Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Other mortgage Application, originator, mortgage broker Maryland

Called Nationstar mrtg to refinance the loan. - ran our credit report and siad since our credit score was - we didnt qualify for the " better '' loan which would bring our payment to $ -.Since we had a credit score below - best they could do was about $ -.Current mortgage is $1800.00 going to - for the remaining 20 years of the term.He suggested we call the loan mod dept.Called loan mod on -/-/-@- .Spoke with - who emailed me info needed for loan mod.Sent over the info back to - on the -/-/2017 and he responded two days later saying he would be forwarding the info to the loan prosessors.we received a letter dated -/-/2017 on -/-/2017 asking us to Call - letting us know he is our dedicated Loan specialist. The sooner you call, '' the SOONER YOU MIGHT FIND A SOLUTION TO YOUR MORTGAGE NEEDS '' Called left him a msg on Monday -/-/2017. He called home and then on my cell on the morning of -/-/2017. Could not talk too much because I was at work.Asked him to call after - EST. He called the next morning and spoke to my wife. He informed her that we did not qualify for the loan mod because he did not see any hardship!!! No death, - or loss of job .That is why we did not qualify. Mind you I had been out of work from mid -/-/- till mid -/-/-. Just got on a full shift two weeks ago ( still - ). We had a similar problem when applying for a loan mod from the bank this company bought the loan from. Loan mod took over 1.5 years and finally fell through after all the running around. Same loan #. More info can be provided as neede