Rushmore Loan Management Services LLC Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Rushmore Loan Management Services LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account New Mexico

( this is a follow up to the complaint -. I applied for a loan modification with the lender at their suggestion and they suggested that I look into foreclosure as a solution. After all the wrongdoings from - -, the person who will be most hurt is myself ) I applied for a construction to permanent loan with - - -/-/-. With the builders contract, they required me to borrow more money than the original contract to ensure the home 's completion. During the course of construction, the builder stole approximately the same amount of money which was over $100000.00, did n't complete the home, but - - closed the loan and made it a home mortgage loan ( not a construction loan ). The home was never completed and the builder sued for $250000.00. After two years of trials and arbitration, the builder lost but did not pay the award or legal fees. Home is still not completed.


It took over 2 years and near the end of the process with - - ( I thought ), I paid over $10000.00 in fees for the modification and after the last payment the loan was transferred to - and then onto - -. I continued to work with - - on the modification for another year or so. On - -, - they approved the modification, and gave me 4 hours to sign the documentation and return it to them. -. I did not check my email that day ( the notification for the modification was emailed ) because I spent the day in the hospital with my parents. The same day the loan was also sold to - -, effectively cancelling the modification. After some time, - - accepted the original terms of the loan modification. It is a 40 yr loan with over $300000.00 ( estimated ) in penalties added to the loan for time I was attempting to modify the loan. Last year the same loan was transferred to Rushmore with the same conditions, although for many weeks it was unclear where I should send my mortgage payments, and I feared might again fall behind in the payments. It is just very unfortunate that due to the predatory practices of -, an unscrupulous builder that stole from the construction draws ( mainly from lies and asking me to make payments for materials and to contractors with the promise of repayment from the loan ), - - continuing to issue the draws to the builder, and - unwilling to help keep the loan from going underwater, I am now in a situation where I have a home I can not sell and a loan I will probably not be able to payoff in my lifetime. Added to this burden was the legal fees owed to save the house. I have included with this explanation, many of the documents used during the trial and arbitration. Note, the builder lost the original lawsuit, the arbitration case, a - lawsuit, and an appeal. To date, he has not paid any part of the judgement. 1 ) lawsuit from builder ( - pp ) 2 ) summary of costs lost during the construction of the home ( - pp, $70000.00 ) 3 ) summary from home inspection and cost to complete ( - pp, $120000.00 ) 4 ) summary of out-of-pocket legal fees ( - pp, $13000.00 ) 5 ) summary of legal fees for attorney ( - pp, $62000.00 )

Rushmore Loan Management Services LLC customer in New Mexico
May 10, 2016

* Source: CFPB Complaint Database

Rushmore Loan Management Services LLC response to complaint:
Closed with explanation

Consumer disputes how Rushmore Loan Management Services LLC handled their complaint

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more