Gateway Mortgage Group, LLC consumers have reported over 36 official complaints. Out of the 36 consumer complaints against Gateway Mortgage Group, LLC, 11% were disputed by the consumer (i.e. the consumer was not happy with how Gateway Mortgage Group, LLC responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Gateway Mortgage Group, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 27 | 11% |
| Settlement process and costs | 4 | 0% |
| Loan modification,collection,foreclosure | 3 | 0% |
| Application, originator, mortgage broker | 2 | 50% |
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Stop CallsGateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account March 23, 2017 - I am currently in an active chapter - bankruptcy and I want to voluntarily reaffirm my debt with Gateway mortgage. I have filed pro se. I am able to file the document myself with no charge. Gateway states that if they send it to counsel that they will charge my account. For me to be able to file I have to have the original signatures which the bankruptcy manager at gateway - is refusing to send it to me. Stating that he does n't trust me and that he will not send it to me because I could change something. I am a bankruptcy lead for a mortgage company and I know that I can not legally cha... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account March 21, 2017 - We gave our mortgage company our house as part of a legal settlement. However, they have not closed the mortgage with the credit bureaus and have called and sent letters threatening to forclose.... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account March 16, 2017 - My payment went up due to my tax bill increasing. That is fine and I am willing to pay what I owe. Gateway additionally raised my payment by $96.00 due to " shortage '' which is actually not a shortage but a reserve cushion. Although RESPA allows the mortgage company to collect a cushion, it is not a requirement per FHA, - or - so it is up to the mortgage company. I can not afford to give Gateway an additional ~ $1200.00 this year just to sit in the escrow account and never be put to use. I emailed them and asked them to waive the requirement and they never responded. I left this " s... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account March 15, 2017 - For the past six years, I have had a mortgage with Gateway Mortgage Group, Loan # -. During my time with them, I have had several negative incidents occur which finally led to my decision to refinance with another company in order to drop them as my mortgage carrier. The refinance was completed this past - and the loan with Gateway was paid off on -/-/2017. Among the incidents that led to this decision was their general lack of customer service especially when I asked them if there were any options available to help me get my monthly payments back on track due to a change in my emplo... |
Gateway Mortgage Group, LLC Mortgage settlement process and costs January 31, 2017 - We are part of the devastation that hit Louisiana in the flood of -/-/2016. Our house received 56 inches of water. We have requested a second draw from Gateway Mortgage Group and they had and inspector come out and saiy that we are at 1 % repair. Gateway says they can not release anymore money until we are at 50 % complete. The money they sent us, $25000.00, was used to buy materials : demo supplies and tools, windows, insulation, electrical materials, sheet rock and finishing supplies, primer and paint, flooring, and hire contractors to complete repairs on plumbing, electrical, insulation... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account January 12, 2017 - I financed my new home through Gateway Mortgage group. Everything has been okay the first few years until just recently. Back in - I received a check from my old homeowner 's insurance company ( - ) for the amount of $2600.00. This was odd to me so called -. They stated it seemed that they had been overpaid for the insurance from my escrow account, and were returning the amount to me as I had switched to a new company through my work. They stated there was no balance for me and that the money was for me. Still skeptical I called my new insurance company to see if it was needed to co... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account December 22, 2016 - On -/-/2016 Gateway Mortgage sent an escrow disbursement to my homeowners insurance company. On -/-/2016 thee check was returned by the bank which meant my homeowners insurance was n't paid. I got a notice from the insurance company about this which said the payment was due on -/-/2016 and they never received a payment. I got in touch with the mortgage rep who emailed the escrow dept and I guess they sent another check by regular mail which means the insurance had not gotten it on -/-/2016. Nobody ever offered any kind of explanation for what happened. If my insurance agent had not cal... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account September 24, 2016 - I found fraud in the so called loan process i.e. servicing, and originating the credit. Notice was enacted of the violations on commercial law and common law. The mortgage servicer 's fraudulent activity has voided the contract and nullified the contractual obligation of the payee. I revoked the power of attorney and instructed the company to forward the chattel papers to the updated trustee. They refused to comply with my demand. Now, they are processing an illegal foreclosure of my personal property, which is not lawful because they sold their security interest when they transferred/ assigne... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account May 19, 2016 - On - -, 2015, I emailed -- a copy of a delinquent notice I received for my - bond. The payment was due - -. After receiving no response, I called and spoke with your customer service agent - - on - -. He was very helpful and asked me to resend the delinquent notice directly to him. Several days later I received a voicemail message on my home phone from another Gateway employee that they had corrected the problem and payment had been made. On - -, I received via Certified Mail a notice showing that the original amount due had been paid, but the late ... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account March 9, 2016 - Just over two years ago our homeowner 's insurance premium was set to increase to almost double what we were paying due to wide spread weather in our area. We received the proposal of rate increase in the mail and began immediately searching for a new insurance company. We found a new insurance company and added them on to the escrow through our mortgage company. The mortgage company used our escrow account to pay the premium to the previous insurance company with the excessively high rate. We cancelled our policy with the old insurance company and the mortgage company told us that we should r... |
Gateway Mortgage Group, LLC Mortgage loan servicing, payments, escrow account May 20, 2015 - I received a statement showing that I was almost $1100.00 short in my escrow account due to the fact that my mortgage lender switched ownership and did not include an RHS fee in my anticipated activity for the -/-/- year. Also, I do not have paperwork showing in closing that I agreed to pay this fee. I have attempted to contact my lender and spoken with a customer service representative. They are only agreeing to allow me to pay the shortage back over a 24 month period instead of 12 months. As I told the representative, this was their fault and based on my paperwork, I never agreed to p... |