Rushmore Loan Management Services LLC Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

Rushmore Loan Management Services LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

I have been trying to obtain a modification from my old lender - - - since - - when my loan defaulted because of past due property taxes. We believed that when he got our - loan that the taxes was impounded. Once - took over the loan and the 5 year statute passed for past due property taxes ; - - - sent us a letter advising us that we was $60000.00. in debt for property taxes. Our payment went from $3400.00 to $10000.00. We tried to ask - to help us but they only tried to adjust the escrow which dropped the payments to about $8500.00 which we still could not afford. We tried for three and a half years to get a modification with - - - with no success. First they say we had too much income, then they said it was n't enough income. Lot 's of back and forth. Then in - - ; the sold the loan to US Bank, serviced by - loan servicing. We have now been trying with no luck or success with them. They have denied the - modification packets that was submitted in - and the - that


- years past due with lots of fees and costs. They are refusing to entertain any offers. They offered us a modification after they denied our request four times. Then started foreclosure proceedings on - -, - ; right after they denied our appeal. One week after we resubmitted an appeal it was again denied and then on - -, - they offered us a modification. The agreement was that we would have to come up with $220000.00 in past due fees and costs. We would have a mortgage payment of $8200.00. We ca n't afford that. I believe they just offered us this so that we could show our inability to pay this agreed modification. No principal reduction, balance put to back of loan, no consideration for our income and expenses. I want someone to get involved because - - - washed their hands of us and this new servicer ; is unwilling to help us. They only want to sell our house. We just want a fair offer. We asked for them if we could pay back $100000.00 towards the default, provide us principal forgiveness in the amount of $280000.00 ; to put the balance of our property taxes in the amount of $24000.00 to the back of the loan and keep our payments roughly about $5100.00. They refused as well. We may have to file a lawsuit to stop them from selling our home. They are not following none of the guidelines that was set up in the us settlement lawsuit against the major banks. They are not trying to work with us at all. Can someone please help us with USBank and - loan servicing. Time is of the essence and we are afraid that they will try to foreclose on us this month.

Rushmore Loan Management Services LLC customer in California
Nov 18, 2015

* Source: CFPB Complaint Database

Rushmore Loan Management Services LLC response to complaint:
Closed with explanation

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