Nationstar Mortgage Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure New York

- sold my loan to Nationstar while I was in a modification. After 5 years, as per mod agreements, interest rate was to go from3 % to 4 % for a year, then 4.5 % until term. The payments at 4 % would be too much for me because of lost income and other events. -/-/- I applied for another modification with Nationstar. It was approved, but I would n't know the terms until finished with the trial payments. Every month or so I will be assigned a new " loan specialist '' to help with my issues, but to date, never once spoke to the person assigned to me. every phone call I made meant I had to start over and every person I spoke with offered a different version. I was told by Nationstar staff not to worry about -/-/- payment of $5200.00, to start -/-/- with the trial payment of $3600.00. I paid on time all the 3 trial payments. Before that, I had never been late. -/-/-, I was reported delinquent to the credit bureaux. My credit score went from - to -. I contacted Nationstar. They retracted it but never sent me documentation. Some of

My 2nd issue, I have n't been able to sign the mod agreement because they added my husband 's name to the loan. We are not legally divorced, but his name has never been on the mortgage and I am unable to locate him. I 've always held the mortgage alone and prior mod with - had not been an issue. His name is on the deed. I was told by Nationstar it has to do with regulations from the town I reside in ( - - - , NY ) I went to the town and was told that is not so. Any insight on this issue? All alone the 've been dealing with me and me alone. My credit score now is so low that I can ' even think of refinancing, because I do n't think Nationstar deserves my business. Also, the new terms of the loan is for 40 years when I only had 10 years left. I am - now. I ca n't get them to write that there will be no pre payment penalty. I feel so lost now. Please help and advise. Thanks -

Nationstar Mortgage customer in New York
Nov 04, 2016

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

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Contact Nationstar Mortgage
[email protected]
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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