LAKEVIEW LOAN SERVICING, LLC Mortgage Complaint

VA mortgage Trouble during payment process

LAKEVIEW LOAN SERVICING, LLC Mortgage department,

VA mortgage Trouble during payment process Massachusetts

My mortgage switched mortgage servicers. Previously I had your standard mortgage due on the first of the month with the 15 day grace period which wasn't great but doable with my income schedule. Now that the mortgage servicer has switched ; they charge me to make a payment online on their website, and they also charge me late fees after only a couple days from the - of the month. So, I went from always being current on my mortgage to always being late and charged fees on a monthly basis. I never would have agreed to a mortgage with such terms and I had/have no control over my mortgage being sold to a different servicer that implements such terms. This is creating unnecessary financial hardship for me as I have two mortgages that were sold to this servicer.

LAKEVIEW LOAN SERVICING, LLC customer in Massachusetts
Jan 24, 2019

* Source: CFPB Complaint Database

LAKEVIEW LOAN SERVICING, LLC response to complaint:
Closed with explanation

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