PHH Mortgage Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

PHH Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Texas

I received a - from PHH Mortgage Corporate for a charged-off mortgage. The - is inaccurate. Specifially, box # - ( identifiable event code ) is incorrect. Box - current lists - or Policy to Discontinue Collection '' as the event code. However, this loan was part of my bankruptcy that was filed in -/-/- and the home was later foreclosed on. Accordingly, the code should be reported as A-Bankrupcy. '' The reporting is incorrect and I was unable to correct this by speaking with the customer service represenative, the issue was not able to be resolved. Further, there was a recovery of part of the debt due to the foreclosure sale in -/-/-. Accordingly, the amount of chargeoff is less than the amount shown since much of the balance was recooperated with the foreclosure sale.

PHH Mortgage customer in Texas
Jun 19, 2015

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

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