Ditech Financial LLC Complaints

Ditech Financial LLC consumers have reported over 8,449 official complaints. Out of the 8,449 consumer complaints against Ditech Financial LLC, 21% were disputed by the consumer (i.e. the consumer was not happy with how Ditech Financial LLC responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against Ditech Financial LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.

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New Ditech Financial LLC Consumer Complaints


Ditech Financial LLC Mortgage trouble during payment process

December 17, 2018 - Our mortgage is with Ditech and includes an impound account. We received a Cancellation Notice from - - stating that payment had not been received. I contacted - around -/-/- and they informed me they had changed underwriters for our policy and they would promptly generate a new bill to send to Ditech. Ditech sent me another letter -/-/- stating payment not paid. Again I called - and they said the billing had been sent. Ditech has a balance of $1900.00 in our impound account ; they owe - $1200.00. They should be communicating with each other, not me. I am obliga...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

April 6, 2017 - DiTech continues to make false statements concerning my account. First, they state that the escrow analysis done in -/-/-, at the time of my modification, went up just after I finished making my 3 trial payments, when my taxes and insurance premiums actually went down at that time. Second, in -/-/-, a complaint was filed and Ditech responded to stating that there was an escrow overage on my account and an overage check was sent to me. Since I never received a check, I filed an additional complaint to find out why they made a false statement. They then responded that they actually did...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

April 6, 2017 - Despite having a mortgage with Ditech Financial for less than 20 % of my home 's value, they took it upon themselves, with no approval from me, to open up an escrow account for my property & school taxes. I have always paid these taxes though sometimes I pay them late and I was late at the moment Ditech decided to establish this unauthorized account on my behalf. I reject that Ditech has the right to open up a - account without my approval. This seems very similar to the highly publicized - incidents....

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Ditech Financial LLC Mortgage settlement process and costs

April 5, 2017 - My husband and I own a - - - property which is encumbered Ditech and, despite dozens of contacts with Ditech, we have been unable to get them to release the property. Ditech 's failure to respond may harm our ability to honor a contract on our home, which is currently marketed for sale. After 15 phone conversations, emails with 7 different departments and faxes to three different fax numbers, Ditech has failed to respond to our request. Our home and our neighbors ' home were misidentified on the property assessor requiring modifications of the deeds of trust and legal descriptions of ...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

April 5, 2017 - My husband and I are trying to pay off our mortgage. We made a payment - in -/-/- to go to principal only. They only applied - to principal and the rest on insurance which makes no sense because our insurance is through the payment and is up to date. I called and the representative said that was a mistake and it was fixed and would show up on the account in five days. So when I called back in five days it was not fixed. She told us that the request was put in but never completed and she would put in another request and would take another five days! We have been trying to pay this of...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

April 4, 2017 - Ditech is again creating false documentation to overcharge me to facilitate a hardship so that they can foreclose. Ditech should be reducing my monthly mortgage payment because my required escrow balance is an overpayment. Yet, Ditech has once again created false documentation raising my note to $1200.00 instead of lowering it to $1000.00. Ditech manufactured a shortfall that does not and will not exist. Ditech withheld projected balances and federal law regulating how low balances are calculated to hide that it owed me a refund of $790.00 and that my mortgage should be going down and ...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

April 3, 2017 - Direct financial llc bought my mortgage from - in -/-/2016. I have made all payments on time. I received. Late notice in -/-/- so I called and they said I was a month behind. I sent proof that my -/-/- payment went to - and I 've paid on time from last -/-/- until present. They are ruining my credit by stating I have missed 4 months! I have pulled my online accounts and every payment has posted on time! I received another late notice in -/-/-! My payment posted on the -/-/-. Please help me with this matter. I am in the process of looking to buy but there is no ...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

April 1, 2017 - - - To : CFPB On -/-/- my father past away due to a - and my mother was the executive of his state. A few months later I was place on the loan for the mortgage and the deed was registered under my name and my mother 's name and also the house with was already - - dollars in late fees. I reach out to Green tree to start the loan modification because of financial hardship. A few months later Green Tree sold the loan to Ditech Financial - ACCT # -. Ditech sent me a packet witch, include a hardship form to fill out and send back to them. I sent all my financial informatio...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 31, 2017 - Extortion excess escrow ; with threatened Foreclosure for amounts not due ; attachments define the case with proofs ; opposing counsel states the Stipulated Injunctive order CASE - Document - Filed -/-/2015 as brought by FTC and CFPB are not enforceable between customers and Ditech Financial LLC , therefore they did no wrong that can be enforced, or the gist similar thereof ; Phone records and specific calls can be identified with key information, but implications are that the recording of such collections calls by Ditech as required to be kept at 90 % per the agreement, are not discov...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 31, 2017 - I have an ongoing issue with Ditech regarding loan # -. Since their initial response to my loan modification on -/-/-, they have assigned me to three of their staffers. The most recent, - has not returned four calls I have placed. I have received a letter from them asking for all new documentation which is totally un-necessary and a further attempt to have me go away. This loan indexes to a 20 year term in several months. They have all the documentation they need except for current bank balances and some rental leases which - claims were not signed but he never advised me which l...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 30, 2017 - the lender is in violation of regulation 1024.39 ( a ) Early intervention requirements for certain borrowers. - A servicer shall establish or make good faith efforts to establish live contact with a delinquent borrower not later than the 36th day of the borrower 's delinquency and, promptly after establishing live contact, inform such borrower about the availability of loss mitigation options if appropriate. & 1024.39 ( b ) Notice required. Except as otherwise provided in this section, a servicer shall provide to a delinquent borrower a written notice with the information set forth in paragrap...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 30, 2017 - -/-/- To CFPB File chapter - bankruptcy on -/-/-. Repayment plan confirmed on -/-/-. During confirmation, the lender, -, was holding a junior lien on my residence. Plan confirmed that Junior Lien will be stripped off because the value of the real estate is much less than the amount owed by the first mortgage. Chapter - discharge order was submitted on -/-/- and sent to the lender. Recently, trying to refinance my first mortgage for better terms, the closing agency found a lien still open against my property from the lender in question. I am being calling the l...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 29, 2017 - On -/-/2017 I refinanced my mortgage and paid off Ditech Financial. I have still not received the refund of my escrow account. I have called several times and I have been told that the check was sent. Every time I call I get told the check was sent on a different date. So far I 've been told the -/-/- the -/-/- and the -/-/-. Every time I call they get nastier and nastier and change their story....

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 28, 2017 - We are a non profit counseling agency in -, we submitted a a loan modification package to Ditech Financial on -/-/2017, Ditech 's representative stated that the loan modification was under review and it will take them 5 days to complete the review. I called on -/-/2017 and I was told that they needed another 5 days to complete their review. Today -/-/2017 I was told that there was no update from underwriter or representative working on the case. The client received a court notice ( to appear in court -/-/2017 ). The lender even told me that they will continue the foreclosure process...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 28, 2017 - We received info from you that Ditech send a letter stating they had sent repayment papers to use on -/-/-.Wr have not gotten any paperwork from DITECH for payment schedule or and letter from legal Dept and the rep from. - - re they playing a game.Theu will not take payment or the reps have no knowledge of payment plan What do we do for the company to let us keep our house and make payment. Thank you.Who else can I call Thank you...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 28, 2017 - When I took out my loan I did not put down 20 % equity and had to add private mortgage insurance. I was advised once my loan hits 80 % loan-to-value ratio the private mortgage insurance would be dropped automatically, or I can request in writing that it be removed early if the equity in the home is above 20 %. I contacted Ditech because my realtor ran comparable pricing in the area and found my home had gained more than 20 % equity thus allowing me drop the private mortgage insurance. When I contacted Ditech they stated that they would have to have an appraisal done, which I would be charged f...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 27, 2017 - Ditech mortgage will not stop charging for optional insurance long after it has been cancelled. I have a cancellation letter dated -/-/2017 and the optional insurance continue to be billed. Even though the insurance was just $33.00, the non-payment generates late fees and causes the mortgage payment to appear on the mortgage statement as " suspended. '' In reality the optional insurance is paid to the -. The cancellation letter goes to me but it is unclear how Ditech is informed. This much is true, when I called Ditech on -/-/2017 and talked to - and then to - to complain about ...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 26, 2017 - I am writing to cfpb to get help with my home I have a loan with ditech since 2001 who is a predatory lender. They will not work with me on loan. The original loan was - in 2001 they have my payoff as -, It is a manufactured home the county only value the property at -. I think the contract is invalid did not do a lot of stuff promised to us in the contract. I do not want to lose my property. My parents gave me the land that the house is on. Please help me to keep my property I have been trying to get help for years. Thanks...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 24, 2017 - My complaint numbers are:- and -. We filed for a chapter - bankruptcy -/-/-. Our Bankruptcy was discharged on -/-/- ( enclosed ). Our mortgage was paid up to date at the time of filing and not included in the Chapter -. Our mortgage was with -, then Green Tree mortgage took it over and we continued making our monthly mortgage payments for the same amount, but only receiving an " informational statement '' ( enclosed ) that showed only the payments we made, no principal, interest or escrow balances, and to this date almost 4 years later we are still receiving those sam...

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Ditech Financial LLC Mortgage settlement process and costs

March 23, 2017 - Good morning. I 'm trying to settle my home loan with Ditech. My home has been listed on the market for over a year. I finally found a buyer who is offering $18000.00 CASH to purchase the home. It 's a mobile home in a park. Unfortunately, I 'm underwater on my loan. I owe $29000.00 and have been paying on the loan for 17 YEARS and am current on the loan. I just want to sell it and get out of the mobile home park. At first, Ditech told me to do a short sale application, which I did. That was denied because they do n't do short sales on mobile homes in parks. That was run-around # 1. So I w...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 23, 2017 - On - -, 2017, Ditech denied the Home Affordable under the HAMP Program claiming that the 31 % is less or equal to 31 % of the gross income. Pursuant to the - servicing Guide published on - -, 2017, servicers are required to include the monthly payments for all Heloc. Thus, the housing debt ratio must included the following : Principal & interest Taxes & Insurance HOA dues The principal & interest, taxes and insurance included for the fist lien : 1. $660.00 Second lien ( HELOC 2. $580.00 HOA dues 3. $210.00 total Housing expense $ $1400.00 divided by monthly verified inco...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 23, 2017 - My wife was laid of in - of - and we applied for a loan modification through our mortgage company, Ditech, in -. All documentation was received and cleared by them in - of -. We were instructed by Ditech that it would take approx. 60 days to review the information and get back to us with the decision. It is now -/-/- and I have called Ditech many times with no resolve. Each time I have called a representative states that it is still being reviewed by underwriters and to call back next week. This is until last week on Friday -. I have called 3 times and it does not connec...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 22, 2017 - Thank you for assisting with this issue. Each year, I receive a notice from my mortgage company stating that my escrow account has a shortage. I paid it one year and each year I receive the same notice. I 've already contacted the - county tax and assessment and was told nothing has changed far as property value and the home insurance has not increased. At this point, it is very frustrating and has caused a great amount of -. Also, I received a letter stating the my PMI will be terminated and to date I 'm still paying for that. I call the mortgage company and get placed on hold for long ...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 22, 2017 - Applied for a modification with Ditech at the beginning of -. Called repeatedly and was told they did not receive the package and ask for more documentation which I would fax and mail repeatedly. This went on for months and finally in - they indicated they had finally received everything. In - I received a letter from - - - of - - -, -. stating the mortgage was in default. I contacted Ditech and was told to disregard the letter and it would take 30 days for them to review the modification package. On -/-/- there was a foreclosure notice published on my pr...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 21, 2017 - I have not heard from my mortgage company regarding a short sale on my home...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 20, 2017 - My home flooded I paid for the repairs Insurance company put mortgage co on checks They refuse to release money so I ca n't pay my bills Mortgage They need to refund all late payment s and release my money...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 20, 2017 - I received a call from - x - at DiTech Financial on -/-/2017 at -. He called to ask me, " how things were going. '' I advised him that I was n't sure what the purpose of this call was but should n't you be the one telling me how things were going? He had no explanation for the call. I told him the reason for this call since I 've never received calls back from him despite the dozens and dozens of messages I left for him was the complaint filed by me. He stated, " yes, that was the reason '' even though he had no information to give me. He put me on hold for several minutes so he cou...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 17, 2017 - My mortgage was sold by - to Ditech in -/-/2016. The last mortgage payment I made to - was never transferred to Ditech, so as soon as my account transferred I was considered " late ''. I called and wrote Ditech to no avail. I ended up making double mortgage payments for -/-/- in an attempt to stop them showing I was late in paying my mortgage. It has been over a year and I thouight they had finally cleared this up, but just looked at a current statement and it shows accumulating late fees. THE PAPERWORK I RECEIVED WHEN MY MORTGAGE WAS TRANSFERRED TO DITECH INDICATED THAT THEY WOUL...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 17, 2017 - I have yet to receive the full refund of my escrow account since closing -/-/2016. The full amount is $2000.00 and I only got a partial refund of $340.00. I have not cashed the check yet since it was not the right amount. Greentree / Ditech new I was refinancing since they were notified that I needed the payoff amount of the loan. Since I was refinancing I needed to pay off my property taxes before closing so I paid the full amount of my property taxes that was posted -/-/- and Ditech the -/-/-. Attached is my notes....

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 16, 2017 - My client paid off his loan on a mobile home trailer in -/-/2017. Ditech Financial, LLC claimed to have mailed the original to the property address, but inadvertently left off the trailer number. Therefore, the title had not been received. Ditech then sent copies, where were useless, since the Department of Motor Vehicles is requiring originals. When he called to request that a duplicate original be sent to his current address, he was informed that the title had been sent the original lien holder, -, located at -, -, LA -. THIS COMPANY IS NO LONGER IN BUSINESS. Subsequent request...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 15, 2017 - My wife and I short sold our home in -. The home officially was sold on -. Settlement was reached with GreenTree Servicing and account was closed in -/-/-. At some point since then Ditech Financial merged or assumed control of GreenTree Servicing. In -/-/- Ditech Financial reported to the the credit bureau that we were over 150 days late with payment. As stated before the account was closed in -. I have attempted to resolve this with Ditech repeatedly to no avail. They consistently promise to send me documentation indicating that the mark will be removed from my credit and s...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 15, 2017 - Ditech charged me the wrong amount from -/-/- through -/-/-. In -/-/- they finally reallocated my payments and credited an overdue HAMP incentive. Almost 15 months overdue to be exact. I disputed the error forever including on this board many many times. They reported me late to the credit bureau 3 times even though they charged me the wrong amount. All my mortgage statements had incorrect amounts due. They waived the late fees but failed to update my credit reports even though I have told them repeatedly of the error and even submitted a copy of the letter from them acknowledgi...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 14, 2017 - -, Pa- Tel:- Email : - -/-/- Dear sir madam : My final complaint : The mortgage " document is a fraud because the signature on the document the bank is claiming to be - signature is not that of my Ex-wife, - . Thus, I 'M kindly asking that the CFPB use the services of your good office to probe this concern. For now, I 'm awaiting the bank proving to the court that my Ex-wife lied under oath to the court. The signing is hers '. At this juncture, many thanks for the CFPB support to people like myself and those are and have been struggling to remedy financial predatory dif...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 13, 2017 - I 've had my mortgage since -/-/- and I 've never been late. I have automatic debit on my bank account from Ditech. On -/-/- the funds were n't available for some reason and I called them several times to charge my debit which they said they were going to do but apparently they never did. Since they do n't bank a physical bank in - I could n't do much and sent the payment because they never charge my bank account and I was going to be late. Anyways they said I was n't going to have a 30 days late they even returned my late fees and everything but on my credit report appears to be ...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 10, 2017 - Our original Mortgage was through -. They were picked up by -, then passed on to Greentree ( - ). They got into trouble and was picked up by Ditech. When Greentree acquired our mortgage I was at a - with my wife and out of the loop for over 60 days ( - to - ). I continued sending our payments to -, they in turn sent the payments on to Green tree. Greentree jumped our payments, stating our Escrow account was delinquent. It was not, but we sent the extra amount without question. At the end of the year they had to return the overage back to us, some $920.00 by federal law. ...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 10, 2017 - I filed bankruptcy 5 years ago and it was discharged -/-/2016. Since this time have been trying to get the bankruptcy flag removed from my account. I cant contact them to get any information concerning my account. When I try to contact them th call goes to a third party company. I keep paying my mortgage and the balance never change. I have gotten several notices that I was entitle to a escrow refund but it never comes. I received a refund on my property tax because of my age -. Havent heard anything from Ditech.. I tried emailing them and all I get is a form letter about they will have m...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 10, 2017 - MY MOTHER PASSED AWAY ON -/-/- I AM THE ONLY CHILD AND HEIR TO HER ESTATE. IT TOOK ME OVER 9 MONTHS TO FIND HER WILL AND GET THE DEATH CERTIFICATE. I SENT DITECH FINANCIAL LLC ALL DOCUMENT REQUIRED BUY THE STATE OF KANSAS MY RIGHT TO THE MOBILE HOME THAT ME AND MY MOTHER LIVED IN. THEY KEPT ON COMMING UP WITH OTHER FORMS I WAS REQUIRED TO FILE AND WHEN I CHECKED WITH THAT STATE OF KANSAS ATTONEY GENERALS OFFICE I WAS NOT REQUIRED TO HAVE THIS FORM. DURING THIS TIME THE HOME WAS FOR CLOSED ON AND I HAD TO GET OUT OR LOSE MY OWN POSSESIONS. THIS WAS -/-/-. I DID GO TO COURT BUT IN THE ...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 8, 2017 - Ditech mortgage was showing me as 2 times 30 in 2016. I printed off my payment history from their site and have cancelled checks to prove I was not late ever. Once I disputed with credit and filed a complaint with Ditech they agreed to research then marked me 5 times 30 for 2016. Again, I have never been late with them and have the proof from their website and my cancelled checks. Now they wont respond. I have been adversely affected by this as I can not refinance, and am not able to get pre approved to purchase a home which we were looking to do....

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 8, 2017 - I had originally filed a complaint on -/-/-. [ Case number : - ]. Their response to me on -/-/- was as follows : " Ditech records reflect that you voluntarily applied for a modification review and, after completing the trial period plan, you were approved for a permanent modification. Once the modification is completed the account will be brought current. Ditech currently is waiting for the signed modification documents to be returned by you. If you have any questions regarding the loan modification process, please contact Ditech representative - at ( - ) - extension -...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 7, 2017 - Ditech personnel have called multiple times requesting different amounts to catch up and pay double payments to keep from foreclosure, but when I start to agree and make payments; then another call states somebody else is over account and no notations were made about agreement to pay and again threat of foreclosure and will not email or state anything in writing. just phone calls....

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 7, 2017 - My mortgage company keeps sending third parties to my house to do site inspections. I have contacted them via writing to let them know that we are currently living in the house. The company replied to me regarding my request to have them stop their site inspections. The letter dated -/-/2017 stated that " please note, inspections will continue as deemed necessary ''. The reason I asked them to stop is that our son suffers from chronic mental health conditions. When he sees strange people walking in our driveway and taking pictures it causes mental health distress for him. I also suffer from ...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 7, 2017 - I have a mortgage with DITECH. I came out of - - bankruptcy on - -, 2016 and DITECH was notified of such on - -, 2016. However DITECH still has my account under bankruptcy status preventing me from being able to refinance. I had my attorney send DITECH a letter requesting change in status but there was no response. DITECH refuses to communicate with me. I need the status updated....

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 7, 2017 - I have submitted a Complete modification package to Ditech and on -/-/2017 I was denied. I do not agree with the denial letter due to incorrect Income. On -/-/2017 i submitted a appeal and request for a second review of which was properly sent and received. I do not agree with the modification decision and my denial letter states that i have the right to appeal the decision within 30 days of the denial letter. I have complied with all the terms of the denial letter and have submitted my appeal to Ditech, however Ditech have not responded to the appeal and have purposely disregarded my loss...

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Ditech Financial LLC Mortgage credit decision / underwriting

March 6, 2017 - I had to declare bankruptcy over five years ago. When I filed I told the attorneys to leave my house out because I was n't behind on mortgage payments. Much later I found out my house was included in the bankruptcy, even though I was n't behind on payments. Someone was awarded -. I called - - -, Green Tree and, ditech, they all denied receiving the money. The firm handling my bankruptcy would n't help me unless I paid them more money. When the bankruptcy was up I was one month ahead on payments, ditech sent my loan to collection. I refinanced my loan through -. ditech sent them ...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

March 5, 2017 - Ditech reported my account as " Bankruptcy '' rather than " Cash for Keys '' settlement. On -/-/-, in the - - - - Court in FL, CASE No. -, Ditech-Green Tree agreed to pay me $4000.00 upon vacate the property and waive the deficiency. Ditech has neglected correcting my correct account status to the - consumer credit agencies despite my several calls and formal request via certified mail on -/-/-. Ditech also has neglected to close my account and provide the - form for -/-/- taxes. On -/-/- -/-/-, I took Ditech to the - - Court to enforce the...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 5, 2017 - I had a mortgage with Green Tree and now I see it 's Ditech. I would get calls saying the mortgage was n't paid or was behind so I figured the ex wife forgot and paid it. This went m for yes. For some reason it seem like they were always saying it was behind. I seem to see money being taken out by Green Tree and never gave them authorization to. One day after my device I got a call from them say my ex wife was 6 months behind so end up paymg the whole 6 month. At the end of 2012 I got something from them saying they were forclousung on me and it was n't behind. I got so sick of them I so go he...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 3, 2017 - GreenTree sold our mortgage to ditech after my father passed away 10 years ago. They chane our payment rates, have us late every month, and refuse to transfer ownership via probate order. Now they are refusing to take any payment from us....

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 2, 2017 - I was faithfully paying my mortgage payment from the time, Ditech Financial took over and transfer our notes from -. No missed payment nor late payments as a proof, I can send all evidences of all my mortgage payments in the future. We kept on sending our mortgage checks to Ditect before the - of every month as stipulated from our Deed of Trust, unbeknownst after researching from our bank account 's that our last mortgage check was only cashed since -? We continued to send mortgage payments from - and - and Ditech never cash out anymore those mortgage payment checks we sent to t...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 1, 2017 - Complaint # - Ditech- Re-occurring Issue New Complaint My home loan was Originally with - then Greentree now being serviced by Ditech, .I believe - - thru today -. I have been expeirncing much difficulty with this company.. In the Months of - Thru - of - I have been seen discrepancies I am on a BI-Monthly payment which is every other Friday deducted out of my - bank account. I started to notice in -, - Late charges being applied to my account, when I called they said it was a computer err and would ask that the fee be removed, Again the following month another ...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 1, 2017 - My mortgage lender has misposted several of my mortgage payments over the past six months, crediting the payment to escrow instead of to principal and interest. I have contacted them at least 5 times to correct the error, yet they still show me as being in arrears in my payments despite assurances by their customer services personnel that the misposting will be corrected. Now they have reported me delinquent to the credit bureaus and my credit rating has dropped by - points or more....

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Ditech Financial LLC Mortgage settlement process and costs

March 1, 2017 - In mid-/-/- of last year, -/-/2016, I took a cash-out refinance with -. The title company was -. The closing disclosure contained a 'clerical error ' that was caught hours before the loan was to close and long after the signed and notarized documents were received by the Title and Lender. Having been informed at the last minute of this $1000.00 error, not in my favor, I was forced to sign a revised CD. Now, it turns out that my previous lender, Ditech, did not receive the full payoff amount from the title company. Unbeknownst to me until I pulled my credit report last week, dit...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 1, 2017 - Ditech apparently increased my mortgage payment by about $53.00 due to escrow changes. I inadvertently missed that for the -/-/- payment and paid the prior amount ( $1000.00 ) as that is what my automated bank payment had been set up to do. I then sent a second payment for the balance ( $53.00 ). Despite this they claim that they can not process the $1000.00 payment and that I now owe a $44.00 late fee. I 've never been late and this was a simple oversight for a small percent of my monthly payment....

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

March 1, 2017 - Ditech Financial LLC who is my mortgage lender was mistakenly paying property taxes to a different parcel number or property with my escrow account for the year of -/-/-, this led to having delinquent taxes on my property, placing my property under tax lien. Because property taxes were n't getting to my property, it also caused an escrow shortage on my account. although the delinquent taxes has been settled recently after going back and forth with Ditech for couple of months and dealing with bad customer service, the escrow shortage is still in effect which made my new monthly payment inc...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

February 18, 2017 - Ditech switched over their computer system in - 2016, which caused account numbers to change and Ditech actually delayed cashing of checks used for mortgage payments. It took close to 5 months for Ditech to straighten this out. Ditech had my account ending in - ( I have - accounts ) as being paid more than 30 days late in - 2016, despite the fact that I actually send my payment on time every month. I have proof of this. In - 2016, Ditech was still trying to correct their error when they retroactively backed out my payment that was made 3 weeks earlier and put it in escrow, there...

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Ditech Financial LLC Mortgage loan modification,collection,foreclosure

February 15, 2017 - On - -, - I contacted - -, which served as the provider for the Accidental Death and Dismemberment Insurance carrier paid through my Ditech Financial, LLC mortgage regarding the cancellation of my policy. The representative at - - cancelled my policy, making the effective date of cancellation - -, -. However, I have continued to be charged by Ditech Financial, LLC each month the $24.00 premium for this policy, despite the policy being cancelled. I contacted Ditech in - and - of - and I was told both times that the policy had been cancelled and I will no...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

February 15, 2017 - I noticed an issue with my billing with I logged onto my mortgage account online. I tried calling the customer service number I usually contact but when I tried to get a representative I was transfered to person 's voicemail. I thought there was a problem with a the system and tried calling back later and had the same issue. I left a voicemail just in case and continued to call for a few days. I then contacted the new mortgages department and asked for some assistance. They encountered the same thing and the person said they would send an email to customer service and see what he could do and ...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

February 14, 2017 - Forced Escrow was placed on my account, on -/-/- due to delinquent property taxes not affiliated with my Property Parcel ID. I am requested to terminate all Escrow accounts since my yearly taxes of only -, are paid out of pocket and on time for my - - property and the only property associated with the loan. Advanced funds were distributed to County Tax Office without authorization and taxes for other property owners were disbursed to pay all - properties, which of - are not listed on loan since the properties were divided in -/-/-. I have repeatedly faxed all county do...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

February 14, 2017 - On -/-/- Ditech Financial LLC opened a escrow account for our mortgage without our authorization and paid our Homeowners Insurance without our authorization. - -, our Homeowners Insurance, sent Ditech a proof of insurance form and Ditech paid for it without our authorization. Since -/-/- I 've been on the phone for hours with Ditech to get this resolved, to be sure - received our payment from Ditech on time before we got additional charges from - for late payments, we had to pay Ditech back for the homeowners insurance payment to close the unauthorized escrow account, and...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

February 13, 2017 - I refinanced my FHA loan -/-/2016. Immediately after refinancing, my loan was sold to Ditech. -/-/2016, I received a tax statement from - County, GA stating I owed property taxes despite having an escrow account with Ditech. I checked my account online and they had the wrong parcel ID # for my property. I contacted Ditech numerous times by phone and was asked to fax the tax bill. I faxed the tax bill on -/-/-. I called -/-/- to inquire into the status. I was given an update that Ditech had sent a disbursement to the wrong city ( due to incorrect parcel ID ) and that the city o...

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Ditech Financial LLC Mortgage loan servicing, payments, escrow account

February 13, 2017 - Ditech has increased my mortgage payment consecutively each year citing escrow shortage. Although my liabilities did not increase this year they have now added an additional $75.00 to my monthly payment. My current escrow balance has $770.00 in it. Over the course of this next 12 months my liabilities will total $4300.00. They collect $360.00 each month in escrow. I will pay $4300.00 over the next 12 months to escrow. Adding that $4300.00 to my current balance of $770.00 the total in escrow will equal $5100.00. That is way over the cushion they claim to have. This company is co...

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