Review and analysis of over 14 Vehicle Lease complaints against Santander Consumer USA Holdings Inc
Santander Consumer USA Holdings Inc consumers have reported over 14 official complaints related to Vehicle lease. Out of the 14 consumer complaints against Santander Consumer USA Holdings Inc, 29% were disputed by the consumer (i.e. the consumer was not happy with how Santander Consumer USA Holdings Inc responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Santander Consumer USA Holdings Inc resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease May 18, 2016 - On -/-/- an arraignment to purchase a vehicle,- Dodge Ram Quad Cab 4 WD Drive Hemi .Was constructed for - - , - - - - - - , Ohio -.Placed upon the lease agreement.An amount for a monthly payment expects a purchaser to forward payments.Recommends an agreement for a monetary settlement.Gives a consumer a right to drive this vehicle.Placed upon highways a legal condition for an operator to maintain an agreement.Was proof a vehicle could enter highways.Gives a right to transport cargos safey to other locations.Requires an arraignment satisfy the State. Havin... |
Santander Consumer USA Holdings Inc Consumer Loan shopping for a loan or lease May 14, 2016 - On - -, -, I went to - in -, -, to turn in a current lease with - - for a new - lease through Chrysler Capital. Once I selected the vehicle that I wanted, I was quoted at $47000.00 for the value of the vehicle, which I thought was fair. The sales representative submitted all of my information with the Finance team and after four hours of waiting I was told that Chrysler Capital wanted to charge me $39000.00 on a 36 month lease, or $1100.00 per month. I was appalled and could not understand why they were trying to charge me almost - % the value of the vehicle... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease May 9, 2016 - I am filing a complaint against Santander Consumer USA due to these facts they report False information to the credit Bureau. First of all this car was obtained on - - 2014 with the payments being - for 72 months with the payment due the - of every month. And the first payment commencing on - - per - request because they were having issues getting me set up on - deposit and that was paid. on time. there was another payment that they received on the first but they did not cash until -/-/-. They Reported that they were not paid - From ABNB they received a check fo... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 30, 2016 - My lease with Chrysler Capital was paid off on - - -. They continue to display my account as past due. I have called several times to verify status and am told to wait a little longer. On - - - at - -, I spoke with - who advised there was a payment pending, she transferred me to -, who at - - told me that my lease was coded as purchased and to be closed, that there were no monies due, and that it should close before - - -. I called again on - - - at - - and spoke to - who advised me that the account is marked as $0.00 and pending... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 20, 2016 - On - -, - I obtained a new - - - from - - in - -, MI and during the transaction, turned in my - - - in accordance with my lease agreement. The vehicle had no damage and - - took custody of the keys and secured the vehicle on their lot. Approx 1 month later I received a bill from Chrysler Capital for $940.00 with the only explanation being " Excess wear and tear : Body Damage ''. Upon speaking with - from Chrysler Capital on - -, - I requested a detail of the damages and received same on - -, -. The damages listed are from ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 18, 2016 - On - -, 2015, the Jeep wrangler I was leasing from Chrysler Capital was totaled in a car accident. My insurance carrier submitted a check in the amount of $37000.00 to cover the balance of the lease pay-off. Chrysler acknowledged that the check was received in their mailroom, but was somehow lost. I contacted Chrysler to find out the status of the pay-off check several times. During this time I continued to make the scheduled payments which were due on the - of each month. I was also required to pay a $490.00 lease return fee, even though the car was not returned, but totaled in ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease April 8, 2016 - I have an auto loan with Santander and each month when I make the payment online I 'm charged a $10.00 " convenience fee '' The only way to avoid this fee is to mail the payment or setup auto pay with the bank - neither of these works well for me. What can be done to stop them charging a fee for me doing their work? ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 27, 2016 - I turned in my leased vehicle to the dealership , - -, and leased a new vehicle from them. Weeks later, - - stated i owed for damage to the turned in vehicle. Upon request they provided a damage report that was done weeks after I turned in the vehicle after they had driven the vehicle to a different state ( - ). I sent them correspondence and they refuse to confirm receipt of the correspondence I sent and routinely contact me claiming they do n't have a written statement from me ... I will attach 2 letters that have gone unanswered : From : - - To : -- Cc : --... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 17, 2016 - Chrysler has defrauded the CFPB with their false response to my claim, Case number - claiming to be in process of fixing my problem. They instead continue to harass me with telephone calls demanding money that I do n't owe them. This is despite me telling them on numerous occasions, including by written notice, to CEASE and DESIST. Just this morning, - -, almost a full MONTH after promising to fix their mistake, they once again made a harassing telephone call to me, at - PST. My account information visible online still falsely shows that I am supposedly delinquent in my account, wh... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease March 2, 2016 - On -/-/- I entered a Lease agreement with Chrysler Capital on a - - -. I leased this vehicle from - - - - - -. After I signed the lease I was asked to come back three more times to sign - more leases. Each time I was told that there was an error and it was not the proper lease agreement. The payment and term stayed the same but some numbers changed. I was told to make my first payment to - - and this payment was included in the money that I put down on the -. In late - I was asked to make the second payment - - - at - - because ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease February 3, 2016 - We have a fairly new lease on a new - vehicle managed by Chrysler Financial. There appears to be no way to make a payment to Chrysler Financial without having to pay a - - fee. When we learned of the fee for making an electronic payment on the Chrysler website, we decided to add them as a payee on our banking bill pay instead. This way the payment goes straight from our bank to them and we do n't need to use the - - interface web page or services. A week or so after our payment was made, we received a bill from - - for a fee ... ..although we did n't even use their s... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 14, 2016 - I received multiple calls every day in the same day stating i have a payment due I advised the company that I do know that there is a payment and that they are not allowed to contact me multiple times a day ... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 8, 2016 - I leased a vehicle through - and Santander Consumer USA is the lessee As an - driver I the agreement is to make weekly payments with the proceeds from - trips that will be paid directly by - technologies. The method of payment agreed upon by Santander Consumer USA is to have the payments for the car deducted from my uber account every week. I missed a few payments and the car was repossed leaving no way to work or pay the money owed! ... |
Santander Consumer USA Holdings Inc Consumer Loan managing the loan or lease January 5, 2016 - I leased a - - in - - for my daughter from Chrysler Capital. Recently she was relocated by her employer and no longer needs the car. I have found a third party ready and willing to make the lease payments and use the car for the remaining 26 months of the lease. My lease with Chrysler Capital is very clear that they will permit a sublease unless they believe in good faith that the sublease will jeopardize their rights or increase their risk. Under the Sublease, I would continue to be Chrysler Capital 's lessee and hence, Chrysler Capital 's risk is unchanged and their rights are un... |