Freedom Mortgage Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Freedom Mortgage Mortgage department,

Other mortgage Application, originator, mortgage broker Florida

I receive a pre-approve letting regarding a loan offer and the letter verification code is - - -, I called them to find out about the offer, I told them before I let her to run my credit, I asked her what credit score that they require to qualify someone, she told me that they require - credit score and I told that my credit score is about -, I told her that I have that I have a lot of deft, she asked me if I have any federal delinquent, I said to her that I am not sure that it is federal but I did sign up a loan with - for someone he did not pay the loan and I found out and I paid the loan off with my own money just yesterday and I said to her that to her the reason that I giving you all the information in front because base on my situation if I knew I am not going to be qualified I would not let you run my credit and I interested in this offer just to pay off my deft, and she told me it should not be a


my score is - according to her when I told her about the delinquency with the - and I just paid off yesterday and she told me it would be fine, I also told about the level of my deft, I told her all these in front just to make sure that before I let her running my credit score and told her that I know if you let people check on your credit a lot that would diminish your credit, that is the reason why that I told you all my information in front to see if I can let you run my credit, and when she come back with her decision I tried to remind her what I told her, she was very rude and she said that she told me that she said to me that they required - credit score when she did not, she told me - credit score, I am filling this complaint because I feel so misled, deceived,

Freedom Mortgage customer in Florida
Nov 03, 2015

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

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