USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Nevada

USAA Federal Savings Bank agreed to a settlement with - -, our primary lender in a letter dated -/-/- ( attached ) to do a DIL on our home. USAA agreed to accept a settlement from us in addition to a settlement offer from - - ; this letter from USAA had a suspense of -/-/-. We vacated the home on the agreed upon date of -/-/- and have not had access since as the locks were changed. On -/-/- we sent our check to USAA which was cashed by them on -/-/-. - - sent their check to USAA which was received by them on -/-/-, four days past the original suspense which has caused some confusion. NOTE : USAA cashed the check from - in addition to our check. Our lawyer representing us has contacted USAA almost weekly since -/-/- and has been told the loan release is being worked and they will get back to us within 48 hours. It is now almost four months since USAA has been paid but they have still not sent a release to - so we can completed this DIL.