Freedom Mortgage Mortgage Complaint

Other mortgage Credit decision / Underwriting

Freedom Mortgage Mortgage department,

Other mortgage Credit decision / Underwriting Maryland

We received a call from Freedom Mortgage our current mortgage holder offering us a no cost option to refinance our home because all of our payments were on time. The lender said that our new rate would be a at least of .25 % less then what we are currently paying and it could be even less then that if our credit was good. They sent us us back a denial letter. In the denial letter they said that our credit score was - which we thought and were told by everyone is n excellent score. However we own rental properties. Therefore we have several mortgages. All of them have always been paid on time with never a late payment to anyone. However because our loan can not be sold on the secondary market we were denied If lender turn down people with - credit scores and who are willing to personally guarantee their loans. I guess the only people who can get loans are people like - -, who has had many bankruptcies and never provides a personal guarantee.. Why are we who are truly credit worthy being discriminated against.?

Freedom Mortgage customer in Maryland
Sep 21, 2016

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

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