Resources for resolving common issues with Rushmore Loan Management Services LLC products and services
You can reduce the number of unwanted calls from Rushmore Loan Management Services LLC you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
RUSHMORE LOAN MANAGEMENT SERVICES LLC Mortgage struggling to pay mortgage April 15, 2019 - I CALLED THE COMPANY RUSHMORE LOAN MANAGEMENT TO GET THE E-ACT AMOUNT FOR MY REINSTATEMENT OF MY MORTGAGE SINCE -/-/- ( FRIDAY ) WE HAVE BEEN CALLING THEM DAILY BUT UP TO THIS TIME THEY DONT HAVE THE E-ACT FIGURES, THEY GAVE US THE NUMBER OF THE FORECLOSURE LAWYER ( - - ) BUT IS NOT PICKING UP OF CALLING US BACK, WE HAVE AUCTION DATE OF -/-/-, I DONT UNDERSTAND HOW LONG WOULD IT TAKE TO DO A COMPUTATION, THEY SEND ME BEFORE A REINSTATEMENT AMOUNT BUT ITS ONLY GOOD FOR -/-/-, SO WE NOW THE FIGURE, JUST NEED A LITTLE ADJUSTMENT, UNLESS THEY ARE DELAYING US INTENTIONALLY OR D... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure March 13, 2017 - My husband and I applied for a modification on our home from our lender. The lender had already scheduled a foreclosure sale date on our property ; however, we were told by several customer service representative including our accounts manager that once we submitted the application for modification in its entirety that the sale date on our home would be postponed until a final decision was made. The sale date on our home is scheduled for tomorrow, -/-/2017. Our application was submitted on -/-/2017, I called every day for almost two weeks to ensure that our application was received and tha... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure March 7, 2017 - Rushmore Loan Management, Rushmore Loan Management Services LLC Customer Service Department -, CA - ( http : //www.rushmorelm.com/ ) requested a set of documents prior to my submitting a modification request by the request date : -/-/2017. I submitted all required documents, of which included a Quit Claim Deed that I had to pay $1600.00 for in - County and a statement that included the dissolving of my relationship with my domestic partner whom I never married legally. I submitted both. After the deadline, they informed me that I could not qualify for a modification due to failure... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure March 3, 2017 - On -/-/2017 I sent a request for mortgage assistance to the servicing company to my mortgage loan. The reason my loan became delinquent was because the monthly payment the lender offer were much higher than promised. I have applied for loan modifications several times but always get denied due to inconsistent reasons. I was recently advised by my loan 's servicing company that they are no longer taking any more documents to process a loan modification.... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure February 24, 2017 - We repeatedly requested a loan modification from Rushmore Loan Management Services and even though my husband on - and that was why we were looking for reduction from our 6.5 % interest they kept turning us down saying our income to debt ratio did n't fit their criteria for in home modification. We missed 3 payments, - and - - and - -. Began sending payments again every month but starting - - Rushmore started denying acceptance of payments because we were n't paying off missing payments balance. Finally this month they denied our modification for the last time and deman... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account February 23, 2017 - I was in formed via letter from the mortgage company in - that I no longer needed to pay PMI $27.00. I called the company - as my statement did not reflect the new payment amount. I was told my new payment would be $510.00 and it will take their system a couple of cycles to catch up. It 's - and I 'm about to make my - payment however my statement still does not reflect the new amount. I have been paying $540.00 indicating on the payment stub that $27.00 should be applied to the principle. I called the company today to inquiry and was told they were not applying the funds a... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure February 10, 2017 - I am attempting to negotiate a restructured or modified mortgage loan with my lender Rushmore Loan Management Services. Despite repeated calls to their loss mitigation department, it is impossible to get a human being on the phone to speak with me and no one returns my messages. I have not been assigned a designated point of contact, and they have moved forward with setting a sale date for my property. Rushmore recently sent out a denial letter, based apparently on documents I had sent in months earlier. They stated that I was denied for help due to lack of income, but the figures they were us... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure January 10, 2017 - In the course of our mortgage loan being purchased by - - - from - - - it was discovered that an additional amount of $ - had not been forwarded or exchanged between the - companies. The end result of their oversight somehow fell to the borrowers. We the borrowers filed a motion with the court to get the matter rectified, with the court ruling in our favor. The court ruled as we had stated that the $ - owing was not as the result of the borrower failing to pay our monthly mortgage amount, but that the $ - owed was to be ratified between the - parties eliminatin... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure January 1, 2017 - - sold my loan to RUSHMORE LOAN MANAGEMENT on -/-/- while I was a few months past due. 1 ) When I e-mailed the RUSHMORE specialist appointed to me, detailing my financial and physical hardship, I did not get a reply so I resent the email. The response to this second email said 'CALL ME '. He has refused to note anything in writing, only over the phone. 2 ) When I asked about payment arrangements I was told that 2 to 4 months was the longest they would give homeowners to get caught up [ also listed on their website ]. I replied that I 'd not be able to satisfy that past due and keep... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account December 13, 2016 - Rushmore Loan Services bought my mortgage about a year ago. Recently I have recieved - notices from - that my taxes have not been paid. I contacted Rushmore and they said to fax the notice. I did and then a month later I recieved another notice from - saying that my taxes are delinquent. I contacted Rushmore again but they were unable to help me.... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account December 5, 2016 - Had a - conventional fixed mortgage through - that originated in -/-/-. That loan was sold to Rushmore Loan Management on -/-/- That transaction was completed on -/-/- ( Rushmore loan # - ). My - homeowners insurance was being paid through escrow for approximately 11yrs and the information was transferred to Rushmore ( policy # - - ). A pipe or connection burst in the condo and caused approximately $ - in damages to the unit below me. While contacting - to start a claim, they stated that the policy lapsed on -/-/- and was never pain by Rushmore. Re... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 5, 2016 - Dear - iam writing this note to you telling you about the unfair treatment that i have been getting for trying to get a loan modification from rushmore - loan company I pay several companies to try and help me and I get no result now iam working with a next company and its the same thing so can you please help me cause I want to keep my house all iam asking for is help I filled bankruptcy for several times just to stop them from taking my house I work - jobs to get it and do n't want to lose it thanks again... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 2, 2016 - I applied for a loan modification in the -. I was accepted into the program in - at this point I believe I was one month behind. I was given a grace period for - and stated making the trial payment in -. I made 6 on time payments until my mortgage was permanently modification in -. I think is unfortunate that my 6 on time payment are not being reported. The agreement states that the modification could adversely affect my credit report but does not state my on time payments would not be accounted for. It states the reporting that the loan being modified will affect my credit. Als... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure October 31, 2016 - Urgent!!! Urgent!! It is with great fraustration and hysteria that I am asking that you review my file. My house just sold and my attorney was never notify of the sale day. I have recently submitted a loan modification package up dating all my information, for I was not aware of this sale. My attorney 's office after filing documentation was notify that this file had been transfer to four different attorneys. The First attorney was - - - - -, and - - law firm .Please I am now requesting you reach out to Rushmore loan servicer who apparently did not inform me of the sale d... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure October 3, 2016 - We have been on an adjusted rate mortgage now at 6.5 %. My husband became - and is on SSI at 1/2 his salary when he was employed. We fell behind and attempted to have Rushmore provide a loan modification. They first offered a 6 % interest. We still did n't see how we could meet that mortgage. Hired an attorney. Then the attorney insisted they re-review our numbers. Eventually Rushmore again stated that they would not even review us for a modification. This is the second time they have tried to take our home from us. The first time, because of a settlement, we were able to catch up but we do... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account September 29, 2016 - Submitting for - -. Set up mortgage with Rushmore Loan Management Services in - CA. Loan interest rate was to be based solely on - - Standard Modification Interest Rate ( - ). Last year was at 4 %, paid on 4 %. Currently the - is 3.41 %. Rushmore is saying I must pay on a 5 % loan. Tried to explain to customer service and management there how it works. No one can help, said will note and have someone contact within 30 days. - -, Payment is due, rate is up, payment is way up-getting no response to fix. Calls to Rushmore go unheard. This is criminal! Have been reading ... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure September 28, 2016 - We wanted to file a complaint against this Loan servicing company Rushmore loan and the Bank which is -. We were trying to ask for a modification on one of our rental properties, they had us re do the paperwork so many times i cant begin to tell you, i have a file almost 5 inches thick on this modification.. We had asked the courts magistrate to help assist us with this modification, and the banks attorney was involved and like another one we have, paper came up not sent timely, which it was, emails sent back and forth, so much paperwork and not just updateing income, re had to redo the ban... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure September 17, 2016 - In -, my home and farm was appraised for - -. I borrowed $140000.00. This was done through - -. It was serviced by -. Was then transferred to - - -. I never missed a payment and was never late on a payment. In -, -, I received a letter stating that my taxes and insurance were in default and I had 30 days to produce proof of payment. The next day I received a lettered stating that - - - had paid the taxes and insurance and that my payment had increased from $ - to $ -/month. My insurance had already been paid and the taxes were not due. I called... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure September 14, 2016 - On or about - -, -, - - - - -, WA, posted a Notice of Default ( NOD ) on our door. We requested a mediation from the new " loan servicer '' ( - " transferred '' or " sold '' the loan to - Mortgage ). After several delays, we finally met with them - ( over a year later ). They would not do a thorough analysis of our financial ability to cover the $ - monthly mortgage, stating abruptly that they only went by our form - tax statement for income. They refused to acknowledge that a home business has greater cash flow than the tax doc will show when a large pe... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure September 14, 2016 - I had financial difficulties in -/-/- and filed for bankruptcy. I was not able to make the mortgage payments in the agreement and the bankruptcy was discharged -/-/-. The Lender Rushmore Home Mortgage LLC proceeded with the foreclosure on - -, - the day before auction I filed again for Chapter -. Through an inheritance I now had the reinstatement amount due of approximately $130000.00. I then instructed my attorney to dismiss the case so I could pay back the reinstatement amount due. The dismissal was official - -, -. I immediately called and left a message wit... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account September 9, 2016 - Rushmore loan services company repeatedly neglected to renew my wind insurance coverage then enstated their own coverage and charged my escrow - for 6 months premiums. Hours on the phone since - 2016 with the help of my insurance broker I got my own insurance reinstated but they still charged my escrow that - dollars. For " my security '' that do n't do emails. Almost impossible to track my communications and faxes with them. I had to pay inspectors to inspect the house because they let my insurance lapse. I feel this may be a common practice for them to collect some extra revenue. It... |
Rushmore Loan Management Services LLC Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect August 4, 2016 - I had taken a loan out with Rushmore Financial. I fully wanted to pay it off within 4 weeks. I was in an accident and had a lumbar fusion. I was trying to contact them to hold off until after I return to work -/-/- to pay off the loan. They will not work with me. I am not earning any money until I go back to work. I can pay off the loans -/-/-. I borrowed $500.00. The payments are $100.00 per week. The current loan balance now is $1200.00.... |
Rushmore Loan Management Services LLC Mortgage settlement process and costs June 3, 2016 - authenticity of documents, proof of chain of assignment, Rushmore Loan Management Services LLC SAID THEY OWN OUR LOAN NOW THEY SEND US SAME OLD DOC AND MAKING NEW ONES CFPD DO YOUR JOB - - C RESPA ( - - - OLD - Case number - CFPB review Response disputed -/-/-... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 24, 2016 - My loan was transferred to Rushmore Loan Management company in -, 2015. Prior to the transfer, my initial loan company had granted me a debt forgiveness of a significant amount. Rushmore, is currently modifying my loan based on my initial loan amount and totally ignoring the amount forgiving as well as payments I have made to reduce the principal balance on my loan. The modification offered is another 30 year mortgage with the principal balance equal to my original purchase price. This ignores 9 years of payments and the loan forgiveness by -. This is clearly a breach of contract and is ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account May 20, 2016 - In - - I was approved for a 3 month trial modification on my mortgage. I completed ed my trial successfully and now my mortgage is 7 months in. Since my monthly payment was 50 % of my current income I had applied for a monthly mortgage reduction in - - and was granted starting on - -. -. When I went to make my - payment online thru there website the option was not available. I was told there site would be down approx. -3 weeks, so they suggested to make the payment by phone. When I called the representative they had the old payment and not the new payment updated. Th... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 20, 2016 - With the help of a - certified housing counseling agency, I submitted a complete loan modification application to the servicer of my mortgage, Rushmore Loan Management Services. Eventually, the servicer provided a letter dated - -, 2016 acknowledging that my application package is complete ( attached here ). But then I received a letter saying that the servicing of my loan will be transferred from Rushmore Loan Management Services LLC to a different company effective - -, 2016. I do not think this is right. Rushmore 's first letter acknowledging my application says they will h... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 20, 2016 - the mortgage company will not work with me to do a modification on my mortgage. well they said they would 4 years ago but .... they never sent paperwork for me to fill out and return. i always received a letter stating i did n't qualify or they could n't do a modification at this time. this started after i was released from chapter - bankruptcy due to hardship. all my tries at loan modification was done over the phone. i kept on trying to work with these people, even when my mortgage had been turned over 2 times to different agencies. while trying to deal with the second company they sent m... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 17, 2016 - Since several month ago Rushmore Loan Management Services ( RLMS ), Collection department, is sending me monthly letters, dated the - day of the month, saying that I did not pay my monthly payment. Accord the NOTE I have until the day - of each month to do my monthly payment, and they also put at the monthly billing statement of -, - ( attached copy ) that I did not pay them and I did it. I always send my payment the - day of each month, so they receive the payment in 3-5 days. This is happening since they cut the Monthly billing Statement on the day - of each month, and it s... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account May 10, 2016 - My mortgage lender has not paid my property taxes and I now have a warrant against the property. They have not received a payment from them since - 2015. Next payment was due - 2015. I sent my lender a deliquient letter and they said it would be paid within two weeks. Two months go by and that 's when I received a warrant from the -. I 'd like to know how to proceed and it it possible to change lenders. I have absolutely no trust in them and they are clearly mishandling my mortage payment that I send to them on time every month. This lien goes on my credit and I 'm at risk of losing m... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account May 10, 2016 - ( this is a follow up to the complaint -. I applied for a loan modification with the lender at their suggestion and they suggested that I look into foreclosure as a solution. After all the wrongdoings from - -, the person who will be most hurt is myself ) I applied for a construction to permanent loan with - - -/-/-. With the builders contract, they required me to borrow more money than the original contract to ensure the home 's completion. During the course of construction, the builder stole approximately the same amount of money which was over $100000.00, did n't compl... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 10, 2016 - On - 2015 I signed a deed in lieu, the bank ( Rush Loan Management ) took possession of the property to satisfy loan -. After many inquires to the mortgage bank they refused to provide a document stating the status of the mortgage loan and they keep reporting the account as " on past due '' affecting my credit and my possibilities to get credit.... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 9, 2016 - I received a call from the home retention coordinator for Rushmore Loan Management Co. on -/-/2016. She called to inform me that Rushmore had declined to accept the offer for a short sale on my property which is scheduled for foreclosure on -/-/2016. This was the second offer on the property that she declined. She said the - offer was too low and gave my realtor, the figure that the 'investors ' would accept. A - offer for the amount that she stated was acceptable was then submitted, and after reviewing the - offer, the home retention coordinator contacted me via phone to ... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 5, 2016 - Rushmore is denying a short sale that we have had in process for 60 days before the foreclosure date. They never did an interior appraisal. They only did a drive by one and gave it an unfair market vlaue. We provided pictures, comparables, and a detailed explanation for why their value was too high. We even got an ALL cash buyer to take on the responsibilty of fixing the home to avoid foreclosure. Now they are transferrign the loan to - Mortgage. But the foreclosure will take place before the transfer. We need help.... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account May 2, 2016 - This is in reference to CFPB case Number : - ; We sent a QWR to Rushmore Loan company. The QWR response from Rushmore was within the time confinements, but was a INCOMPLETE response. This QWR was a request for information from Rushmore LLC, since WE HAVE NOT RECEIVED ANY CORRESPONDENCE FROM THEM FOR 1 YEAR after being transferred to their service!!! NO NOTIFICATION FROM THIS " SERVICER '' FOR A YEAR?? WHO COULD AND SHOULD HAVE CONFIDENCE IN THIS COMPANY?? As per the QWR documents Rushmore sent earlier this month - - still not included with their response were ANY copies of ANY documents t... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure April 30, 2016 - Our loan was sold fraudulently from our original lender to another company. The loan was paid off on - -, 2013 by sale. After numerous attempts with phone calls and e-mails asking for our original wet ink cancelled note and mortgage we to this day have not received them. The property is now up for sale and the chain of title has been broken and the owner selling the property is not the actual owner. As a mortgage holder it is my right to get my cancelled note and mortgage. The title is clouded and I do not want to have any responsibility in this mess and I am asking for my rights to be h... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure April 23, 2016 - we fell behind in mortgage, way behind. we have tried for loan modifications several times. one company took $2500.00 and closed up shop taking my money with them. Rushmore, the mortgage company told me they would do modification for free, take 30 days. I called about 3 months later after never hearing anything even after phone calls and told they never did it and it takes 6 months!. we have gone to many people, taking money up front, even after I told husband not to do it, and no where. I cant do thru bank either. Now on - - I got a letter telling us that we had to sign our keys over ... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure April 13, 2016 - I currently have Rushmore, ore Loan Servicing as the lender for my mortgage. I have receive several conflicting reports about my mortgage payments. I am currently up to date on my monthly payment s.. Payments have been sent and returned to me and additional late fee applied. This has occurred on more than - occasion. Request for a loan modification application have not been sent. I have most recently received a letter with an intent to foreclose. I like to have my account current and maintain monthly payment as to such time I have paid the loan off. ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account April 11, 2016 - My mortgage company has been late paying my real estate taxes incurring late fees of $230.00. They have deducted - tax payments from my account totaling $2700.00 that have not been received by my town over the last 4 months which I consider missing. Furthermore they have removed over withdrawn my account in negligence for $770.00 above what was due by deducting an extra payment which is - of the - missing payments. A full explanation can be found in the supporting documents. I have spent nearly 3 hours on the phone with the company trying to resolve this matter to no avail. ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account April 8, 2016 - I have requested information and documents from this mortgage company to no avail to the point that it 's frustrating. When I do get a response I am told that the information will be forwarded to me but they do not do so. I 'm on this trend since last year and still do n't have a resolution to the matter. All I want is a billing statement translated to the - language since the mortgage branch is located in - -. The billing statement is to disclose information regarding insurance, property taxes and others. ... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure March 30, 2016 - My husband lost his job and only received one month of unemployment benefits. During this period we reached out to our lender - to see if they could offer us a modification. They sent us an application and we received a letter dated -/-/- and our new trial period plan would start on -/-/- in the amount of $1200.00 which is a difference of $340.00 from the original payment of $1600.00. We completed the 3 month period and would call - on the status of the modification with - - the relationship manager for the loan account. She indicated to us to continue makin... |
Rushmore Loan Management Services LLC Mortgage application, originator, mortgage broker March 30, 2016 - This is my final entry for the portal with my servicer and note holder. I will uploading a correction for the servicer regarding - - on the mortgage which indicated by the server to notify of intent to fore-closer letter she received. ... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure March 23, 2016 - I have been in review with Rushmore for over 1 year trying to get my mortgage modified. We are currently assigned to - -, who has been nothing but combative and rude throughout the entire process. I am asking for our representative to be changed immediately, as she is nothing but degrading and very snide to my advisors as well. She has done nothing to help us but only harm the process. As I have stated, we have been in review for almost 1 year. We even told Rushmore that we have $10000.00 to put toward a down payment on a modification, still they drag their feet. We have sent the same ... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure March 21, 2016 - Case number : - Filed -/-/- I filled bankruptcy, including my mortgage with Rushmore Loan Management in - and it was discharged - -, - Creditors are supposed to cease reporting negative items after the notice of bankruptcy being filed and creditors discharging items. I am protected through the bankruptcy against any further consequences for this loan. After several credit disputes, Rushmore continues to report derogatory information on my credit reports. They will not remove the comments " settled for less than the amount owed ''. This comment along is not allowing me t... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account March 21, 2016 - I have received some strange letters in the mail over the course of the past month and I am puzzled because I have been trying to modify my loan and it has been unsuccessful. I am now facing foreclosure in the middle of a loan modification. ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account March 16, 2016 - My mortgage servicer, Rushmore Loan Management Services, did not pay my property taxes. I sent them the bill multiple times, contacted them by phone and mail. They promised to investigate but the taxes are still overdue. There is more than enough money in the escrow to pay the taxes but they have not done anything. I do n't know how to handle this. The tax bill is already overdue with assessed penalties and could go to collection. ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account February 28, 2016 - I modified my loan and any thing I owed was put on the back of my loan my sevicer states I owe - in fees. I have never missed one payment since I modified my loan -/-/- I 've showed proof on my original modification agreement with - ( - ) then it states my loan is up in -/-/- which my modification clearly shows my loan is up -/-/-. My loan servicer literally gave me a new ending date for my loan over 40 years more. When I clearly took out a 30year fixed rate. An after I modified my loan and was approved my ending date is now -/-/-. Plus I 'm im owed... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account February 25, 2016 - The current mortgage company has been giving us trouble since they took over the loan last year. The previous mortgage company did a loan modification with us, the new deal was they gave us a balloon payment of $15000.00, to be paid at the end of the loan, so we signed the agreement. The current mortgage company demanded that we pay the balloon payment the - month they had the loan, it took us almost 1 year to straighten this out, every time we called there was someone new assigned to our loan. I believe they charged us interest on the balloon payment during the dispute period. Every time... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure February 24, 2016 - I am in a chapter - Bankruptcy and am working with a HUD approved Housing Counseling Office Named - - - - Who was given approval from my attorney to help me get a modification. The paperwork was faxes on - -, 2016. My counselor has been Calling two to Three days a week for the last 2 weeks and they Keep telling her that a fax was received but it is not loaded yet. My mortgage company is Rushmore Loan Management. I think they are trying not to help me. I know that it does n't take that long to upload paperwork into a system. Please help me! ... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure February 16, 2016 - My mortgage note was sold by B of A, who I was working on a modification with coming out of bankruptcy, to Rushmore Loan Management. My mortgage servicer is dual tracking me I have sent in at least - modification applications and numerous support documents. While under the guise of assisting me secure a modification of my loan they proceeded the entire time to push the foreclosure through as evidenced by filing dates on various documents. I need assistance because I want to keep my house. I fell behind because I am unable to work. I have secured a steady income stream and can afford modifie... |
Rushmore Loan Management Services LLC Mortgage credit decision / underwriting December 15, 2015 - I filled bankruptcy, including my mortgage with Rushmore Loan Management in - and it was discharged - -, - Creditors are supposed to cease reporting negative items after the notice of bankruptcy being filed and creditors discharging items. I am protected through the bankruptcy against any further consequences for this loan. After several credit disputes, Rushmore continues to report derogatory information on my credit reports. They will not remove the comments " settled for less than the amount owed ''. This comment along is not allowing me to get a mortgage to purchase a new home.... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account December 13, 2015 - RE : RUSHMORE LOAN MANAGEMENT SERVICES, LLC BLATANTLY VIOLATING Regulation Z, which implements the Truth in Lending Act, Regulation -, which implements the Real Estate Settlement Procedures Act, the Dodd-Frank Wall Street Reform and Consumer Protection Act ( Dodd-Frank Act ) that relate to mortgage servicing, and the Real Estate Settlement Procedures Act ( RESPA ). Rushmore Loan Services LLC has consistently defied the Regulation Z, which implements the Truth in Lending Act, and Regulation -, which implements the Real Estate Settlement Procedures Act. As well as certain provisions of the Dod... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account December 7, 2015 - My husband and I have always paid our mortgage. Included with each payment is an amount to go towards escrow. This includes taxes and our homeowners insurance policy payments that each are paid once per year. The amount paid towards the insurance yearly is $1300.00, which comes from our monthly mortgage payment of $1500.00. Our servicer/mortgage company, Rushmore, was responsible and has been making the insurance payment for the last several years. On - -, we received a notice from the insurance company, -, that they would be cancelling our policy due to non-payment. I got on the... |
Rushmore Loan Management Services LLC Mortgage application, originator, mortgage broker December 2, 2015 - I filed grievance with the federal agencies regarding the transaction of note with my servicer. They never addressed the mortgage broker fraud and appraisal fraud and the many regulatory and statutory issues that I submitted for their review. All they did was state, they serviced the mortgage properly and any issues with the transaction of the mortgage is to go back to my home builder. My home builder did not do the mortgage which they are servicing as an agent of the mortgage holder. Now they sent a letter of intent to foreclose. They never addressed one issue that I raised regarding my trans... |
Rushmore Loan Management Services LLC Mortgage settlement process and costs November 27, 2015 - My complaint is against : ( - ) - whose principal office is located at -, -, -, Minnesota - ; and ( - ) Rushmore Loan Management Services, LLC whose principal office is located at - - - -, -, - -, CA -. On -/-/-, I purchased a a residential home at - - - -, -, Texas ( " Residence '' ) and signed a " Home Equity Adjustable Rate Note '' with - - Mortgage Corporation ( " - - '' ) to fund the sale. - should have placed us in a conventional loan but put us in a home equity loan to illegally get higher fees. Additional... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 21, 2015 - A modification package was sent and received to Rushmore Loan Management, and on -/-/2015 the package was confirmed as received by Rushmore employees in the bankruptcy department. The file was flagged as bankruptcy at the time of receipt. The file should have begun the review process at that time .While in bankruptcy any sale date proceedings are placed on hold due to the automatic stay. Regardless of the bk dismissal, at the time the documents were received, the file was still flagged as in bankruptcy with no sale date/foreclosure suspended. On -/-/2015 employee - - confirmed the mo... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 20, 2015 - I fell behind on my payments and the company said they would help me save my home but they are trying to foreclosed on my home. I have been faxing documentation over and over again. ... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 18, 2015 - I have been trying to obtain a modification from my old lender - - - since - - when my loan defaulted because of past due property taxes. We believed that when he got our - loan that the taxes was impounded. Once - took over the loan and the 5 year statute passed for past due property taxes ; - - - sent us a letter advising us that we was $60000.00. in debt for property taxes. Our payment went from $3400.00 to $10000.00. We tried to ask - to help us but they only tried to adjust the escrow which dropped the payments to about $8500.00 which we still coul... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 11, 2015 - -/-/- I was leaving the Army and looking to buy a house with my then fianc and our teenaged children. As first time home buyers we were qualified for a - loan. We found a home in our price range and I carefully chose - Bank because they were least likely to sell our mortgage. One year later, they sold our mortgage -, which was taken over - -/-/-. This was the worst possible outcome. After carefully avoiding - during the mortgage buying process, here we were. The first thing they did was raise our mortgage from $1700.00 per month to $2500.00 per month citing a defi... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 9, 2015 - Rushmore tried to sell our home on - -, 2015 and we were forced to file a bankruptcy to stop the sale. We have been trying to get help from them since the loan was transferred from - - - to Rushmore. However, they will not open a review for assistance because they claim that they have reviewed us for assistance - times already and they wo n't do it any more, but they have NEVER reviewed our loan for assistance. Unless they did it on their own. We are now in a situation where they are going to take our home away, even though we qualify for assistance through government program... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 6, 2015 - I was offered a modification and was going through - Georgia at the same time and I needed - Georgia to make decision and the mortgage company put me in foreclosure. They put me in foreclosure and sent me a modification package to complete and return to them for review at the same time. I am frustrated with this type of process ... Is this the protocal? ... |