Nationstar Mortgage Complaints

Nationstar Mortgage consumers have reported over 11,903 official complaints. Out of the 11,903 consumer complaints against Nationstar Mortgage, 24% were disputed by the consumer (i.e. the consumer was not happy with how Nationstar Mortgage responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Nationstar Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.

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New Nationstar Mortgage Consumer Complaints


NATIONSTAR MORTGAGE Mortgage struggling to pay mortgage

July 26, 2018 - I am a United States - - veteran who is facing a foreclosure sale date on my home on -/-/-. I bought my house with a VA loan backed by the government and I know that there are programs and plans put in place to help homeowners in my situation ( lost my job ) but my lender Nationstar has not engaged in a fair negotiation and has not given me access to these programs. I have put myself into a better financial situation and have tried to get Nationstar to take another look at review for these programs but they are telling me it is too late and they are foreclosing on my home. I wanted ...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

April 5, 2017 - I am a new home owner. My mortgage is $830.00, I Paid my mortgage through -/-/2017 in by -/-/2017. I signed into my mortgage account online and made a payment for -/-/2017 mortgage on -/-/2017, it cleared -/-/2017 through my bank. I thought that I was good for -/-/2017. After the -/-/- mortagege cleared, they configured -/-/2017 payment which is $910.00 and pulled it on -/-/- instead of -/-/-. They justified it by saying that I gave them autopay permission. So They will take that -/-/2017 payment 30 days early. They cleaned out my checking account and stated ...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

April 3, 2017 - My home suffered a water leak from a burst pipe in my crawlspace. My homeowner 's insurance company ( - - ) advised me on the day the leak occurred to engage a water restoration company to remove the water immediately. We also had significant damage to our hardwoods floors from the leak. I had the water work done and received a check from - -. I sent the checks to NationStar ( my primary lender ). It has taken over 5 months of dealing with them to get to this point and still have no funds to repair my home. I have since been sued by the contractor because it has taken so long to re...

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Nationstar Mortgage Mortgage application, originator, mortgage broker

March 30, 2017 - Called Nationstar mrtg to refinance the loan. - ran our credit report and siad since our credit score was - we didnt qualify for the " better '' loan which would bring our payment to $ -.Since we had a credit score below - best they could do was about $ -.Current mortgage is $1800.00 going to - for the remaining 20 years of the term.He suggested we call the loan mod dept.Called loan mod on -/-/[email protected] .Spoke with - who emailed me info needed for loan mod.Sent over the info back to - on the -/-/2017 and he responded two days later saying he would be forwarding th...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

March 23, 2017 - I got a call this morning from a Nationstar representative calling in regards to a letter I sent two weeks ago requesting : 1 ) payments to be applied, 2 ) my dedicated loan specialist to contact me, and 3 ) info I have been requesting but have not received. The representative told me my account was proceeding with foreclosure. I asked her : 1 ) why my dedicated representative has not contacted me, 2 ) or sent me info, and 3 ) refused to provide me with an email. She said it was their preference not to provide it. I have not been able to reach her by telephone and my voicemail requests have no...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

March 22, 2017 - I have attempted to contact Nationstar 50-75 time both in writing and by telephone and they have not been able to clearly provide me explanations on payment inconsistencies and manual adjustments they have made. This complaint is in regards to a door tag that was left on my front door yesterday that said please contact your mortgage provider. They have never been prepared or willing to discuss my account with proper detail or provide info to me I have requested. They should have all info readily available at all times after my requests....

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

March 7, 2017 - I refinanced my mortgage with another bank in - and was owed my escrow account from Nationstar mortgage. Nationstar keeps telling me that they have sent me my refund via mail ( - checks for $1800.00 and $220.00 ) but it never arrives. I 've done this 3 times since - with the last refund check supposedly being sent overnight on -/-/2017. After reviewing complaints on the internet, Nationstar Mortgage is currently being investigated by the Better Business Burral. I 've have read multiple similar complaints about this company...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

February 4, 2017 - Nationstar Mortgage They took over our loan in 2015. Immediately started calling and saying we were late on our payments. At this point they are reporting that we are 3 months behind but we have proof of payments. They sent us to research department, but could only contact through uploading documents. They said that their research is correct and we are late. They keep offering ( through letters ) to do a loan reset. When we actually talk to someone they deny it. They keep offering to assist us to get our loan up to date, but deny all options. They keep sending us letters of foreclosure....

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

January 11, 2017 - I lost my husband - yrs ago and qualified for a loan mod - program my payments were more affordable and I was able to stay in my home In my loan balance at that time was - when the loan mod was finalized my principal went to -. They placed - on the end of the loan as a balloon payment. I ran into some health issues starting about a year ago and became behind I tried talking to them but the cash demand was more than I could afford. I have tried - modifications and denied each time because with the new modification they are only allowed - on the end of the loan making to -...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 31, 2016 - I just got another letter from Nationstar stating that they received an application from me for a loss mitigation option. I never discussed loss mitigation option with anyone at Nationstar nor applied for it. I have no idea of what they are talking about. Again, and it is crystal clear that this is their scheme to steer me away from the HAMP Loan Modification I applied for -/-/- which Nationstar have been processing before -/-/- and even after -/-/- when they took it over and is still in progress and is yet to resolved. Attached is the letter I received from Nationstar Mortgage....

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 27, 2016 - Attached is a letter from Nationstar stating that I requested for assistance. I do not know which assistance Nationstar is referring to because I never requested for any assistance nor did I discussed it with anyone at Nationstar. On - -, -, at about -, I spoke with my -, - - about the status of my - Loan Modification which they took over from - Bank in - as that - Program is still in progress and yet to be resolved. She told me I have to re-apply for the program again and according to her the water shed is - -, - : I think she meant to say deadline. ...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 24, 2016 - I have been working with Nationstar for over a year to try to modify my mortgage loan which was interest free for 10 years. However, the principal will need to be paid starting in -/-/2017. The principal payments reflect payments for a 20 year loan. I can afford payments on a 30 year loan. The current loan has been sold to a private lender who does not participate in the making homes affordable program. An additional issue is that there is ~45 % equity in the house. My husband was diagnosed with - at age -. This caused financial ruin for my family. I need help finding a way to refinanc...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

December 23, 2016 - My residential loan was recently sold to Nationstar Mortgage. ( It has been sold many times before and I have never been asked for any additional information. ) I have been receiving letters for the last two months from them requiring me to provide certification from the Social Security Office verifying my TIN. They have confirmed that they have my social security number and WILL NOT provide me with a - unless I give them this documentation. Their letter specifically states my TIN must be verified by the Social Security Office. I went to the Social Security Office today and the woman I who ...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 23, 2016 - I just found out my home is in foreclosure. My home was in foreclosure 10 years ago, but the foreclosure was dismissed for lack of evidence by the plaintiff. I initiated a short sale a few days ago and was just informed by my Realtor that my home is in foreclose and has a sale date -/-/-. I have n't never been served with papers notifying me that there was a case pending. NationStar has been in contact with me and is aware of, my mailing address. I also have a buyer interested and they will not entertain the short sale unless I agree to auction the property off. I have a sick child at hom...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 22, 2016 - I SUBMIT MY MODIFICATION PACKAGE TO MY LENDER NATIONSTAR MORTGAGE, THE FILE WENT TO THE UNDERWRITING DEPARTMENT AND THE FILE WAS DENIED PER MY ASSIGNED REPRESENTATIVE. I ASKED HER WHY AND WAS INFORMED IT WAS DUE TO MY INCOME, SO I ASKED WHAT NUMBERS WERE USED AND SHE PROCEEDED TO STATE WHAT WAS PROVIDED ON THE APPLICATION WAS THE NUMBER USED. SINCE THAT IS A VERY VAGUE ANSWER AND THE FILE GOES TO UNDERWRITING FOR E-ACT INCOME CALCULATIONS THAT ANSWER DID N'T MAKE SENSE THAT THEY WOULD USE THE NUMBER I GIVE AND THEN GO TO UNDERWRITING FOR CALCULATIONS SO I ASKED AGAIN AND AS SHE SIGHED FOR ME A...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

December 21, 2016 - My mortgage was purchased by Nationstar Mortgage, -, -. shortly after I lost my job and was unemployed for 7 months without an income, I missed a payment and had to make my payment on the - instead of the - of the month as that is when my wife was paid. I gave Nationstar this information, however they did not care or work with me at all and continued to charge me excessive fees, interest etc. I now make my payments on the 1st of the month and am re-employed, I now also pay escrow on my mortgage as this was mandated by the company because I was behind, even thought I always paid my ...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

December 19, 2016 - We had a loan with Nationstar and refinanced this load with the same company. When we did the loan paperwork greenlights name showed up and we were told that it was owned by nationstar and payments etc would go to -. In seeing a loan origination fee, I said is that so they can charge this loan origination fee, the closer laughed and said guess so. When the - came it did not include the payment on -/-/-. I have sent them proof of payment of all payments to date. Earlier this year they said my first payment was not due until -/-/- and so that payment went to greenlight and they h...

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Nationstar Mortgage Mortgage credit decision / underwriting

December 15, 2016 - COMPLAINT ABOUT NATION STAR. - Banks are involved in this problem ( - - - and Nation Star. ) First complaint submitted about - - -. This is a copy about Nation Star. We had difficulty paying our home mortgage and sold the house on short sale 2013. The mortgage was with - - -. - - - approved the short sale and accepted the proceed for full satisfaction of the - ( first and second ) mortgages on the property. We have all the documents to that effect. The second mortgage is entered in my credit report as a debt that I am owing. It is showing in - -...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 13, 2016 - I have asked Nationstar for assistance for a few months now and they have agreed to help me. Unfortunately my health has been deteriorating rapidly due to the amount of stress I have been under. This made it very difficult for me to get the required documents together in the time provided. All of this stemmed from my wife 's poor health as she was diagnosed with - and subsequently the - of her - -. For me this placed me in a very bad situation as I suffered a - which - and took over -. All this not being enough the mounting medical bills and depleting money reserves placed...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 12, 2016 - RE ; NATIONSTAR Mortgage - Loan # - Hello, I 'm reaching out to you because it is now over 7 months since I requested help from Nationstar Mortgage to sell my under a Home Affordable Foreclosure Alternative in order for me and my family to avoid foreclosure. Now after we provided all the documents, buyers offer and appraisal requested by nationstar. Nationstar is refusing to work with the buyer that offer the max amount requested by Nationstar Mortgage. I called Nationstar Mortgage and spoke to - - and she told my realtor because one of her family members is interested on my home....

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 4, 2016 - Again I just received today - -. - a letter from Nationstar asking me to fill out an application for Making Home Affordable Modification Program. I can not remember making any inquiry about Making Home Affordable Modification Program. The only Making Home Affordable Modification Program I ever asked for was in - which is HAMP Loan Modification Program and is yet to be resolved. Again, Nationstar is trying very hard to steer me away from the HAMP Loan Modification Program to entirely different program I did not ask for. This has been their scheme since -. See attached the letter...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 3, 2016 - On -/-/16 Nationstar had their 3rd party vendor - - - secure the property i own and live at - - - - - NJ. House was not vacant, i lived there and was in the process of negotiating a short sale with Nationstar. When i came home i couldnt get into my house a lockbox had been placed on the door. When i finally got in, I was horrified to find ALL of my belongings gone. everything I ever owned. To this date, neither Nationstar or - has returned my belongings, which were most likely thrown away. Nationstar didnt bother to speak with me or my agent about securing the ...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 2, 2016 - On -/-/-, Nationstar Mortgage , LLC received final summary judgment to foreclose on my property located at - - -, -, Fl, -. The sale date scheduled for -/-/-. They were no evidentiary hearings in this case. The foreclosing lender Nationstar Mortgage , LLC does not have possession of the mortgage by a valid chain of assignments, thus, the lender did not have proper standing to foreclose. The Mortgage was assigned first by - - - to - -, -, second, by - as Nominee for - - - to - -, formerly known as - - -, third, by - -...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

December 2, 2016 - I need someone to take a look at how Nationstar Mortgage Company is handling my mortgage loan. I am on a fixed interest of 6.555 since -/-/2017. Lately, Nationstar has been charging fees that I do n't understand. I am trying to speed up my pay off by doubling the monthly payment, by the unforeseen fees are not helping....

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Nationstar Mortgage Mortgage application, originator, mortgage broker

December 1, 2016 - Submitted refinancing request with Nationstar Mortgage in - of 2016. They sent documents confirming rate and referred to their appraiser. their appraiser had NO availability until & gt ; 60 days after rate lock. I received NO communication that the rate would be cancelled if the appraisal was not completed and the request submitted within 60 days and in fact they were made aware of the date the appraisal was scheduled from the beginning. I also sent an email asking for confirmation that there would be no problem with a delay in the appraisal until early - which went unanswered by Nation ...

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Nationstar Mortgage Mortgage settlement process and costs

December 1, 2016 - I finally read the responses from nationstar, because I never had logged in before and had n't received any of the responses, by mail or email and had no idea any of this had happened. I have submitted a dispute, but have also found fraud in the note of loan rates and adjustments and pre-payment penalty. I have attached a copy with the highlighted forged signature....

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

December 1, 2016 - I put my house up for sale. I received an offer and I excepted that offer. The buyer had numerous issues with their lender ( required paperwork and inspections that they were not aware of ) This caused numerous delays and postponement of the final closing. I notified my lender ( NATIONSTAR ) of these delays, I assured them that the property was in contract and would be sold. The Nationstar Reps. repeatedly assured me that there was no problem and that everything was OK. It was always very difficult to talk to a live person at Nationstar and when I was able to talk to someone it was always a pe...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

December 1, 2016 - This situation with Nationstar Mortgage started with the sale of my mortgage from - to Nationstar in late -/-/-. There is no way to make this a short document, but I will try to be as concise and clear as possible. I have documentation for everything that I am relating to you. During this time I have continued to make the monthly mortgage payments. -/-/- *Documents available* * Telephone calls begin and I decide I better start to document as much as possible When I attempt to make my normal payment, the website will only allow me make a payment of $2600.00 - I start my research...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

November 30, 2016 - Had a - mortgage for a number of years. In 2012I - was unable to work. I called -, they told me that they would work with me. They forclosed on me instead. I was able to stop the sale by borrowing -. They told me that I would be able to get a 2 % loan. I could never get all the documents they wanted ... I always needed one more.They have since sold my loan to Nationstar. Nationstar put me on a trial payment. They told me that I would get a better rate and a lower payment. They kept the rate the same and extended the mortgage 10 years. This takes - % of my income to pay this. The...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 30, 2016 - My office represented the borrower in a foreclosure case in - Supreme Court. The matter was settled with a loan modification and the foreclosure case was dismissed. Even though my office no longer represents the borrower, because the underlying foreclosure case has been dismissed, my office still receives mortgage statements for the borrower. The statements lists the borrower 's name but my office 's mailing address....

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Nationstar Mortgage Mortgage settlement process and costs

November 30, 2016 - I am desperately seeking your assistance in clearing up a mistake that Nationstar made on my home loan account. I would appreciate you looking into my account to advise of further actions needed. I currently have an FHA loan on my home. To give you some background, I lost my job and fell behind on mortgage payments, for fear of losing my home to foreclosure I placed my home on the market and have a buyer to purchase at full asking price. With this I am able to avoid foreclosure or short sale and am able to pay Nationstar the full price I owe on my property. The problem is that Nationstar m...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 30, 2016 - I submitted a QWR to Nationstar. The response that I received was not complete, nor was it timely, and does not comply with the required rules and regulations regarding information request. They are vague, condescending and untruthful in their response. They chose not to provide proof that they are the authorized tender to my loan....

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 30, 2016 - ***CRIMINAL FRAUD BY - - , - - , - - FAILURE TO MAIL MONTHLY STATEMENTS IN - LYING TO CFPB ABOUT RESOLUTION*** LOAN SERVICING FRAUD**** CRIMINAL THEFT****FAKE CUSTOMER SERVICE**** ILLEGAL ATTORNEY FEES*** ILLEGAL INSPECTION FEES *** ILLEGAL LATE FEES *** CRIMINAL FRAUD *** NATIONSTAR TOLD THE CFPB IN - THAT WE AGREED TO A RESOLUTION. WE PAID AS AGREED BUT NATIONSTAR KEPT A BALANCE ON THE ACCOUNT AND THEY HAVE COMTINUED TO ADD LATE FEES, ATTORNEY FEES AND ILLEGAL FEES OF OTHER KINDS TO A LOAN THAT IS CURRENT WE HAVE ASKED COUNTLESS TIMES TO HAVE IT CORRECTED BUT THE AMOU...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 30, 2016 - I have a mortgage that is a - account. I have been trying to get a loan modification from Nationstar Mortgage and without success. Finally they sent me a letter offering a modification with the monthly payments higher than what they were before. My home has been sold from one lender to another. The balance they are reporting is not accurate. many of my payments are not showing and only a small portion is showing. Please help me with this matter...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 29, 2016 - My loan was recently sold to Nationstar ( from - ). I made my last ACH payment of $1200.00 to - on -/-/- but that payment was never credited to Nationstar. After countless calls, including with a supervisor, this is still not resolved and my credit score may have been already hurt. Nationstar said they are " investigating '' this but they re not doing anything, t 's been 2 months now every time I call I have to start from the beginning, as if its the first time I call. On top of that, I get automated calls every morning from their computer TRYING TO COLLECT MONEY THEY MISPLACED, I...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

November 29, 2016 - I am behind in my mortgage payments and have a foreclosure sale date scheduled on -/-/2016. I have applied for a loan modification with my mortgage company and they are saying they dont have enough time to finish the review and are going to take my home to sale. I need help in any way possible to get them to postpone the sale date. Please help!!!!!...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 29, 2016 - NationStar Mortgage Company claims that I missed a payment in -/-/-. I called NationStar on -/-/- at - and spoke to a lady by the name of -. I asked her to tell me what month and year was this supposed missed payment. She told me it was the - - payment that was not paid. I said if I could prove that it was paid, would I be reimbursed for all the late fees? She assured me that I would be. I have proof of all my payments including the one that they claim was not paid. I mailed the proof to NationStar -/-/-. They have never acknowledged that I have provided the proof of...

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Nationstar Mortgage Mortgage settlement process and costs

November 29, 2016 - Loan modification offer has been altered from the original offer. The " Principal Reduction Alternative '' clause was removed in the third modification package I received. HAMP affidavit has a " Rental Property Certification '' clause. it has been established that I am living in the property. The " Clarity Commitment '' sheet is missing in the third packageI received. Nationstar has been sending me package after package. that I have signed and sent back. The events are as followed. -On - 2016 Nationstar sent the Loan Modification Package. I signed it and sent back. 3 weeks later I inq...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

November 29, 2016 - From : - & - ( Homeowners ) - - - Ph : - Re : Nationstar Mortgage LLC ( Nationstar ) - - - 1. Aiding and abetting Nationstar is : - ( NWTS ) - - - ; 2. Nationstar has caused to be recorded into the - County Auditors Office TWO simultaneous Notice of Trustee Sale ( NOTS ) ; 3. On -/-/- Nationstar caused - to have recorded a NOTS, Aud. File # - with a sale date set for -/-/-, at - ; ( Ex A ) ; 4. As of -/-/- Nationstar have failed to cause a Notice of Discontinuance to be recorded against No 2 above ; 5. A second Notice, On -/-/...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

November 29, 2016 - -/-/2016 A week ago we got notice that our house was being foreclosed by Nationstar bank. We had been working on a modification of our loan and after losing our applications three times by facts as they wrapped up interest charges on our loan, - -, " our dedicated loan specialist '' told us that if we made six consecutive payments within a month without being delinquent we would then move on to the modification. We complied " to the letter '' and sent our checks of over $1200.00 every month as instructed. Now we are told that we never made the payments although our bank statements sa...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 29, 2016 - my -/-/2016 statement indicated $370.00 due in fees + overdue payment of - for a total of -. ( As of this date there 's - in unapplied funds as I am paying extra each month to get current ) $160.00 listed as maintenance fees rest unknown. the statement listed several fees however each fee listed also listed a credit for the same amount. I contacted my server and was told the maintenance fees were due to locks being changed due to an inspection in which the house appeared vacant. I informed my server the house is not vacant and had the locks been changed my tenant would have be...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 28, 2016 - PLEASE HELP US!!!! ****THIS IS A NATIONAL CRISIS!!!! - JUST SOME OF THE VICTIMS STATEMENTS ATTACHED*** PART - OF CRIMINAL RACKETEERING BY FORTRESS INVESTMENTS AND NATIONSTAR/-OME.COM " I am a - who has owned homes for almost 40 years. Never, ever have I had - phone call from a mortgage company. My mortgage was with - for many, many years. They sold my mortgage to Nationstar. Then the nightmare began. " I watched my home sold at a completely fraudulent and fake Trustee Sale '' " Nation Star purchased my loan ( s ) when - Mortgage discontinued doing mortgage loans. To say tha...

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Nationstar Mortgage Mortgage application, originator, mortgage broker

November 28, 2016 - *** PLEASE FORCE NATIONSTAR TO ANSWER THE QUESTIONS SO YOU CAN CONVICT THEM ... THEY ARE ILLEGALLY OPERATING ON EVERY LEVEL AND TOTALLY IGNORING THESE COMPLAINTS WHILE DECEIVING THE CFPB INTENTIONALLY***Nationstar has already confirmed loan origination fraud, embezzlement, loan service fraud, illegal collection of pre-payments, illegal fees, illegal foreclosure using deception, misrepresentation on the phone, failure to mail monthly statements, mailing false monthly statements, and lying about not owning this loan while providing a false owner and false account number ... .Nationstar stated on...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

November 17, 2016 - After multiple attempts to get help to save my property from foreclosure I was offered a mortgage modification that is worth 3 times what the property worth a bigger debt in return for an affordable payment. How is this supposed t to help me?...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 17, 2016 - Contacted by my my mortgage company, Nationstar Mortgage that I was eligible for a recast of mortgage due to paying HARP refi on time for 6 years back in -/-/-. Since that time, I have been told repeatedly that all was in order. Then when I pay the new amount, they keep saying I am denied and owe more money. This has happened 3 times! What can I do?...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 16, 2016 - We have had a lot of trouble with Nation star mortgage. we had to hire a lawyer a couple years ago to resolve some issues. We have been making our payment within the standard period on the -/-/- or -/-/- of every month for years. every mortgage company has a deadline of the -/-/- for payments. there are even financial advice columns about making sure you pay no later than the -/-/-. after much research and a phone call with nation star i have discovered that this bank ( the only - i can find ) actually has a 10 day period.. this company has been very confusing and hard t...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

November 16, 2016 - I FILEED FOR MORTAGE MODIFICATION WITH - IN -/-/-. - CONTINOUSLY DENIED MODIFICATION BASED ON MY NAME. AT FIRST THEY SAID I WITHDRAW APPLICATION WHICH WAS NOT TRUE. AFTER ALMOST A YEAR THE MODIFICATION WAS APPROVED IN -/-/-. - SOLD THE MORTAGE TO ANOTHER COMPANY CALLED NATIONSTAR WHO IS NOW SAYING THE MORTAGE IS BEHINED - AS PER INFORMATION FROM -. - IS SAYING BECAUSE THEY DECIDED TO APPROVE MODIFICATION FROM INTIAL DATE. NATIONSTAR IS NOW SAYING THAT THEY WO N'T ACCEPT MY MORTAGE PAYMENTS BECAUSE OF THE - ACCOUNT IS NOT CURRENT. I REALLY NEED HELP I JUST AM GETT...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 14, 2016 - Nationstar provided a HAMP modification to my primary mortgage, -/-/2013, with a provision they failed to deliver : - Rev - says and I received the " annual incentive payment of up to $1000.00 for the first - years after the loan modification. '' However, despite - Rev - saying " In addition, once your loan is permanently modified, you may be eligible to have some of your principal forgiven on a deferred basis. So long as your modified loan remains in good standing, we will forgive $49000.00 of the principal balance of your loan each year on the anniversary of your first t...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 9, 2016 - I requested to cancel my escrow account and Nationstar refuses because they say my LTV ratio is above 80 %. It is 89 % according to their calculation. This is not possible as I put down 20 % of the purchase price when I bought the home in - of 2009. I am located in a very desirable neighborhood in -, CO. This home has only gone up in value. I have paid my hazard insurance in full for the year, I have never missed a payment or even been late with a payment. This is a simple request that is well within my rights a responsible home owner and I have wasted way too much time trying to get thi...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

November 8, 2016 - My husband and our home outright with no mortgage company attached to the title. In - we came across hard times and my husband took out a $30000.00 loan with a note of approximately $520.00 a month for 15 years. We always paid our mortgage on time until we came across even harder times in - when our - year old son was -. Our payment on this loan was no more than 2 months behind when I received a phone call from a friend letting us know that our home was in the paper for sale and up for foreclosure. $520.00 a month paying for 10 years totals $62000.00 that was paid towards t...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 8, 2016 - On - -, 2016, I mailed Registered Mail ( # - ) to Nationstar Mortgage and it was received and sign for on - -, by - - -. A STATE CERTIFIED BOND ASSIGNMENT was enclosed for the amount $230000.00 to payoff the loan, with the payoff statement. Nationstar Mortgage acknowledged that payment was received and the account was never credited and closed. Nationstar Mortgage have not sent my Bond Payment back to me, the account should have been adjusted to SATISFACTION IN FULL., to this day, it is not. I would like to have my money back or adjust the account and closed it. UCC -...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 7, 2016 - My property is in Deed of Lieu and they are claiming that I have missed fourteen payments. I have not missed any because I have re-modified my loan. Could you please correct this on my - and - reports. The account number is -....

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

November 4, 2016 - - sold my loan to Nationstar while I was in a modification. After 5 years, as per mod agreements, interest rate was to go from3 % to 4 % for a year, then 4.5 % until term. The payments at 4 % would be too much for me because of lost income and other events. -/-/- I applied for another modification with Nationstar. It was approved, but I would n't know the terms until finished with the trial payments. Every month or so I will be assigned a new " loan specialist '' to help with my issues, but to date, never once spoke to the person assigned to me. every phone call I made meant I had to s...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

November 3, 2016 - My bank sold my house, when they told me there was no sale date and they had postponed the last one. They did n't notify me of the sale prior to the sale as they have in the past. I only got a notice that it had been sold....

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Nationstar Mortgage Mortgage credit decision / underwriting

November 3, 2016 - I am working with the borrower on a short sale with Nationstar Mortgage. The lender is pushing the short sale into an auction site called - but utilizing this site has been very stressful for the seller. He is an elderly man with health issues, he and his family have been continuously harassed by people, brokers and lawyers but Nationstar refused to bypass the auction. There is already a buyer involved and there is a legitimate offer on the table which we are trying to have reviewed. This auction site is very inconvenient and is technically not an investor guideline to review short sales....

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

November 3, 2016 - I filed chapter - bankruptcy on - -, -. The bankruptcy was discharged in - -. Twenty- six payments of $810.00 was taken from my pay ( payroll deducted ) for four years. - -, my vehicle that was financed with - - was paid in full via the bankruptcy. All funds were distributed to my mortgage in which I was only one month behind on one, and 4 months on the other. I filed bankruptcy because Nationstar was charging me escrow on both mortgages, the 1st and the 2nd mortgage for one property. I continued to try and get them to straighten it out to no avail. Because of t...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

October 12, 2016 - Nationstar Mortgage Loss Drafts Department which refuses to release insurance claim proceeds. All checks received from - insurance have been endorsed and sent to Nationstar Mortgage. As requested, all documentation required and listed in the Nationstar Loss Drafts Department package has been provided on timely manner and required inspection took place twice at our property. The second inspection was on - -, 2016 and repair has been approved for release all funds. The website says the funds have been released in 6 days. However Nationstar mortgage makes all possible way do not pay the...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

September 28, 2016 - My present mortgage has been identified as one of the loans created by - - - in 2005 who was a major contributor to the mortgage industries financial downfall. - - sold or transfer my mortgage to Aurora Loan Services ( both of which declared bankruptcy ) and sold the bad paper, that is now held by Nationstar Mortgage LLC ( -, T- ). My interest rate has reverted back to 6.+4 upon the end of what Nationstar labeled as a modification in my paperwork for 2 years at a 2 %. I am now told that my loan was not a modification but a forbearance. My situation has not changed since the h...

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Nationstar Mortgage Mortgage loan modification,collection,foreclosure

September 23, 2016 - My home was foreclosed on Monday -/-/2016 because a Nationstar Mortgage employee did not turn in the one document requested on time and left work to go home. I submitted the one doc they requested before the time he stated it had to be turned in ( - CST ). Within a few hours of Nationstar 's request, I sent in the document and he never sent it in to be approved. I was already told it was an approved short sale. I have these facts in writing from the Equator system that my agent was kind enough to show me. I have printed the entire situation out. Because this representative left early ...

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Nationstar Mortgage Mortgage loan servicing, payments, escrow account

September 22, 2016 - Filed Chapter - Bankruptcy back in 2011. Since then NationStar mortgage and - - have both reported the accounts closed. Both the first and second mortgage are kept open even with the bankruptcy. I have contacted all - credit reporting agencies. One month it will be reported as closed, one month it will be reported as open, another month it does n't even show on my credit report. Seeing as all other credit accounts are closed and monthly payments are made on time, our score should continually gradually be going up, not down! I 'm tired of playing games with this. its unfortunate we ...

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