Review and analysis of over 59 complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 59 official complaints related to Deposits and withdrawals. Out of the 59 consumer complaints against SunTrust Banks, Inc., 17% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Bank account or service deposits and withdrawals March 13, 2017 - I was at a Suntrust Bank location today and was ( I believe ) intentionally short-changed on a deposit. Fortunately, I counted my cash before I left the property, immediately went back into the branch and the issue was corrected by the same teller who did the original transaction. I am very concerned that this appeared to be a conscious attempt to defraud me. I tried contacting Suntrust Corporate to speak with their internal audit staff but their customer service was not able to help me. They did not even seem to know whether or not Suntrust had an internal audit staff. Suntrust website is equ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals March 2, 2017 - My account was subject to fraudulent activity which resulted in my bank accounts being submitted to check system.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals February 18, 2017 - My minor daughter had her atm/debit card stolen as well as her mobile banking account information for her checking and savings accounts at Suntrust bank hacked. The thieves used her card to make fake/altered traveler 's check and money order deposits to her account then on the same/next day used the card to make large purchases. They withdrew money from the Suntrust atm as well. This was all in a few days window from approximately -/-/2016. Her first indication of anything wrong was the bank 's fraud department calling her on -/-/2016 and she realized her card was missing. She is in high s... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals February 8, 2017 - I have a checking account with SunTrust bank. The last transaction that I made personally was a $400.00 deposit in - of -. My statement ending - -, - shows I have a balance of $550.00. I have made no transactions since. In - - I received a letter in the mail from SunTrust stating a deposit was made to my account in the amount of $1400.00 and the letter informed me that $800.00 of the deposit was not available for withdrawal. I made no such deposit. I went online and checked my account and found my account was overdrawn. I saw several transactions that were not mine... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals February 3, 2017 - On -/-/- I faxed - affidavits regarding - unauthorized debits to my Suntrust savings account. I also called Suntrust on -/-/- regarding - unauthorized checks debited from my savings account and was provided with - case numbers. On -/-/- I received 2 letters informing me of credits to my savings account from - of the unauthorized checks. On -/-/- I took the - affidavits that were mailed to me to a Suntrust branch to have them witnessed, notarized, and interoffice-mailed from the branch. On -/-/- my savings account was credited for ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals January 27, 2017 - I have been banking with Suntrust for a few years. I have two checking accounts and savings accounts. I have my payroll direct deposited every two weeks in my account. I use my debit card for all my purchases. Recently my account was froze on -/-/2017 for some unknown reason. I am not able to make purchases, or pay any bills since my bank account has my funds in it. I have not received any correspondence in the mail regarding my back account. No one online or in person seems like they can help me, or tell me why my account is like this. I have my income tax being deposited in my account in t... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals January 25, 2017 - To Whom It May Concern : I am seeking counsel to represent me and take SunTrust Bank to court for violating my privacy, for abusing me financially, for violating too many CFPB guidelines, along with misrepresentation of their products/services. This is what I sent counsel, but I wanted you to be aware of my concern as well.I opened a SunTrust bank account a few months ago. Knowing they did not have local branches, I wanted to insure my money is accessible should I need it, but not as easy accessible to go thru all of my savings having recently sold my house. SunTrust bank housed about $10000... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals January 18, 2017 - At -, on the date of -/-/2016, My wife, made a deposit to our business account through an ATM at Suntrust Bank in - - Florida. ATM ID -. After depositing the checks into the ATM and submitting the deposit, she was returned an error receipt stating that we should contact customer service. Important to note that the checks entered into the ATM were not returned and were held inside the ATM. At the moment I was informed that night, I made a call to the support center and was assured that the deposit would be in the account the following day. I went about making regular purchases... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 29, 2016 - My employer issued my wages on a business check with funds held at Suntrust Bank. I presented the check ( instrument of commerce ) to the Teller at Suntrust Bank. They stated that " internal policy '' was that NONE of the THREE ( 3 ) separate forms of Government Issued I.D . 's were " acceptable '' to them to exchange the check for cash ( FRN 's ) Their POLICY violates LAW under the Uniform Commercial Codes - as well as Rules that the Federal Reserve standards for banking. Furthermore - they wanted to charge ME a " fee '' for being a NON DEPOSITOR of their institution. Their branch manager R... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 23, 2016 - On -/-/2016, I called to informed Sun Trust that I was resending my permission for them to do and automatic debit for a car payment I have with Sun trust. At no time was a advised they could not stop the payment what I was advised of is that the payment will not be deducted. Thereby the purchases that were made where made in good faith based on the information that was provided by your customer service rep, that the car payment WOULD NOT BE DEDUCTED On -/-/2016, I a beginning day balance of - $330.00. Items were presented to my account as follows : Overdraft fee of $36.00 was ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 16, 2016 - In - -, I cancelled my registration for an event/conference. When I registered for the event in -, I paid using my business debit card. At the end of -, I closed my business and my business bank accounts at SunTrust Bank, and filed my final business tax return. The event vendor refused to refund my registration fee in any way other than crediting the card I 'd used when I registered. SunTrust accepted the refund, even though the account was closed. SunTrust has issued a check payable to my former company and refuses to cash it for me and the other former owner of the former busines... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 14, 2016 - My bank ( Suntrust Bank ) is not upholding my fraud claim against a company called progressive for $130.00 that was charged 5 times. Neither my wife or I have authorized any charges from them and we are furious this fraud claim has not been upheld. The charges total $670.00.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 9, 2016 - I walked in to the Suntrust bank in - - -, which was actually my birthday because I my father sent me some money to put down on my new car that I leased and also to collect the funds from some returns that were posted from -, from my debit card issued by Suntrust and when the the returns posted to my account, I walked into to the branch to withdraw the funds and the teller informed me that they needed to verify these return and froze my account suspecting fraud. I felt that I was racially profiled and being accused of committing an act of fraud when none such incident occurred. I p... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 3, 2016 - I opened a new savings account at SunTrust Bank on -/-/- with $2000.00. On -/-/- SunTrust made an unauthorized withdrawal from my account in the amount of $1300.00. My inquiry revealed that the reason given by the Bank was to recover disputed funds dating from -. Given that these funds were disputed, the Bank has no legal right to act in this manner. The Bank could have brought legal action if it felt it was in the right. That it did not do so shows that the Bank felt it did not have sufficient evidence to support its ' claim. What the Bank did is equivalent to theft.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 3, 2016 - I paid - mortgages using my Suntrust business checking account. On -/-/- online banking showed I had insufficient funds but all - were posted, not pending or on hold, and I was charged $38.00 for each for insufficient funds. The next day, -/-/-, Suntrust added an additional $38.00 return fee for each of the -. This was in addition to the $38.00 insufficient funds fees. I think I should have been charged one or the other, not both.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals October 17, 2016 - Prior to - -, I was given a $500.00 personal check from my landlord in rejection of my rent, which I had paid her. On the morning of - -, I deposited that check into my account at SunTrust ; the funds pertaining to that check were made available that evening. On - -, I made a withdrawal of $1100.00, resulting in remaining a balance of $70.00. The following day ( - - ), I received an envelope wherein was a slip of paper declaring that $500.00 was withdrawn from my account on - -, resulting in a negative balance of $510.00.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals October 15, 2016 - I have been banking with SunTrust for over 30 years. My now - husband and I opened an account for my son when he was a minor, with my husband and my name also on the account. My son is now - years old and a college student at -. My son 's student account was hacked and someone obtained his personal data. They used that data to make - mobile deposits into my son 's account, then called his cell phone and told him they mistakenly deposited money into my son 's account and threatened to report him to the police if he did not wire the money to them immediately. My son panicked and went... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals October 7, 2016 - In an effort to conserve on high cost of cable I searched for alternatives and replacements for renting the monthly cable boxes. I found the company - - through a google search. I called the number and left a message as directed by the voicemail, about two weeks later a man named - called me back. He talked very convincingly about his cable boxes and the high cost of cable bills how I could reduce my cable bill by buying my own box.The box was to be plug and play I was excited as I wanted to save some money. I agreed to pay $130.00 for a cablebox. On -, 2016 a digital CHECK # -... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals October 5, 2016 - My husband deposited $3500.00 into our joint checking account on - - ( Suntrust Bank ). The amount showed as a pending transaction, until I checked the account online the following Monday ( - - ) where I discovered the deposit had totally disappeared. I contacted a local branch and they initiated an 'investigation '. In the meantime my account was credited with a miscellaneous $3500.00 and all resulting overdraft charges as a consequence of the missing deposit were refunded. Suntrust has not provided me with an explanation regarding the outcome of the investigation, nor has man... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals September 12, 2016 - On - -, 2016, I visited the - - branch of SunTrust at - I presented a Withdrawal Form to withdraw funds from my account which had been electronically posted by my new employer. My initial interaction with the teller made me feel racially profiled and discriminated against. When she realized that I wanted to withdraw $5600.00, she asked if I made a mistake and meant to ask for $560.00. After I verified the amount, she informed me that she did not have " that kind of money '' and called the manager. Branch Manager, - - -, looked at my - driver 's license and told m... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals September 7, 2016 - My father, a - veteran, died in - 2016. I knew he had Suntrust accounts and my goal was to put Suntrust on notice that he was no longer living and to freeze any further checking account activity, especially automatic debits. I went to a local branch of Suntrust with copies of the death certificate ( - in total, all certified copies ). They told me I needed letters of administration identifying me or another person as a representative of his estate in order to freeze his accounts. I told them I found this requirement an unreasonable burden in that no one had presented a will on his beh... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 31, 2016 - This matter involves -, 2016 a CHECK # - cleared for $130.00 as merchandise not received and Suntrust not filing a dsipute so as to protect and assist me to get my money back. I contacted merchant owner - to return the cable box I purchased - - 2016. The reason for the return the cable box was not plug and play. I had to purchase a card from - -. - authorized the refund - -, 2016 for $130.00. - convinced me that the new thing will be - and I could get in on it that it will be available within 2 to 4 weeks. We made a deal that he would receive the cable ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 19, 2016 - My father has deposited $1000.00 to my SunTrust account to pay for my - - mortgage loan. As you can see with the evidence of check image print, deposit of $1000.00 was made. However as you can see only $200.00 was deposited on my account. As a result of this horrible incident, $800.00 went missing and my mortgage payment has been past due. With evidences attached, I have been charged with multiple late charges and fees from - -.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 18, 2016 - My mom bought a certificate of deposit for $800.00 on - - - in her name and my name. She asked me to keep it safe. My mom passed away. I was looking through her papers and saw this certificate of deposit. The name of the Bank is Trust company Bank - - -. This bank merged with Sun Trust Bank. So I approached them and showed the certificate of deposit and asked them how I can cash it. They checked with the records department and said they do not have any records prior to the year - and that they can not help me. So I am filing a complaint against Sun Trust Bank. I would gr... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 18, 2016 - On -/-/16 I deposited a check drawn on a local bank for $290000.00 into my business account at SunTrust Bank. After waiting two days I paid invoices to my accountant, my insurance agency for my business liability, a payment to - -, a credit card I use for my business, my local business tax, - - - etc. In a couple of days I had received information from my accountant that their check had come back. I then received an email from my insurance agent that the check to the insurance company had been returned ( causing my requirement to obtain a money order or cashier 's check... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 16, 2016 - In 2011 my debit card was lost/stolen I had just moved to - Ga. The bank contacted me ( SunTrust ) and asked had anyone used my card? I responded no as I checked my wallet and noticed my card was n't there. So someone had used my card, deposit checks and withdrew money. They were to do an investigation but know one contacted me after a week so I was guessing that everything thing was ok but it 's not. This issue is stopping me from opening a bank account at - Bank. I called - the lady advised me that it showed that 's it 's clear but it 's still showing up. I want to get this cleared ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 15, 2016 - I have a joint account with my son and a sole account at SunTrust bank. My son recently moved to - and started a job with a company he found on the website -. It turns out the company was impersonating a real company without our knowledge. They sent him a check for $6900.00 and told him to deposit the check, which he did. They then told him to withdraw the money the next day and deposit into a - - - account so that the software engineer of the company could purchase the hardware and software that my son would need for his job. We became suspicious when they sent him a second c... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 10, 2016 - Suntrust Bank that I had at least - personal and business accounts for over 25 years decided to close my accounts for no reason. I was on travel -/-/- and I was trying to use my debit card to purchase my return plane ticket from abroad and I could not access my debit card and I could not get explanation from a representative why I am not able to use my card. This caused me a huge inconvenience while I was - miles away and was not able to have access to all my fund/debit card. Upon my return home, I found/received several letters from SunTrust that they will close all of my - a... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 8, 2016 - An unknown person cashed what appeared to be a counter check for $6000.00 on my bank account with Suntrust in - Florida on - -, 2016. I submitted a fraud claim on - -, and it has not been resolved as of yet when they told me it would be a 14 day period to resolve.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 7, 2016 - I was issued a personal check. When I went to cash it at the bank that it was drawn on ( Suntrust ), they wanted to charge me $7.00 to redeem it claiming that I would have to open an account with them for the fee to be waived. This ca n't be legal. Why should I be penalized for accepting a legal financial bearer instrument. It is as if I were to borrow $100.00 from you, and when you asked for repayment I told you that I 'd be please to repay you but it would cost you $7.00 for me to take it out of my pocket.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 3, 2016 - - ATM withdrawals that were not received at the - - in -, - were debited from my account. Provisional credit was initially given and later revoked. My bank provided me with a " Rebuttal Form '' to fax. No acknowledgement was made. It was faxed again 3 months later. Again there was no acknowledgement. I have verification that - faxes were received. A conversation with a VP/Branch Manager produced no results. These were my Social Security funds which is my only source of income.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals July 30, 2016 - On -/-/2016, I deposited a third-party check into my checking account at Suntrust Bank and received cash back in the amount of $350.00. I countersigned the check. Myself and the individual whose name the check was originally made out to signed the check in the presence of a bank teller and also presented valid state-issued identification to the teller. At the time, my checking account balance was $4.00. On -/-/2016, I discovered that a 7-day hold had been placed on the check. This meant that I would not have access to the funds until -/-/2016. Had I been informed by the t... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals July 16, 2016 - Suntrust Bank provided written response to complaint - stating a subpoena was received for release of my personal account information in -. Suntrust identified in their response an attorney which has since hired legal counsel acknowledging no such subpoena existed and she found the statements. I have since discovered the employee from Suntrust Bank, - - has been terminated and Suntrust Bank is in denial or is simply trying to skirt past the fact my financial privacy was violated by testimony in open court as well as providing access to my bank statements in open court. The court do... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals July 13, 2016 - Suntrust Bank handles the donations that people give us for our non-for-profit. We mailed in a cash donation along with a check that had been handed to us from a donor. We mailed it as certified mail to ensure that it would arrive at the bank. The USPS has record of delivering the envelope with cash and check in it. The USPS declared after a corporate investigation that Suntrust Bank had received the envelope. The envelope with the cash and check is missing. The check was for $2000.00 and the cash was $500.00. The check has since been cancelled, but the cash is still missing. My complaint ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals July 12, 2016 - On - -, 2016. I went online and removed the overdraft protection from my bank account. I received an email from Suntrust that stated. This notification is confirmation you have chosen to remove Overdraft Coverage from your account ending - for ATM and one-time debit card transactions. This change will become effective within two ( 2 ) business days, On - -, 2016, Suntrust paid a transaction for me for $1000.00 and I was charged a $36.00 fee for this transactions. In addition, I have - other $36.00 fees. I did not authorized Suntrust to pay this. It was my mortgage payme... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals July 1, 2016 - I was traveling to - from -. Upon returning home I saw that my checking account was $12000.00 short due to - transfers out of my account ( - for $7000.00 and - for $5000.00 ). I did not authorize the transfers and immediately contacted my bank, Sun Trust. They opened a fraud investigation, I signed paperwork, and they stated that I should have the funds replaced within 10 days. Two weeks later I checked my account. The $5000.00 was replaced but the $7000.00 was still missing. I went to the branch. They said the $7000.00 had been put in the account but was transferred... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals June 30, 2016 - Suntrust Bank employee - - violated my financial privacy when he provided my solely owned bank statements to a third party without consent of the owner or order of the court. The release of my information took place - -, 2013 in the - District Circuit Court for - - County, - -, Maryland in Room -.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals June 29, 2016 - RE : SunTrust Bank, -, VA - 1. My company received a check from a new customer in the amount of $1800.00 for the purchase of product. The check was written on SunTrust Bank. 2. Based on new customer status, I hand delivered the check to SunTrust Bank and requested verification of funds availability. 3. A SunTrust manager at that location certified that funds were available in the new customer 's account. 4. Based on funds availability, I requested that the check be cashed, then used the funds to open a new SunTrust corporate account. 5. The very next day, I returned to the same... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals June 18, 2016 - I normally have direct deposit. This week I deposited a hard check on FRIDAY -/-/16 at - EST to a Suntrust ATM and it is a government issued payroll check. The check still has not been credited to my account. It is not placed on hold, it is simply NOT THERE! The payments that came out of my account have now put my account in an overdraft status leaving me with NO liquid assets. ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals June 16, 2016 - I deposited a check from a law firm in the amount of $120000.00 into a Suntrust branch for the amount of $120000.00 on -/-/-. I was told by the teller it might go in my checking account that evening but it could take a day or so to clear since it was such a large amount. The next morning my account showed the credit, but by mid-morning Suntrust had put a five-day hold on the funds until -/-/-. I contacted Suntrust and found their Customer Service extremely rude and unprofessional. I told them that I did not understand why they needed to hold the funds for an entire week ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals June 12, 2016 - I have been at SunTrust since 2007 and an employee - with that company. I just received my - to further my career in finance. I have been in banking over 28 years. Unbeknownst to me, my daughter gave her bankcard to someone and they deposited a check to our joint account and was able to withdraw every dime from the check seven hours after the check was deposited in an ATM. The check was for $2400.00. I was told the funds were made available due to our relationship with the bank. All accounts that had my name on it were restrained to debits pending investigation including my son 's acco... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals June 8, 2016 - I opened a SunTrust Checking and Savings account on -/-/-. During the application process they require you to fund your new accounts. I provided a routing and account number and authorized a transfer of $15000.00 To confirm the external account SunTrust makes - small deposits and a withdraw and those amounts are verified by the customer which I did. It 's now -/-/- and the transfer has not taken place but the issue is I 've spoken to multiple employees and all of them say " they do not have access to transfer information provided during the application process ''. No one can co... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals June 7, 2016 - I made a deposit of - funds on -/-/16. When the initial hold was placed it was until -/-/16. Then it changed to -/-/16, making it 31 business days instead of 30 but I considered the holiday and did not complain. It has now been extended to -/-/16. This is ridiculous! The funds were withdrawn from my - account weeks ago and the supporting documentation was faxed to their - office and instead of releasing the funds they extended the hold. ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals May 25, 2016 - On -/-/16 I deposited - $ - funds into my Suntrust checking account -. On -/-/16 the bank withdrew - $ for the exchange rate and continued to hold the entire $5000.00, overdrawing my account by - $ and insulting me with an overdraft fee, in addition to leaving me no liquid assets to live on. By contacting the chairman of the bank on -/-/16 the error was finally repaired. However, now the bank has debited my - account the - $ on -/-/16 and has not credited my - account the - - The only information they offer is that the funds will be avail... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals May 18, 2016 - I run a - and we have had multiple issues with suntrust bank. Our - as a result of its intrinsic natural does nothing operate even keel through out each month. We will have a $ - check one day and a - check another. Over 13 times suntrust bank holds a check from one of our customers for up to 7 to 10 days while this is understood to be part of the antiquated bank regulations from -/-/-. It is devastating to our small business. A - dollar check was deposited on Wednesday -/-/-. We where told that the bank put a hold on it on Friday -/-/2016. And told that we could pic... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals May 17, 2016 - - -/-/2016 I deposited my Federal Income tax check into my checking account via ATM at approximately - -. The amount of the check was $5200.00. The bank put a hold on $5100.00. They told me that money would be available -/-/2016. ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals May 17, 2016 - On - -, -, I visited my SunTrust Branch office at - -, VA. I needed to deposit a court ordered check in the amount of $74000.00 into an IRA. I had received from my ex-husband 's Thrift Savings Plan, a copy of letter is enclosed. The branch was very busy. I was assisted by - -, who had a customer at her desk. I told her that I needed to deposit the TSP check into an IRA. - - proceeded to compile the paperwork for new IRA. There was an issue with the system. I was asked to come back later for the deposit slip and paperwork. - did have me sign the blank IRA Form -... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals May 14, 2016 - I deposited a check in the amount of $5000.00 - dollars to my US Suntrust account on - - 2016. The check is scheduled to clear by - - 2016 at most according to the banks fraud protection/funds verification section. This is fine. On - - 2016 Suntrust debited my $1200.00 for the conversion rate and did NOT credit my account the $5000.00. in addition to debiting my account they charged me an overdraft fee of $36.00 which was only an overdraft because of the $1200.00 they debited without crediting the $5000.00. Supervisor - at ph : - stated that there is noth... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals May 11, 2016 - A account I had with you company Account No. - was closed on -/-/2014. Based on a malfunction of your machine that resulted in a loss of funds deposited. Because the only means that said account funds could be verified were by human count customer would be responsible for any shortcomings is misplaced. Nothing has been provided in regard to the existence of any account much less any mens rea towards impropriety. See Attached. As such this item should be removed from all reporting agencies immediately. ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals April 19, 2016 - I went in to The - - - of Suntrust bank to cash - checks issued by - of their customers written to me. I was greeted by - - and she informed me that they could only cash - of the checks due to the amount of funds available in the branch. I understood and asked that she cash the smaller of the - checks ( $4200.00 ). I then asked if I could return on the next business day and cash the second check. Her response was " we do n't print the money here, you can come back and check '' ... I immediately flushed red and showed my discomfort at being so rudely spoken to. I t... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals April 18, 2016 - We went to a local non-attached ATM at a local bank to put money in that we were saving for a week. We put a stack of $20.00 bills into the ATM. The ATM ate some of the money and sent out a piece of paper telling us to call a number. We deposited the money that the ATM spit out and got a receipt for that money. The money is question is $380.00! We called the - number. They put a temporary credit on the account for $380.00. That money was removed by the bank a month later. We went to the bank manager to see what could be done. We were supposed to be getting a call back about this matte... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals April 7, 2016 - On - -, 2015 I made an electronic check payable to - - - of - for $52.00. The check was found to never have reached them and it was discovered through Suntrust the charge was not authorized. ( See attachment Proof of fraudulent check ). Then Suntrust proceeded to credit and debit me the $52.00 which had no effect to me receiving a refund and charged me a return item fee of $12.00 on top of that ( see attachment return item fee showing my checking activity. I had to pay - - - the $52.00 last month since they never received payment so altogether I 'm out $62... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals March 28, 2016 - I am writing to file a formal complaint and ask for assistance in getting my funds from Suntrust Bank. On - -, 2016 I made a $3100.00 deposit at the - GA branch. I asked the Branch manager when the funds would be available and she said they would be available at mid-night. The next day I went to - - to purchase materials for a job I was working on and the transaction was declined. I went to the bank and the same manager laughed and said " I guess you cant have access until - - '' and walked away. I asked her why and she turned around and said " You can have your money ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals March 26, 2016 - I had deposited $1200.00 ( - checks ) in my checking account on -/-/2016. I received a letter from the bank ( Sun Trust ) dated - / 2016 along with a copy of my deposit ticket ( both sides ) showing that they received and credited my account in the correct amount, but stated that they debited my account in the same amount for " items not included in my deposit '' I was confused and waited for my monthly statement. When I received this it showed both the credit and the debit. I have spoken to several of he employees at the bank bank several times and each have said they need a w... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals March 16, 2016 - I wrote the attached check for $7500.00 from my - - account and deposited it to my SunTrust account. Of material fact, is that I have used the same accounts to electronically transfer to and from in the past since approximately - without any returned checks issues from my - - - account. The extended hold is until -/-/-. Notwithstanding, the above mentioned, although said check cleared my - - account on -/-/-, an unreasonable extended hold was placed on my check at SunTrust. I called the call center for assistance on -/-/-, however such was ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals March 11, 2016 - On - - I called my branch bank in, -, NC -, to make a stop payment on the business called - and the amount of $330.00. I was charged $36.00 for the stop payment and the the business still removed $330.00. Now I am being charged $36.00 for over draft! I had to give the information three times and still she did n't stop the withdrawal. . ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals March 11, 2016 - My name is - - &! On - -, 2016 my friend - - went into Suntrust Bank at - - - to make an - - dollar withdrawal she successfully made that withdrawal then the bank manager - contacted her again and informed her to bring the money back due to a fraud alert we were informed that if - - brought me to the bank and I verify my identity and I would be granted my refund of - everything would be fine that was not the case when we got back to the bank the branch manager - just wanted the money I have been in constant contact with the Irs, Suntrust Bank, an... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals February 24, 2016 - This is a new complaint specifically on - -. I opened Certificate of deposit # - back in - with SUNTRUST BANK. Original amount was $32000.00 every year I renewed this CD automatically. Every year I received interest and I received the form to report interest income to the IRS. I am now - years old in - and - I could not do any banking due to health reasons. I started to go back to Suntrust Bank, and when I asked for this CD I was told at the - Branch that I did not have any CD I had others but not this. I kept banking at the - - branch. I approached the bank wi... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals February 22, 2016 - -/-/2015 I opened a complaint with Suntrust regarding fraud on my account totaling $470.00. The purchases were made over -/-/--/-/-. Not only were the charges made with vendors completely outside my purchase history, I provided my alibi of corporate payroll proving I was clocked into my work. Also, I tracked down multiple receipts from the actual vendors, - being one in particular, which has every pattern of fraud one could think of. - Salads, - cans of motor oil, etc ... In addition the receipt shows a card not in my name being declined before mine was accepted for the... |