AXIA FINANCIAL, LLC Mortgage Complaint

VA mortgage Applying for a mortgage or refinancing an existing mortgage

AXIA FINANCIAL, LLC Mortgage department,

VA mortgage Applying for a mortgage or refinancing an existing mortgage Arizona

My realtor recommended - - from Axia Home Loans as early as -/-/2019. - got my Certificate of Eligibility from VA dated -/-/2019. And I haven't heard anything from him. After few months - called me and introduced herself as she will be assisting - on my loan. I submitted all required documents date -/-/2019. The builder sent - letter dated -/-/2019 informing him of my original closing date of -/-/2019. I was surprised that I have not heard what the next steps in loan processing from -. To make things worst my house got sold and the closing of the new owner corresponsed to my initial closing date but my didn't happened.

My house got sold and I moved out on the - of - not knowing where to go. I ended up staying in a hotel with my mom from the - to - of - trusted the company that I will be closing to my new home. But didn't happened at all - came in to my house on -/-/- rushing all the information/documents needed again to be submitted which I comply again. Though everything was submitted on -. Then - called my realtor saying that the underwriting will send out a Decline Decision on the same day again that I supposed to closed ( -/-/- ). Checking out on the hotel and found out I do not have a place to stay. My friend offered but she got a family emergency. Then now we are staying at my brother 's house and I have to share at least $300.00 a month for the 2 rooms that me and my mom are occupying. Axia compliance manager reimbursed me with the hotel ( -/-/- to - ) and the movers and 1 month rental of storage. But till now until I get into the new house need to pay the storage fee. - know his job pretty good I supposed cause he was recommended by my realtor. But why in my case, he took his sweet time to help me with my loan. -/-/2019 he got the VA LETTER then I submitted everything on -. The only thing - said because my salary is small that's why it fell through. I worked and I received DIC from VA. If he did his job that so many months have passed I have nephew to help me with the loan. But no information was shared to me. - discriminated me to get the roof over my head. which my - Veteran husband wished before he passed away.

AXIA FINANCIAL, LLC customer in Arizona
Aug 01, 2019

* Source: CFPB Complaint Database

AXIA FINANCIAL, LLC response to complaint:
Closed with monetary relief

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