Review and analysis of over 108 Conventional Adjustable Mortgage (Arm) complaints against PHH Mortgage
PHH Mortgage consumers have reported over 108 official complaints related to Conventional adjustable mortgage (ARM). Out of the 108 consumer complaints against PHH Mortgage, 23% were disputed by the consumer (i.e. the consumer was not happy with how PHH Mortgage responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against PHH Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 24% resulted in non-monetary compensation.
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PHH Mortgage Mortgage application, originator, mortgage broker February 23, 2017 - I am filing a Complaint against PHH Mortgage Corporation for the way they handled my request to refinance my mortgage. The lack of expedient handling of the whole process can be best demonstrated through the use of a time line which will reflect numerous delays. *TimeLine will be attached as a supporting document. On analyzing the TimeLine you will see that just looking in multi-day gaps of no action there were 105 days of delays on the part of PHH. This as part of a process that most mortgage companies will require 45 - 60 days tops to close or deny a loan, PHH took 204 days ( still could n... |
PHH Mortgage Mortgage application, originator, mortgage broker January 19, 2017 - back on - - i applied for refinance with PHH Mortgage witch i have a loan with them at - percent i was qualified for - percent loan # - after about 3 months i wast told that there is lien on the property since - regarding a child support issue i called them and i spook to the title company ( - - - ) and i email copy of the close case letter from the child support to both - and - - - - told me i should not contact her nor the child support HPP should contact the child support and verify the issue all they need is to send a form to the child support. i a... |
PHH Mortgage Mortgage loan servicing, payments, escrow account January 4, 2017 - I have my payment on auto pay. I have at times encounter that the change in payment does n't go thru. ( 3x ) I have always paid. Now at first it did n't register. But now that it has happened again I think this practice is very shady and unethical. My auto payment goes thru but since the sum has changed PHH Mortgage Co. does not apply the payment to the current month. It claim it goes to principal and therefore causes my account to go delinquent. On top of this they - a late fee. So you can imagine my surprise when I received a bill more than double what I am used to paying. To top it off..... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 21, 2016 - The problem has been solved and we need no additional resolution. We want the issued documented in order to assist others who are experiencing difficulty with PHH and to help bring change to a company that does not demonstrate adequate customer service. We appreciate this opportunity to share our story. In general, we received abysmal customer service from PHH. PHH 's continual errors forced us to see that it would be in our best interest to stop escrowing tax & insurance with them and to be responsible for our taxes and insurance ourselves. At - point, I feared retaliation from them for r... |
PHH Mortgage Mortgage loan servicing, payments, escrow account November 30, 2015 - On - -, 2015, I set up a direct debit with PHH Mortgage to have my monthly mortgage be paid on the - of the month, every month. I attached a copy of the confirmation email i received. I also attached copies of how my mortgage is showing in their system ... that is is set up for direct debit. I found out that because I am in Chapter - bankruptcy, the payments were not debited from my account. I was not aware of this. I first realized when I received a letter from my bankruptcy lawyer stating that they ( PHH ) are pursuing a consent order to have my home removed from bankruptcy prot... |
PHH Mortgage Mortgage loan modification,collection,foreclosure November 30, 2015 - I attempted to obtain a HARP Loan Modification from Merrill Lynch Mort -.. In - 2015, I submitted an application to -, ( - ) an approved U.S. Department of Housing and Urban Development Counseling Center located in - Florida for assistance in obtaining a Loan Modification from Merrill Lynch MortgageThis was my second attempt for a Loan Modification under the Making Home Affordable Program. The first time was in -/-/- through - - And - - -, ( - ) located in - - -, Florida. In both instances the Merrill Lynch Mortgage Company would not communicate... |
PHH Mortgage Mortgage loan modification,collection,foreclosure November 5, 2015 - I have had PHH mortgage since -/-/- I have always made my payments on time and on and around -/-/- I reached out to PHH to request a Loan Modification due to the fact that I had lost my business and was in a bad auto accident which did n't allow me to work as much as I used to in my younger days. The agent stated they could not help me because I was current and owned another property with them, the agent recommended for me to fall behind on - homes so I can be reviewed for a loan modification. My other home - was foreclosed on by PHH mortgage on -/-/-. The home was... |
PHH Mortgage Mortgage loan servicing, payments, escrow account October 20, 2015 - PHH Mortgage aka - - - - - - , - -, NJ - has been totally misleading, lying & derelict in their duties. I paid off my mortgage on - -, 2015 & to date ( 4 months later ) I have not received my paid in full documents. I have sent 2 letters & spoke with representatives on 4 different occasions without any action, callbacks, or results. They all just lied & said they would take care of it. Just awful ... |
PHH Mortgage Mortgage loan modification,collection,foreclosure September 6, 2015 - In -/-/- - - - send me a letter stating they will be the new owners of my loan instead of - -. The servicer of the loan is PHH Mortgage Services. This is to inform you that PHH Mortgage services with other mortgages companies listed below are trying to foreclose o my house. Sale date is set for -/-/-. In the attachments you will see the monthly statement I receive has your name on it not all those other banks listed below. I 'm requesting you to supply me the following documents please : California Homeowners Bill of Rights, Mortgage in General-California Civil Code : ... |
PHH Mortgage Mortgage loan modification,collection,foreclosure September 6, 2015 - From : - - - - - -, CA -Phone : ( - ) -Email : -- - - - - Loan Number : -To : - - Executive Response TeamRegarding : Illegal Tactic of Foreclosure- -/-/- - - - send me a letter stating they will be the new owners of my loan instead -. The servicer of the loan is PHH Mortgage -. As you can see in the Notice of Trustee 's Sale -/-/-, -/-/-, - - - does not exist only your name. This is to inform you that PHH Mortgage services with other mortgages companies listed below are trying to foreclose o my ... |
PHH Mortgage Mortgage loan modification,collection,foreclosure June 19, 2015 - I received a - from PHH Mortgage Corporate for a charged-off mortgage. The - is inaccurate. Specifially, box # - ( identifiable event code ) is incorrect. Box - current lists - or Policy to Discontinue Collection '' as the event code. However, this loan was part of my bankruptcy that was filed in -/-/- and the home was later foreclosed on. Accordingly, the code should be reported as A-Bankrupcy. '' The reporting is incorrect and I was unable to correct this by speaking with the customer service represenative, the issue was not able to be resolved. Further, there was a rec... |
PHH Mortgage Mortgage loan modification,collection,foreclosure May 26, 2015 - I have applied for modification for my home several time in last 1 year. My leader had largely ignored my request. This time ( after sitting on my application for 2 months ) they finally responded to my request by asking me for some more paperwork. Which i provided to them on time and they acknowledged that they received it. Then, to my surprise they posted a notice of sale on my door. I called and remained them that they are in violation of the California Homeowners bill of right which clearly states that lenders are not allowed to double track foreclosure and a review for a modification. The... |