Review and analysis of over 13 Conventional Fixed Mortgage complaints against Gateway Mortgage Group, LLC
Gateway Mortgage Group, LLC consumers have reported over 13 official complaints related to Conventional fixed mortgage. Out of the 13 consumer complaints against Gateway Mortgage Group, LLC, 0% were disputed by the consumer (i.e. the consumer was not happy with how Gateway Mortgage Group, LLC responded to their complaint) and 100% were processed in a timely manner. 23% of consumer complaints against Gateway Mortgage Group, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 15% resulted in non-monetary compensation.
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Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account March 21, 2017 - We gave our mortgage company our house as part of a legal settlement. However, they have not closed the mortgage with the credit bureaus and have called and sent letters threatening to forclose.... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account March 16, 2017 - My payment went up due to my tax bill increasing. That is fine and I am willing to pay what I owe. Gateway additionally raised my payment by $96.00 due to " shortage '' which is actually not a shortage but a reserve cushion. Although RESPA allows the mortgage company to collect a cushion, it is not a requirement per FHA, - or - so it is up to the mortgage company. I can not afford to give Gateway an additional ~ $1200.00 this year just to sit in the escrow account and never be put to use. I emailed them and asked them to waive the requirement and they never responded. I left this " s... |
Gateway Mortgage Group, LLC Mortgage settlement process and costs January 31, 2017 - We are part of the devastation that hit Louisiana in the flood of -/-/2016. Our house received 56 inches of water. We have requested a second draw from Gateway Mortgage Group and they had and inspector come out and saiy that we are at 1 % repair. Gateway says they can not release anymore money until we are at 50 % complete. The money they sent us, $25000.00, was used to buy materials : demo supplies and tools, windows, insulation, electrical materials, sheet rock and finishing supplies, primer and paint, flooring, and hire contractors to complete repairs on plumbing, electrical, insulation... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account December 22, 2016 - On -/-/2016 Gateway Mortgage sent an escrow disbursement to my homeowners insurance company. On -/-/2016 thee check was returned by the bank which meant my homeowners insurance was n't paid. I got a notice from the insurance company about this which said the payment was due on -/-/2016 and they never received a payment. I got in touch with the mortgage rep who emailed the escrow dept and I guess they sent another check by regular mail which means the insurance had not gotten it on -/-/2016. Nobody ever offered any kind of explanation for what happened. If my insurance agent had not cal... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account May 19, 2016 - On - -, 2015, I emailed -- a copy of a delinquent notice I received for my - bond. The payment was due - -. After receiving no response, I called and spoke with your customer service agent - - on - -. He was very helpful and asked me to resend the delinquent notice directly to him. Several days later I received a voicemail message on my home phone from another Gateway employee that they had corrected the problem and payment had been made. On - -, I received via Certified Mail a notice showing that the original amount due had been paid, but the late ... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account May 20, 2015 - I received a statement showing that I was almost $1100.00 short in my escrow account due to the fact that my mortgage lender switched ownership and did not include an RHS fee in my anticipated activity for the -/-/- year. Also, I do not have paperwork showing in closing that I agreed to pay this fee. I have attempted to contact my lender and spoken with a customer service representative. They are only agreeing to allow me to pay the shortage back over a 24 month period instead of 12 months. As I told the representative, this was their fault and based on my paperwork, I never agreed to p... |