PHH Mortgage Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

PHH Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

I have had PHH mortgage since -/-/- I have always made my payments on time and on and around -/-/- I reached out to PHH to request a Loan Modification due to the fact that I had lost my business and was in a bad auto accident which did n't allow me to work as much as I used to in my younger days. The agent stated they could not help me because I was current and owned another property with them, the agent recommended for me to fall behind on - homes so I can be reviewed for a loan modification. My other home - was foreclosed on by PHH mortgage on -/-/-. The home was up for sale and this information was communicated with PHH and they agreed to stop the date but they still foreclosed on the home. Now they are trying to foreclose on my primary residence were me and my wife reside. We applied for a loan modification several times and agree they have all documents then in 2-3 weeks they request the same information from us. We feel they will foreclose on our last home me and my wife owned If we do not get help now. Our foreclosure is scheduled for -/-/- @ -. I feel since I was under review for loan modification PHH mortgage is in violation of the California Home owners Bill of Right law which is set to protect us from issues such as this.

PHH Mortgage customer in California
Nov 05, 2015

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

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