Review and analysis of over 91 Other Mortgage complaints against Freedom Mortgage
Freedom Mortgage consumers have reported over 91 official complaints related to Other mortgage. Out of the 91 consumer complaints against Freedom Mortgage, 15% were disputed by the consumer (i.e. the consumer was not happy with how Freedom Mortgage responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Freedom Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Freedom Mortgage Mortgage loan servicing, payments, escrow account March 29, 2017 - Mortgage company was notified of failure to pay property taxes on -/-/2017. Multiple phone calls were made trying to find out when a check would be cut. -/-/2017 was told it would be paid before the -/-/-. Called today -/-/2017 and was told it was still being researched and would not be done until -/-/-. This is the opposite of what I had been told all month long. Now no one will send me an email stating I am not responsible for penalties after -/-/- nor will they confirm when property taxes will be paid. I want property taxes paid by -/-/- and if not possible I want ... |
Freedom Mortgage Mortgage application, originator, mortgage broker January 23, 2017 - I got several letters from the company I have a mortgage with suggesting I contact them to refinance my mortgage at a lower interest rate. As I had refinance less than six months earlier I called them to tell them they could stop sending me these letters. They told me that indeed I could refinance so I started the process. During this process I was asked for information I had n't been asked for during the previous refinance. I spoke to the person processing my request asking why this new information was being requested. I was told that every underwriter had different information needs and that... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account December 4, 2016 - Freedom Mortgage sent me a check for an escrow overage of ~ $400.00 in -. In -, they told me my escrow account was short $190.00 and I had to send them that immediately, but my payment would also be increasing to cover larger escrow in the future. Why did n't they calculate future escrow at the time of the refund, keep the money and keep my payment the same?... |
Freedom Mortgage Mortgage application, originator, mortgage broker October 18, 2016 - I applied for a refinance with Freedom Mortgage. They received my application and they sent me some documents out for me to review and sign and return, which was done. They received another email saying they received it and needed another document showing whats called a subordination from - - - -. Then they informed me they were awaiting the subordination package from - - - - which was - 2016. Freedom Mortgage continued to send me emails saying that they were waiting on the subordination from the - - - -. The last email I received from them was in late -... |
Freedom Mortgage Mortgage credit decision / underwriting September 21, 2016 - We received a call from Freedom Mortgage our current mortgage holder offering us a no cost option to refinance our home because all of our payments were on time. The lender said that our new rate would be a at least of .25 % less then what we are currently paying and it could be even less then that if our credit was good. They sent us us back a denial letter. In the denial letter they said that our credit score was - which we thought and were told by everyone is n excellent score. However we own rental properties. Therefore we have several mortgages. All of them have always been paid on tim... |
Freedom Mortgage Mortgage settlement process and costs June 27, 2016 - In - - we purchased a modular home on - acres address - - - - - ok -. - Mortgage was lien holder of this property. when loan was paid we never received a lien release and did not realize this till we sold our home and went to close on - -, - that their ( -/Freedom ) name was never taken of title. - is now/Freedom Mortgage ( the Lien was in - and - - name ) I have been in contact with them multiple times and just last week they finally sent me to a place called - they said give them 5 working days today is the fifth day and no response I ... |
Freedom Mortgage Mortgage settlement process and costs June 2, 2016 - Just recently my husband and I were contacted by loan officer - - - who works for Freedom Mortgage Corporation. He recommended that we refinance our home since interest rates are at an all time low. My husband asked - - what the closing costs on our end would be since we have not really saved for a refinance at this time. He explained that there would be no closing costs since Freedom Mortgage currently holds out loan. My husband then continued to explain that when we built our home with - - that we opted to take a higher interest rate to not have PMI. He asked - - i... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure April 22, 2016 - The owner of a condominium unit passed away in - of 2011. Since that time, there has been no action taken except for the bank changing the locks on the unit and completing a property preservation in - of 2011. The mortgagee, Freedom Mortgage Corporation ( - - ) has not made any payments to the condominium association since changing the locks on the unit. There has been no foreclosure action initiated by the mortgagee. The association is owed in excess of $13000.00 not including any late penalties or interest accrued. ... |
Freedom Mortgage Mortgage application, originator, mortgage broker November 3, 2015 - I receive a pre-approve letting regarding a loan offer and the letter verification code is - - -, I called them to find out about the offer, I told them before I let her to run my credit, I asked her what credit score that they require to qualify someone, she told me that they require - credit score and I told that my credit score is about -, I told her that I have that I have a lot of deft, she asked me if I have any federal delinquent, I said to her that I am not sure that it is federal but I did sign up a loan with - for someone he did not pay the loan and I found out and ... |
Freedom Mortgage Mortgage application, originator, mortgage broker July 13, 2015 - I began working with - - and - - in - 2015. Several times during the mortgage preapproval and application process I was told that I would receive communication back, either via a phone call or email, however, I did not. Having waited for said contact on multiple occasions over two months, mortgage rates have now risen. Because of their inability to follow through on what they said they would do, and the lack of communication on their part, I had to pursue my mortgage application with another company at a higher rate. My last conversation with - - ended on - -, 2015. ... |