Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Other mortgage Application, originator, mortgage broker West Virginia

I applied for a refinance with Freedom Mortgage. They received my application and they sent me some documents out for me to review and sign and return, which was done. They received another email saying they received it and needed another document showing whats called a subordination from - - - -. Then they informed me they were awaiting the subordination package from - - - - which was - 2016. Freedom Mortgage continued to send me emails saying that they were waiting on the subordination from the - - - -. The last email I received from them was in late -. They said they were still awaiting subordination from - - - -. Having concern about it, I called the - - - -. The - - - - informed me they were not in receipt of the subordination and that was in late -. I provided a contact phone number to - - - - for Freedom Mortgage. The - - - - informed me that due to my request and the situation at hand or words to that effect that they would contact Freedom Mortgage on submitting a subordination request. It was late - that -


- - - - called me to inform me that they finally received the subordination request. Approximately 2 days later, the - - - - stated that they received it and had a few questions of me. I proceeded to answer the questions and - - - - they would expedite and submit it to Freedom Mortgage. My question is why did they tell me they would submit a request in early -, and did not actually submit it until late -, after I called. Freedom Mortgage informed me through telephone call and some kind of post-it note I received on my door, I was authorized to miss - mortgage payments, which Freedom Mortgage denied later. I sent copies of the notice I received on my front door. So I been getting the emails constantly that they found some errors in the subordination, but those errors were not on my part. Then they emailed me again saying errors had been corrected and they were going to forward it for approval to the title company and this was going on for -3 weeks. Now we into - and they keep saying that theyre awaiting on the approval from the title company which I believe was another prolonged setback on closing my refinance. In - of 2016 I received an email from Freedom Mortgage informing me an account must be current in order to close. Due to the prolonged delays and setbacks, I missed - and - payment due to this setback which resulted in Freedom Mortgage that they were going to withdraw their refinance request. And I was appalled at their actions because of the prolonged setbacks.