunTrust mortgage since 2009 when I purchased my condo for $200000.00 with the help of a mortgage broker who has since left SunTrust. At the time, the condo appraised for $220000.00 but because I had just started working, I still had to pay mortgage insurance since we did not have the cash for a - % down payment. More recently, because of lower interest rates and multiple spam emails from the current broker, - -, I decided to apply for a refinance. Initially - was very helpful, and although I did not qualify for the lowest advertised interest rates s... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker October 5, 2016 - I would like help from the CFPB to have Suntrust Mortgage refund the fees paid to process a refinance of my current mortgage. My current mortgage lender is SunTrust and this loan is recorded in our family trust. While shopping for a refinance, on - separate recorded phone calls the Suntrust loan officer assured me if I refinanced with SunTrust the new loan could be recorded in the existing family trust. After submitting my documents ( including the family trust ) and getting pre- approval, I was charged a $540.00 appraisal fee and a $14.00 credit report fee. After these fees were paid... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker September 29, 2016 - I applied for a home loan from Suntrust in - Fl for a home I own in - -, FL. The loan was a " no escrow '' for real estate tax. After - different loan estimate statements, I finally received a " final '' - with a requirement that I prepay real estate taxes due next year. This was never mentioned in any of the HUD required documents, nor in the initial application docs that I received and signed. The following is part of an email I sent questioning this charge : I am questioning the $6500.00. funds needed to close in the - - loan estimate statement that does n't define th... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker September 19, 2016 - Suntrust allowed a person to complete loan documents and sign a second mortgage against my property and remove $300000.00 without my consent, knowledge or any authorization to do so. This person along with Suntrust attempted to cover up this deal by attempted to transfer my property solely into the name of the person who signed the loan/mortgage. The mortgage is in the persons name and the Deed is solely in my name. Suntrust refuses to release the loan documents to me after repeated attempts because the loan transaction was complete before the person attempted to transfer the property into h... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker August 24, 2016 - I am very devastated of how Sun Trust has handle my loan. I was forced to re-applied numerals times because Sun Trust keeps using the wrong income. I have provided my bank statements for proof of the money I get paid doing carpet installments. I also informed my lander that I don not have any company expenses because they provide me all the materials and tools so I can do the labor. I also told them many times that my home is severely under water by - $130000.00. Sun Trust keeps stating that I dont have enough for an affordable mortgage payment. However my monthly income is $4100.00. and S... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker August 11, 2016 - I was working with Suntrust Bank on a mortgage and gave them the fee to do an appraisal on the home to be purchased. They never did the appraisal and never returned the fee. I filed this complaint with cfpb a week ago or so, and someone called me from Suntrust once, told me the person they wanted me to talk to was unavailable and they would leave a message for her to call me. I told them to call me on my cell phone but they never called me back.... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker August 5, 2016 - I was pursuing a mortgage with Suntrust and paid them an initial fee for an appraisal of the property. They told me that the appraiser told them that the property is a commercial farm. The property I wish to purchase is not a commercial farm as it only has a - stall barn and about - acres in pasture, AND the appraiser called my real estate agent to discuss the property but he never went to the property. The underwriter did not want to approve the loan due to my debt level and someone fabricated a story about the appraiser saying that the property was a commercial farm was the most import... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker August 2, 2016 - In -, my husband and I started the process of obtaining a construction loan from SunTrust Mortgage. The process has been a very unpleasant experience. Throughout the entire process we were not kept inform of our loan request. In order to kept the process moving forward my husband and I had to call to for the next step. Any time we would turn in paper work that was needed we never knew if what we provided was sufficient. I would have to start calling around - or - in the morning every 30 minutes until I could reach our loan officer - - or - - just to get updates on our loan... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker July 13, 2016 - I applied for a home loan with suntrust mortgage, Sun trust pre approved me for the home loan and conditionally approved me for the home loan and now claim the applications incomplete. Sun trust delayed the closing of the home for over three weeks and all conditions where met and witnessed delivered. Sun trust keep adding condition to the conditions purposely delaying my home closing. further more they made me pay for an appraisal of - that is worthless without financing. Sun trust also tried to make me pay for a survey of - and I said I would n ot pay that there is a survey registered w... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker July 8, 2016 - I have a loan pending with Suntrust Mortgage for a refinance. Since -, - inquiries have been made by Suntrust Mortgage and - Mortgage Services on behalf of Suntrust. I never authorize excessive credit checks by Suntrust and - Mortgage Services on behalf of Suntrust. This is action by the lender and the credit reporting service is unethical and illegal. Please have them remove the excessive inquiries from my credit files -. Thank you.... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker May 17, 2016 - My husband and I applied for a mortgage with Suntrust because they have been our bank for 13 years. Their customer service is horrible I am crying for the 5th time as I am writing this complaint. The website lies about how they will service you. 1. They do not call or email us giving us an update. 2. Every time we call them we get a voicemail only to be ignored. 3. I called the customer service line who said the manager was on the other line and would call me right back, and I 'm still waiting. 4. We lost money on moving trucks, and we are now in danger of having to move the settlement dat... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker May 3, 2016 - - - - - - - -, GA - - -- - -, - The above property was built by - - in - in - - - - sale was transacted in - - then re-sold to a - owner in - -. After 6 years, sink-holes appeared around the property causing the owner to vacate and foreclosure commenced in - -. I unknowingly transacted the - sale of said property in - -. The property was appraised and inspected by - - - and there were no sightings of sink-holes. 7 years later in -, I have encountered the sink-holes appearance at the si... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker March 2, 2016 - INTERNET MESSAGE RECEIVED BY THE ATTORNEY GENERAL 'S OFFICE ON -/-/- - - and - - - - - - - -, - - Phone : ( - ) - Email : -- RE : - - - / Suntrust Bank - - - -, - - Phone : ( - ) - Website : - Transaction Date : -/-/- Amount Paid : - Payment Method : Personal Check or Bank Debit Subject : Mortgage Fraud - - - - - Suntrust Bank We Own at - - - - - - - - Week 9 Whole Interest - every year Purchased Timeshare $10000.00 -/-/- book - page -... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker February 29, 2016 - Suntrust statement that the note was sold to - in - - Maybe correct that Suntrust received payment for this mortgage note but the whereabout of the note is UNKNOW. The statement that - is an INVESTOR is false- Attached - - letter stating that they have a lien on the property because - Bank is an investor and that the NOTE was assigned to - in - is false. - Bank America 's is only the trustee - for documents for an individual investor. They are not the owner of the NOTE. - assigned the note to - - in - and conveyed the interest under the mortgage to a... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker February 23, 2016 - R.E.S.P.A. QUALIFIED WRITTEN REQUEST Dear Sir or Madam : Please treat this letter as a " qualified written request '' under the Federal Servicer Act, which is a part of the Real Estate Settlement Procedures Act, 12 U.S.C. 2605 ( e ). Specifically, we are disputing a ) the identity of a true secured lender/creditor, and b ) the existence of debt, and c ) your authority and capacity to collect on behalf of the alleged lender/creditor. Because of extensive criminal activity and fraud in this arena, we require proof of the chain of secured ownership from the original alleged lender/creditor to th... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker February 11, 2016 - I had submitted a complaint last - to Suntrust, asking them to finally correct damaging and false information sent to the credit bureau telling them the following ( word per word on my CB ( credit bureau ) report ) : - Suntrust Mtg DELINQ - Late Dates -, -, - FORECLOSURE INITIATED ; CONVENTIONAL REAL ESTATE MORTGAGE ; - ACCOUNT/ SERIOUS DELINQUENCY. To then get a reply today from Suntrust saying they reviewed my concerns on their negative information they sent to CB, stating they are required to report accurately, then goes on to state I became delinquent in - -, fun... |