Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

We repeatedly requested a loan modification from Rushmore Loan Management Services and even though my husband on - and that was why we were looking for reduction from our 6.5 % interest they kept turning us down saying our income to debt ratio did n't fit their criteria for in home modification. We missed 3 payments, - and - - and - -. Began sending payments again every month but starting - - Rushmore started denying acceptance of payments because we were n't paying off missing payments balance. Finally this month they denied our modification for the last time and demanded almost $40000.00 in reinstatement quote including almost $1000.00 in late fees and almost $7000.00 in " Corporate Advances '' which were n't listed individually. Managed to get loan to pay this amount, then the Point of Contact called me after we - cashiers check saying she had forgotten to include - amount in quote and we owed another month. Agreed to reduce by the late fee. Also the value of house they also based part of denial on was taken from the web site -. They never sent an appraiser to house. - has our house incorrectly listed with more bedrooms than we have. We feel unfairly treated for consideration of a modification based on our loss of income from my husband working full time to being on -. When they did deny us, they sent a letter stating what any of the numerous reasons might be without checking any specific denial reasons also.