Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Maryland

In - - I was approved for a 3 month trial modification on my mortgage. I completed ed my trial successfully and now my mortgage is 7 months in. Since my monthly payment was 50 % of my current income I had applied for a monthly mortgage reduction in - - and was granted starting on - -. -. When I went to make my - payment online thru there website the option was not available. I was told there site would be down approx. -3 weeks, so they suggested to make the payment by phone. When I called the representative they had the old payment and not the new payment updated. They said they could not find the new notarized modification I mailed backed to them last month. Today I had it scanned and emailed this to them and they still are demanding I make the old monthly payment. I currently have - neighborhood housing in MD trying to help with this but they are not getting anywhere with them. I have made - on time payments and I do not want to go into default. I do n't know if this is a game there playing.