Review and analysis of over 9 Va Mortgage complaints against Plaza Home Mortgage
Plaza Home Mortgage consumers have reported over 9 official complaints related to VA mortgage. Out of the 9 consumer complaints against Plaza Home Mortgage, 33% were disputed by the consumer (i.e. the consumer was not happy with how Plaza Home Mortgage responded to their complaint) and 89% were processed in a timely manner. 0% of consumer complaints against Plaza Home Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 22% resulted in non-monetary compensation.
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Plaza Home Mortgage Mortgage loan modification,collection,foreclosure August 15, 2016 - -/-/- I contacted Plaza Home Mortgage to ask for a payment deferral as I had lost my job. Plaza indicated that payment deferral was a loss mitigation option that they offered. On -/-/16 I submitted a loss mitigation application which kicked off a 1 & 1/2 month vortex of Plaza claiming I did not send them various documents and me trying to get them what they needed. It was so frustrating that I filed a CFPB complaint -/-/- because it appeared that - was either very incompetent or just giving me the runaround. Nothing became of that CFPB complaint. Finally, on - - I was ... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account July 15, 2016 - Began buying our home in -/-/- using Automatic Monthly Mortgage payments via our - - Acct. Home Plaza Mortgage Company began pulling E-CESS payments from our account! They failed to notify us that they were doing so! On - -, -, I discovered these discrepancies, called Home Plaza and was told these were not excessive charges. Calling back on - - -, the staff person acknowledged there appeared to be excessive charges from Plaza, I was told that I would not have to pay our mortgage for several months. I informed them that we want the excessive charges returned to us i... |
Plaza Home Mortgage Mortgage loan modification,collection,foreclosure July 5, 2016 - I lost my job on -/-/16. On -/-/16 I submitted an application with mountain of documents via email to the loss mitigation department. Since, I 've repeatedly received requests to email the same documents. Each time I email them, I call to confirm receipt and I 'm told they have - days to review the documents. After the - days elapse I get another email stating they need the same documentation. I sent an email asking for my representative to phone me and she has not. Today I also sent an email with a link to a dropbox folder than contains all of the documentation they 've requ... |
Plaza Home Mortgage Mortgage loan modification,collection,foreclosure June 27, 2016 - Dear Sir, Madame, My Lender/ Servicer denied my request for help in any form of Loss Mitigation due to financial hardship caused by unemployment on two different occasions, the first one was last - -, - when my application to KEEP YOUR HOME CALIFORNIA was denied because my servicer, PLAZA HOME MORTGAGE has not approved my loan for participation in KYHC Program. The second denial was - -, - due to reduced income and not able to pay 12 monthly since - -, -. I missed payments because I have to pay the REAL ESTATE LAW CENTER which I hired last - -, to negotiates be... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account April 27, 2016 - In - 2016, I refinanced my mortgage with a company with a company called -, who brokered and funded the loan. At settlement I was directed to make the first mortgage payment to the mortgage link which I did. Shortly after the first payment went out I received a letter from Plaza Home Mortgage informing me that they had obtained the loan and that further payments were to be made to them. On - - I received a call from Plaza Home Mortgage informing me that I had not made my first month 's mortgage payment. I informed them that the payment had been made to the mortgage link and that th... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account February 24, 2016 - Plaza Home Mortgage , Inc. ( - - -, - -, - -, IL - ) used to service our loan before it was transferred to the - - -/-/-. Now, Plaza Home Mortgage refuses to provide an IRS Tax Form - ( - ) for -/-/- to us. I called Plaza Mortgage -/-/- and was told that all forms were mailed by -/-/-. We received nothing. On -/-/- I sent Plaza Mortgage Customer Service an official request for the Form - via email. Today is -/-/- and we have not yet received the - tax form. Plaza Mortgage failed to respond to my written request. As a resul... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account May 13, 2015 - I previously complained about our escrow account. Plaza calculated our tax payment incorrectly. After receiving the complaint from the CFPB, Plaza did an escrow analysis and issued a partial refund. They closed out my complaint with the CFPB but they did the tax analysis incorrectly and calculated our tax payment at double what the actual taxes owed are. I called for a correction and was told it would be fixed before the - - payment was due and never heard back. Our monthly payment should be lowered. ... |
Plaza Home Mortgage Mortgage loan servicing, payments, escrow account March 29, 2015 - We received a tax abatement and our escrow payment and balance is not realistic for what needs to be paid. The company will not review the escrow until sometime - which is not fair. This is frustrating because we pay on time and pay extra each month to reduce the principal. ... |