Gateway Mortgage Group, LLC Mortgage Complaint

Gateway Mortgage Group, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account South Carolina

On -/-/2016 Gateway Mortgage sent an escrow disbursement to my homeowners insurance company. On -/-/2016 thee check was returned by the bank which meant my homeowners insurance was n't paid. I got a notice from the insurance company about this which said the payment was due on -/-/2016 and they never received a payment. I got in touch with the mortgage rep who emailed the escrow dept and I guess they sent another check by regular mail which means the insurance had not gotten it on -/-/2016. Nobody ever offered any kind of explanation for what happened. If my insurance agent had not called them we would have never know they even mailed another check late. I had more than enough money in my account to cover the check. I think they owe me some answers for this, for which they refuse to give. They wo n't even say I 'm sorry. If you call and ask for a supervisor they will just tell you they are all in meeting.