Review and analysis of over 31 Other Bank Product/Service complaints against Empowerment Ventures, LLC
Empowerment Ventures, LLC consumers have reported over 31 official complaints related to Other bank product/service. Out of the 31 consumer complaints against Empowerment Ventures, LLC, 0% were disputed by the consumer (i.e. the consumer was not happy with how Empowerment Ventures, LLC responded to their complaint) and 97% were processed in a timely manner. 0% of consumer complaints against Empowerment Ventures, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Empowerment Ventures, LLC Bank account or service using a debit or atm card July 20, 2016 - My wallet was stolen and my Rushcard was used with my pin. I filed a dispute and was told because my pin was used, there was nothing they could do, they closed my case, and then told me to do a rebuttal and get the case reopened then they will investigate. I got a new card from them but I feel they should have investigated when I reported that my card was stolen.... |
Empowerment Ventures, LLC Bank account or service using a debit or atm card January 23, 2016 - I made transaction on my Rushcard that resulted in lost funds and interactions with very rude customer service agents and a rude dispute department. I made several transactions that are not showing up in my account. They are telling me that these transactions were never made against my account - Pending - - - - $67.00 Transaction ID : - Pending - - - - $67.00 Transaction ID : - My bank statement does not show these transactions but they were made to the company identified in the information about the transactions. I want to have a repair of my bank statement done a... |
Empowerment Ventures, LLC Bank account or service account opening, closing, or management November 23, 2015 - I have been a member with Rushcard for about two years now and up until recently I have been 110 % satisfied. I misplaced my card prompting me to contact Rushcard to request a new one. Rushcard was kind enough to expedite my new card and I received it two days later. The problem that I have been having is that I can not get my new card activated. I received the card on -/-/15, I contacted the activation hotline where it asked me for the last - of my social then to enter my - digit card number and it automatically transfers me to a rep. I thought that was weird so I hung up before I... |
Empowerment Ventures, LLC Bank account or service account opening, closing, or management October 29, 2015 - I have had an account with Rush Card for six years now. Two days ago I misplaced my card and had to report it Rush Card and request a new card. Well let me tell about the last - hours on the phone and not being able to contact Customer Service to do what THEY require. Without my card I can not pay rent buy food and pay my bills that are due now. I have already discontinued my direct deposits and changed banks. This whole deal with Rush Card is a bunch of - and needs to be dealt with one the Federal Level. ... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 28, 2015 - Rush card has completely been so disrespectful with their most recent system set back. Let alone i have transfered money from one account to the next and the funds are nowhere to be found. I 've been hung up on numerous of times and on hold now for over an half hour. My car payments and insurance has been paid late and rush card has no compassion of the matter and all I want to know is where is my money. I will be closing accounts associated with Rush Card due to the lack of services and the set backs on paying bills. I never want experienced this again I was an loyal customer since 2011 but I... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 27, 2015 - On -/-/15 was expecting a direct deposit from my employer to be on my rushcard. I logged onto my online account and checked my transactions and I could see where my deposit was made from my employer but my balance was still at $25.00 ( from what I saved from my payroll last week ). I had been calling rushcard nonstop since -/-/15. I was finally able to get in touch with someone @ rushcard and when I told her what was going on with my account she said that my account was - $870.00. When I asked her how can my account be in the negative when I get a payroll deposit from my employ... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 26, 2015 - On - - 2015 I cash a check with the company - at - pm and it was suppose to load on my rushcard within - mins I paid the - $ fee in which at this rush card had sent Msg via text and email that they were " up grading " their system from - til - on -/-/2015 and - - was a holiday ... - did process the check and the money never made it to my card on the amount of - $ til this day there is no record of that check going to rush card and now my money is missing as - - th 2015 and no one has did anything to find nor return my money back to me there is nothin... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 26, 2015 - Company : - - rush cards. - of customers of prepaid debit cards backed by hip-hop mogul - - remain without access to their money more than a week after technical problems first began plaguing the cards. This has been going on for years. Back in 2012 it was income tax time, payday, and bonus check time for us. They withheld our money and froze our account. We lost access to funds. Rush Cards Stating that we had too much income coming in all at once. It was unfrozen a week or so later. ... |
Empowerment Ventures, LLC Bank account or service making/receiving payments, sending money October 25, 2015 - I have the Rushcard and been locked out of my account, been hit with late fees on numerous bills, no food, no access to my money since - -. My rent is due this week and have no access to my money .... ... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 24, 2015 - I been a customer of rush card since 2009 I never had a problem until now I - - to my account now - weeks later my account balance is - I call every other day and they take my information and say they will call me back but no call ... |
Empowerment Ventures, LLC Bank account or service using a debit or atm card October 24, 2015 - I lost my card two days ago, there was $940.00 on it. I tried to call right away to have a replacement mailed and to have that card blocked but I kept getting hung up on or I 'd get through and wait, and after - minutes of waiting, I 'd still get hung up on. What if someone would 've found my card? I would 've been screwed because I was n't able to get a hold of someone right away. I trusted these people with my money and what 's worse is that I get outsourced to people in the - or -. I finally got a hold of someone just now after - minutes of waiting. This is unprofessional and ... |
Empowerment Ventures, LLC Bank account or service using a debit or atm card October 24, 2015 - Well first off i have a rushcard. I understand they r having ptoblems but when i cant get to my money its a big problem. I noticed that my card that had got stollen months ago was the card on file. And thats where my direct doposit went. Then today i checked it and - is missing. every time i call someone is hanging up on me or acting like its not an issue and its not for them but a big one for me. I have bills and now i have late fees on bills.i also have a fine i have to pay and a child to take care of. I dont have gas and i dont have family to borrow from. Its just sad because i am stress... |
Empowerment Ventures, LLC Bank account or service using a debit or atm card October 23, 2015 - I have not been able to pay any bills or pull any money from the ATMSince - -, I had a bill pay deducted from my account on - - which has not been received by my credit card company, If consumers are receiving late fees, possibly a missed payment on their credit report that could be devastating to someone like me who has great credit. Its been 12 days since I had access to my cash. ... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 23, 2015 - On - -, 2015 - RushCard notified me and other members to remove any funds from our accounts on Monday. Being as though I had no money in the account I disregarded the matter. My job would n't have posted my - - until the Following Friday, so in my mind there was no need for me to worry. - -, 2015 - RushCard posted my pending deposit to my account in the amount of $1200.00, but I was unable to access my funds because the card the money posted to was stolen. I tried to transfer my funds to another account, but system error messages on both the RushCard mobile app and websit... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 23, 2015 - I have been able to access my exact amount of money from Rushcard. I would like to have access to my account ... |
Empowerment Ventures, LLC Bank account or service using a debit or atm card October 23, 2015 - Rush card have cause my bills to be turned off it 's showing I have no money when I do they wo n't talk to u put u on hold for hours -. ... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 22, 2015 - I put money on my Rush Card, went to use it and it was a no go. Went on line to check my account and the webpage showed a - balance. Tried to call their customer service and got some long winded gobbley gook about contacting them and the problem was being worked on, and on they went. Now they say that I have no money on their, which tells me that the problem STILL is n't fixed!!! This is totally unacceptable. I have had to borrow to pay utilities and explain to my landlord about my rent. I feel like such an - for trusting this card. NEVER AGAIN!! It is now - -, 2015 and STILL no fi... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 22, 2015 - I have been using rush card for almost 5 years happily until - -. At that time a software glitch became a nightmare. On a trip to - - for a work conference I was embarrassed when my card declined a transaction that I should have been able to afford easily, from there I suffered the continued embarrassment of having to rely on my co workers to finance my expenses including a ride home to the air port. Till this date I still do not have access to my funds. I have been reduced to borrowing money from friends and family to pay for basic expenses. Numerous calls and emails to this organ... |
Empowerment Ventures, LLC Bank account or service using a debit or atm card October 21, 2015 - My RushCard Acct. notified people that they were makingchanges to their System- Which has been harder to understandMy Prepaid Visa Rushcard- has notified Account holders thatthey were making changes to their Online System. It has madeeverything much more difficult to understand and access theAccount- AND I can not figure out what happened to a pendingCharge that was not added back in- after being deducted out? PLUS- MY CHECK HAS NOT BEEN DEPOSITED YET INTOMY ACCOUNT? WHICH IS DUE TO BE IN MY ACCOUNT? IT IS USUALLY IN THERE BY NOW, AND I AM WONDERINGWHAT HAS HAPPENED AND WHEN IT WILL BE IN TH... |
Empowerment Ventures, LLC Bank account or service using a debit or atm card October 21, 2015 - My complaint is with Rush Card from - - on -/-/- I received an email telling me about a maintenance cleaning that they were going to be doing and that it would only last for four hours the next day I thought it was fine and that I would be able to pay my bills ( pay-cellphone bill, gas in the my car, buy food for my kids, get costumes, buy personal things for my self ) but everywhere I went they told me that my card was declined. and I 'm still struggling today because of it. ... |
Empowerment Ventures, LLC Bank account or service account opening, closing, or management October 21, 2015 - I am a rush card customer and I called to replace a card. The first time I am replacing a card. I was charged a fee when I was told I was n't going to be. so I called to dispute the - $ fee I was told 1-2 business days it would be removed it has been a week it is still there. This is after I had to argue with a lady to tell her that I have never replaced a card before because she kept telling me I did, when the previous person had confirmed with me that I had not and it would be sent free of charge. I also needed to dispute a charge that was charged twice and they sent me the dispute paper ... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 21, 2015 - Rush Card did routine maintenance to a new server on - -, 2015. It has since then not deposited people 's money into their accounts. Mine included. My husband and I are awaiting our paychecks via our direct deposit to our Rush Cards. Customer service numbers hang up on you, the website is now down ( again ) and NO ONE is calling back or reassuring that our money is safe and will be to us as soon as possible. ... |
Empowerment Ventures, LLC Bank account or service using a debit or atm card October 20, 2015 - It was about - prepaid debit card .I was so frustrated and - off at the same time. It has been since - wk and - day. - - who owns - debit card informed us that computer system glitch and transition failure and apologized for messed up upgrade system. Where is my $500.00 that suppose to deposit into my - card fund last Friday? I found out that my money is gone. I supppose to moved out another - - security deposit $250.00, storage, and -. No money at all at my debit card. You can find on website of - - and will tell you what happened. There are - cus... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 20, 2015 - I have a Rushcard and my pay is deposited twice per month there has been an issue with customers of Rush including my self with having access to our money for more than a week some longer. My most recent issue is that my balance is not correct. Rushcard is saying that a gas merchant is holding - for - gas transactions - for - the other for -. I have use this place - of times now all of a sudden they are holding - of my money for - worth of gas, my balance with Rush changed 5 times in one day and on the day i got my deposit into my debit card less than half my pay was in... |
Empowerment Ventures, LLC Bank account or service making/receiving payments, sending money October 19, 2015 - I have a pre-paid Visa debit card through Rushcard which uses -. Myself, along with - others have not had access to their funds for almost a week now due to a " technology glitch ''. My payday came and went and although my direct deposit is showing in my account online they will not give us access to it. The card gets declined or says invalid. They have given us no solution or time frame as to when it will be fixed. Their customer service # hangs up on you now. I believe they stole our money. My cell phone was turned off, I had to borrow money for food, people can not buy their medicatio... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 18, 2015 - Regarding the Rush Card. I 've called several of the customer service and corporate numbers since Tuesday. I 've been told several different stories. I 'm a single mom and my only source of income is deposited on this rush card. I lost my card back on - -. I called and reported it had been used. I made a dispute that same day and I have heard nothing of that dispute. I received a new card in - - and tried to activate it and that 's when my problems began. I received several texts about my balance. It went up and down. Now it 's at - and my new card is being declined and not reco... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 18, 2015 - Rush card has not released my direct deposit. I am unable to withdraw any funds from my account. ... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 14, 2015 - My name is - - and my employer posted our direct deposit on Friday, in which with rushcard I usually get my deposit on Monday night 's at -. My deposit has n't posted, ca n't get through by phone, website not working and no way of contacting anyone about my money. I 'm bout to lose my car. My employer ca n't cut no checks until deposit is returned, my car will be gone by then. The only information is on - on rushcard page, there are so many - angry customers posting about not receiving their direct deposit since last week. ... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 13, 2015 - 2 weeks ago Rushcard informed its customers that they will be having a maintenance update on - - from - to -, OK they informed us to withdraw any money from our accounts that we would need in that time frame by - ( - ) because during that time we would not be able to withdraw, transfer or deposit and funds to the accounts. OK here 's the problem it 's exactly - on - - and Rushcard is still so called updating, I had $410.00 in my account before this but now it has magically disappeared, I 've emailed them, called them and pm message them several times since yesterda... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 13, 2015 - They had scheduled maintenance on -/-/2015 from -, however, the provided time slot was extended to -. - came, and nothing changed. I received an email at - stating we can utilize the card now, but still can not use the mobile or online services. That was not correct. It is now -/-/2015 - and I have access to nothing! I was supposed to receive my direct deposit today, now I 'm not even sure if I 'll receive it at all, if that is the case, I would be delayed by almost 2 weeks. ... |
Empowerment Ventures, LLC Bank account or service deposits and withdrawals October 13, 2015 - Rushcard stated they would be doing a system update that would end at - Mon. - -. They have yet to finish the update and users are shut out of their accounts, funds are missing, deposits have disappeared and no one is answering the customer service lines and if you are able to get thru after a - hour hold time you are hung up on. Something must be done so that this will never happen again. People are in need of their money ... |