Gateway Mortgage Group, LLC Mortgage Complaint

Gateway Mortgage Group, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Nevada

On - -, 2015, I emailed -- a copy of a delinquent notice I received for my - bond. The payment was due - -. After receiving no response, I called and spoke with your customer service agent - - on - -. He was very helpful and asked me to resend the delinquent notice directly to him. Several days later I received a voicemail message on my home phone from another Gateway employee that they had corrected the problem and payment had been made. On - -, I received via Certified Mail a notice showing that the original amount due had been paid, but the late charges were not. This was sent via email to -- on - -. Another follow-up email was sent - - after I had not received a reply. On - -, I received a second certified letter, so I called Gateway again. I can not remember the name of the representative I spoke with that day. Rather than just trying to get payment made I asked for an explanation why your company has such a hard time with


Through indirect channels, I learned my home was being prepared for auction to pay the outstanding balance. The - bond website still shows - has not made payment at - Since I have a vested interest in maintaining my home, and Gateway 's staff appears to be functionally incompetent, I paid the outstanding fees via personal check on - -. Because all late fees incurred were caused by the failure of Gateway, I demand immediate reimbursement for the $290.00 I paid to satisfy the outstand amount due as set forth in 12 CFR 1024.34 of the RESPA. I also request Gateway make any necessary changes to ensure all future escrow payments are made in timely manner.