PHH Mortgage Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

PHH Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Texas

I received a - from PHH Mortgage Corporate for a charged-off mortgage. The - is inaccurate. Specifially, box # - ( identifiable event code ) is incorrect. Box - current lists - or Policy to Discontinue Collection '' as the event code. However, this loan was part of my bankruptcy that was filed in -/-/- and the home was later foreclosed on. Accordingly, the code should be reported as A-Bankrupcy. '' The reporting is incorrect and I was unable to correct this by speaking with the customer service represenative, the issue was not able to be resolved. Further, there was a recovery of part of the debt due to the foreclosure sale in -/-/-. Accordingly, the amount of chargeoff is less than the amount shown since much of the balance was recooperated with the foreclosure sale.

PHH Mortgage customer in Texas
Jun 19, 2015

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PHH MortgageComplaint HistoryComplaints1/20123/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20153/20165/20167/201610/20163/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PHH MortgageLoan modification,collection,foreclosure1.4%60.5%0.9%29.2%0.3%5.0%2.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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