Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

Had a - conventional fixed mortgage through - that originated in -/-/-. That loan was sold to Rushmore Loan Management on -/-/- That transaction was completed on -/-/- ( Rushmore loan # - ). My - homeowners insurance was being paid through escrow for approximately 11yrs and the information was transferred to Rushmore ( policy # - - ). A pipe or connection burst in the condo and caused approximately $ - in damages to the unit below me. While contacting - to start a claim, they stated that the policy lapsed on -/-/- and was never pain by Rushmore. Representatives from Rushmore have sent this to the " research dept. '' ( claim # - ), but I have been told it may take - days for them to make a decision. Can you help expedite this?!