Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Settlement process and costs Illinois

Loan modification offer has been altered from the original offer. The " Principal Reduction Alternative '' clause was removed in the third modification package I received. HAMP affidavit has a " Rental Property Certification '' clause. it has been established that I am living in the property. The " Clarity Commitment '' sheet is missing in the third packageI received. Nationstar has been sending me package after package. that I have signed and sent back. The events are as followed.


3 weeks later I inquired about it. They say that one of the papers was not signed. -Mortgage company sent a second set, replica of the first set. Signed and sent back. Did not hear from them in weeks, when inquired by phone, they say to wait for it to be " booked ''. -A third modification package was received on - -. This one is different in the following ways. 1-In the summary page, the " Principal Reduction Alternative '' Clause that was in the original package is missing. 2-HAMP affidavit was included this time, but it has a " Rental Property Certification '' clause, even though it has been establish that I am living in the property. Is this right? 3- '' Clarity commitment '' sheet missing. Which I do not even know if it is necessary, but it was on the original package. On - -, email and an followed by a voice mail to my assigned loan agent. With these concerns. I do not received any answers. Few weeks later, what I got in response, was a - package. Replica of the third one, urging me to sign and send back. - -, left a voice mail to my loan specialist, followed by an email on - - to ask him about the HAMP " rental property certification '' on the affidavit. And the other two issues listed above. Today I got a letter from Nationstar stating that they are going to look into the matter and will respond, latest - -. The issue with this is that Loan Modification Package is due by - -! This is really frustrating. It feels like I am been played around. Voice mail and emails addressed to my loan specialist are not been returned. I will attache the supporting documents to this complain.