USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Georgia

I am requesting assistance with the removal of USAA lien on - - -, - , GA - and the ability to conduct new business with USAA . My USAA member number is -. The USAA HELO account # is - which issued a - ( Cancellation of Debt for $78000.00. This was filed as income. My name is - ( - ) - - - ; I have been a member of the - - - since - -, - and a member of USAA since my direct commission in - -, -. USAA 's current posture is aligning with the intentions of - -, which was to destroy my financial creditability and my military career. I have a court order to purchase this home from my ex-husband - -. I rescued this home from foreclosure to save my credit and military security clearance. I am - - - -, - ( - ) and my loan was pre-approved by - - - -. The lien is preventing me from closing. I do not know how much longer they will wait for me to close this loan. I have resided in this home since -/-/-. USAA has not been


of Debt ) had been sent to me and I had filed it on my - taxes as instructed. USAA is refusing to remove the lien and immediately told me I needed to settle the debt. All attempts to gain a reasonable solution have failed and my closing is at risk. During divorce USAA refused to remove my name from account even though - - had taken sole responsibility for account. I have proof of tax filing. Most recently USAA faxed a hardship packet and instructed both - - and I to complete the document. When I contacted USAA two days later to request they re-fax the document ( - of the forms was not legible ), I was instructed to contact - at -. I reached - - and per her Manager, - - stated that my account # - had been closed since - - and re-directed me back to USAA. I do feel comfortable submitting the Hardship packet without legal representation at this juncture because the verbiage talks about a short sale. On their own documents it says debt cancellation and loan forgiveness. I do not understand why they are trying to get me to complete short sale documents or commit to a financial settlement as a hardship agreement on a debt that they already forgave. Why I moved back to - : USAA Realtor was misleading In - - ; I contacted USAA to place - - on the market for sale. I was referred to USAA 's - - -, who ultimately referred me to - - to accomplish a short sale. I provided - the background information and history. - had - potential pre-approved buyers, the first couple backed out, and then second couple was approved for USAA short sale purchase and was not able to close. Unfortunately, - had instructed - - to move based on the closing date and he had already signed a lease and started moving ( - - ) when - informed him that the couple was having problems qualifying for the mortgage. - - and I were amicable at this point and questioned how - or the couple got a closing date if they were not already pre-approved. At this point, we signed several extensions but the couple 's income could not qualify. - said she a cash buyer who was interested previously and wanted both of us to allow him an opportunity. We no longer had trust in -, so - - asked me to take over house at this point and agreed to sign it over. I have always bragged about the customer service at USAA but this matter has