Review and analysis of over 65 Home Equity Loan Or Line Of Credit complaints against USAA Savings
USAA Savings consumers have reported over 65 official complaints related to Home equity loan or line of credit. Out of the 65 consumer complaints against USAA Savings, 26% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 94% were processed in a timely manner. 5% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 25% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
USAA Savings Mortgage application, originator, mortgage broker March 30, 2017 - In -/-/-, I was preparing for a job change from a mid paying job to a low paying job, which would reduce my salary to approximately $- per year, for first year pay ( - ). I was looking at a $- pay cut with a - mortgage payment on a $180000.00 patio home in Florida. In order to ensure that I would not default on my mortgage during the unknown time that I would be at low pay at a -, I applied for and was granted an $80000.00 line of credit based upon equity in my home with USAA Federal Savings Bank. During the application process I explained that I was taking a larg... |
USAA Savings Mortgage loan modification,collection,foreclosure December 8, 2016 - We were recently denied a settlement counter-offer on a HELOC lien held on our property address. Please know that if we had known about the lien, we would 've continued to pay on it for the past three years. Unfortunately, we were misinformed by a USAA employee in the Bankruptcy Department on - -, -. The reason why I reached out to USAA was in order to continue making our monthly HELOC payments. The reason they had ceased is due to our filing a Chapter - Bankruptcy earlier in the year. Once the Bankruptcy was discharged, I reached out to USAA to continue with payments. - advises... |
USAA Savings Mortgage loan modification,collection,foreclosure December 7, 2016 - In - - I was no longer able to pay for my mortgages on my vacant house in -, New Mexico. This house had two mortgages : the first with -, the second with USAA. I attempted a short sale on the house and was unable to sell it. I filed for a Deed In Lieu of Foreclosure, which - granted, provided I clear the lien with USAA. After negotiations, on - - - USAA issued a Settlement Agreement to me, stating that USAA would accept $14000.00 for full settlement of the loan, with me paying $8000.00 and - paying the remaining $6000.00. On - - - I paid to USAA $80... |
USAA Savings Mortgage credit decision / underwriting October 21, 2016 - I allege that USAA Bank uses unethical business tactics to trap consumers in high interest rate home equity loans ( HELOC ), particularly taking advantage of those consumers who have been negatively impacted by the US real estate crisis. I have attempted to work with USAA in good faith to resolve my specific issue but the company has not remedied the situation. The particulars of this matter are as follows : 1 ) I opened a HELOC with USAA -/-/- with a credit line of $75000.00. The HELOC product was a variable rate loan but had a hybrid feature which enabled consumers to " lock '' a port... |
USAA Savings Mortgage loan modification,collection,foreclosure July 19, 2016 - USAA Federal Savings Bank agreed to a settlement with - -, our primary lender in a letter dated -/-/- ( attached ) to do a DIL on our home. USAA agreed to accept a settlement from us in addition to a settlement offer from - - ; this letter from USAA had a suspense of -/-/-. We vacated the home on the agreed upon date of -/-/- and have not had access since as the locks were changed. On -/-/- we sent our check to USAA which was cashed by them on -/-/-. - - sent their check to USAA which was received by them on -/-/-, four ... |
USAA Savings Mortgage loan modification,collection,foreclosure June 16, 2016 - My former home is in the foreclosure process. The property has - liens against it - the - with - and the - with USAA. I am trying to complete a deed in lieu with -, but I ca n't until the lien with USAA is settled and released. In my negotiations with USAA, USAA is being slow and/or unresponsive. It is taking them - days to respond to my offers, increasing the likelihood that - will do a judicial foreclosure and USAA will end up with a lower settlement. ... |
USAA Savings Mortgage loan modification,collection,foreclosure May 20, 2016 - In - or - we contacted our second mortgage company requesting a modification with regard to our second mortgage with USAA Federal Savings Bank, the bank advise us that we did not need to request mortgage modification in order to maintain our lower interest rate due to the SCRA. We were to obtain a modification on our first mortgage with - - - mortgage. USAA Federal Saving Bank is telling us they are not offering any modification or refinancing regarding our secondary mortgage in order to lower higher current rate now of 8.5 %, after they told us we did not need to, and our rate ... |
USAA Savings Mortgage loan modification,collection,foreclosure May 4, 2016 - I have a home equity line of credit with USAA in the amount of -. I am current in my payments with the loan, but have been late in the past. Due to previous late payments, USAA froze the account, meaning I am unable to borrow more money. However, they report it as " closed '' to the credit agencies. Having - in revolving debt but not an offsetting amount of credit, creates a credit utilization ratio of - %. This significantly hurts my credit report and makes it impossible to get things like car loans or credit cards. The account is not " closed '' it is frozen. ... |
USAA Savings Mortgage loan modification,collection,foreclosure February 2, 2016 - I had a mortgage home equity line of credit with USAA Federal Savings Bank and in - the account was charged off. In -, they gave me a - for the charged off balance, which I filed with my taxes. They are still reporting the whole balance and it should have been - once the - was issued. It has affected all my financing since - due to this fact. ... |
USAA Savings Mortgage loan servicing, payments, escrow account November 30, 2015 - We missed a couple payments on our HELOC around -/-/-. We were attempting to short sale our home. We stabilized and began making full monthly payments around -/-/- but did not get the arrears caught up for 10 months but we made full monthly payment for the full monthly amount due. The company reported to the credit agencies that we missed - payments. They said they had the right to do that because the arrears where not current. They kept applying the new payments to the ones in arrears and reporting late payments for the current months we were paying. Do we have any protection fro... |
USAA Savings Mortgage loan servicing, payments, escrow account November 10, 2015 - USAA Federal Savings Bank fails to mail home equity loan bills in a timely manner, leaving customers with insufficient time to make payment. As printed, the bills provide 25 days before they are past due but the company consistently waits 6 days before postmarking the bills so consumers have just 25 days - 6 days delay - 3 days mailing time = 16 days from receipt of bill to have payment processed by USAA. Then the company shortens the time even farther, because unlike the rest of the USAA organization, USAA Federal Savings Bank refuses to join the online bill pay systems that most customers us... |
USAA Savings Mortgage loan modification,collection,foreclosure September 19, 2015 - I am requesting assistance with the removal of USAA lien on - - -, - , GA - and the ability to conduct new business with USAA . My USAA member number is -. The USAA HELO account # is - which issued a - ( Cancellation of Debt for $78000.00. This was filed as income. My name is - ( - ) - - - ; I have been a member of the - - - since - -, - and a member of USAA since my direct commission in - -, -. USAA 's current posture is aligning with the intentions of - -, which was to destroy my financial creditability and my military... |
USAA Savings Mortgage loan servicing, payments, escrow account May 6, 2015 - I tried to move my personal residence to my revocable trust. However, USAA does not allow that. Yet, they do prepare trusts and from what I learned, if the trust uses USAA as the trustee ; then it is possible ; but otherwise, it is not permitted. This seems unfair. I 'd further note that their website even recommends moving property to a trust - again, apparently if they are hired as the trustee only. From below, I clicked on making payments some loan servicing is listed under that section. ... |