Gateway Mortgage Group, LLC Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Gateway Mortgage Group, LLC Mortgage department,

Conventional fixed mortgage Settlement process and costs Louisiana

We are part of the devastation that hit Louisiana in the flood of -/-/2016. Our house received 56 inches of water. We have requested a second draw from Gateway Mortgage Group and they had and inspector come out and saiy that we are at 1 % repair. Gateway says they can not release anymore money until we are at 50 % complete. The money they sent us, $25000.00, was used to buy materials : demo supplies and tools, windows, insulation, electrical materials, sheet rock and finishing supplies, primer and paint, flooring, and hire contractors to complete repairs on plumbing, electrical, insulation, sheetrock, painters, window hangers. Luckily I am able to do flooring and a few other repairs to save money. I have exhausted all of my financial resources trying to recover the loss of 5 vehicles, and over 50,000 dollars of household contents where we only received - for that. My wife and - teenage children have lived in one room and a shell of a house for 4 months. We are now fighting to repair our home with 30 % of the repair money and not able to get the anymore until we are at 50 % complete. Do the math : We are in financial ruin. I can not even go and buy groceries this week. Help us please.The phone number I have for Gateway Mortgage Group is -. Thank you.

Gateway Mortgage Group, LLC customer in Louisiana
Jan 31, 2017

* Source: CFPB Complaint Database

Gateway Mortgage Group, LLC response to complaint:
Closed with non-monetary relief

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