Review and analysis of over 125 Other Bank Product/Service complaints against BB&T Financial
BB&T Financial consumers have reported over 125 official complaints related to Other bank product/service. Out of the 125 consumer complaints against BB&T Financial, 26% were disputed by the consumer (i.e. the consumer was not happy with how BB&T Financial responded to their complaint) and 99% were processed in a timely manner. 1% of consumer complaints against BB&T Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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BB&T Financial Bank account or service making/receiving payments, sending money April 11, 2017 - Today I attempted to pay off a loan with BB & T on their website ( $8200.00 ). Though that amount was a payment option, it would not let me pay that amount. I received a message that for payments greater than $1000.00 I would have to call, which I did. After several frustrating minutes wading through a voice prompt system, I was finally prompted to enter my payment information. After entering the information, I was notified that I was being transferred to a human being. After remaining on hold for several minutes I was told that I could only pay $5000.00 over the phone, at which time I a... |
BB&T Financial Bank account or service using a debit or atm card March 19, 2017 - My credit report is being negatively affected by BB & T as a result of extremely poor account management and customer service following a disputed transaction. This experience has also been met with poor treatment ( in person ) by a BB & T Vice President who treated me in a rude and very unfair manner at first introduction. Without receiving any notification or account statements over a long period of time between the date of discrepancy through present I was finally contacted by a collections team at BBT about a past due amount slightly over $30.00. Upon that first contact the collections t... |
BB&T Financial Bank account or service account opening, closing, or management February 21, 2017 - We have - Business accounts with BB & T and for the most part all has gone well for about 13 years. Two days ago we were hit with what the Police called -. It was a -. My first call after the police was to BB & T. The fraud people were understanding as I was very shakey and upset. I authorized the closing of - of the - accounts but did NOT authorize the closing of the operating account as I had to get to - ASAP to say good bye to my Father who is in -. I already had planr, car and hotel reservations made and would need the debit card when I arrived in -. The - happen... |
BB&T Financial Bank account or service account opening, closing, or management January 31, 2017 - 1-My mother - -/-/-. She had an IRA at BB & T. I inherited 1/3 of this IRA. BB & T told me my options were to establish an inherited IRA at BB & T or cash out the account. I would have preferred an immediate transfer of the money to - without creating the account at BB & T but they did not give me that option. As an aside, that was exactly the process that was used by another bank at which my mother had an IRA and it was a very smooth process. Feeling like I had no choice, I let BB & T establish the IRA-BDA. After the account was established, I moved the IRA-BDA to -. BB & T char... |
BB&T Financial Bank account or service account opening, closing, or management January 26, 2017 - I was contacted by BB & T 's -- branch. In particular, I was contact by - -, the Mortgage Loan Office for BB & T at the - branch. A number of years back I had financed a property with BB & T so, obviously, I was in their database for telemarketing. After a discussion with -, I agreed to begin the process of refinancing both my primary residence and a rental unit. After providing all the documentation, I was assured by - - that I would have no trouble getting approved. I have over a - in liguid assets, I earn - per year plus bonus. I have an - - score, and ... |
BB&T Financial Bank account or service account opening, closing, or management November 4, 2016 - In - 2016, my computer crashed and deleted all my business ' financial data for the previous year. I asked my bank BBT to provide me with my banking history in electronic format for that period. However, they have stated that they can not provide me with the historical data prior to - 2016 when BBT purchased - - bank. The data *MUST* be somewhere accessible electronically, but they will not provide me with the information to access my financial history.... |
BB&T Financial Bank account or service account opening, closing, or management October 25, 2016 - I paid off a LOC balance with BB & T -/-/2016. However, the bank made a serious error in calculating the correct payoff and did not close the LOC account as instructed. That triggered a series of issues with my checking account ; additional interest ; late fees ; harassing phone calls from various BB & T employees ; NSF fees ; and countless hours on my part to clear up the issue including writing a formal complaint to Chairman and CEO - -. BB & T admitted the errors in writing ( - - Complaint Resolution Group -/-/2016 ). They also assured me in writing there would be no deroga... |
BB&T Financial Bank account or service account opening, closing, or management October 21, 2016 - I was a Susquehanna bank customer. I had a credit card with Susquehanna Bank serviced by - -. BB & T purchased Susquehanna Bank and all customers were " transitioned ''. We retained a credit card if we had -. On - - 2016 I applied for a BB & T - - card with the sole purpose to use it as a low balance business card to make - or less material purchases for my small business and take advantage of the 0 % introductory interest rate. I applied for the card IN PERSON at my local branch. I was immediately approved but for a very low credit limit. with a credit score of - an... |
BB&T Financial Bank account or service problems caused by my funds being low October 20, 2016 - I have a car that is financed with Regional Acceptance. I make a payment online every month, on time through their website. The website requires that I enter my information every month so I have not given them permission to auto-debit or store my information. This morning I checked my account and it has been debited for the full amount of my normal payment which is always more than the required amount. I contacted Regional and was told this was a glitch with their payment processing company and the payment was duplicated in error for numerous customers. I have 3 issues with this explanation ( ... |
BB&T Financial Bank account or service account opening, closing, or management August 9, 2016 - My company began banking with BB & T in 2006. Part of the service from the BB & T bank is to provide merchant services. In the agreement with BB & T bank is a fee for the bank to provide PCI compliance on a monthly basis. The compliance fee program is to keep my business compliant to regulations concerning merchant processing. The merchant processor is BB & T bank merchant services. I have recently separated from BB & T after discovering that BB & T bank has been charging for the compliance fee program and a non compliance fee on every statement monthly since 2006 for my merchant services. The... |
BB&T Financial Bank account or service using a debit or atm card July 22, 2016 - Issue : On - -, 2016 I went to BB & T ATM at - - - -, - Texas - to make a withdrawal of $300.00 using my BB & T Ready Access Card. The money did not dispense ( the money came out but went back in ). I contacted Manager in person, but was told to call the number on the back of my card. Called the number on the back of my card, they stated they would send me out a form. I received the form, filled it out and returned it. I have not heard from - concerning this matter. So, on - -, 2016 I called -. Spoke to Rep -. I told her that my daughter is on the line ... |
BB&T Financial Bank account or service account opening, closing, or management June 19, 2016 - After the death of my father, I went with my mother to her local branch of BB & T located at - - - - - -, FL -. The purpose of this - -, 2016 visit was to remove my father 's name from their safety deposit box and add mine. We dealt with - -, Branch Manager, and - -, Branch Banker. The latter was - who worked with us on the paperwork. On - -, 2016, I received an alert that a hard pull had been done on my credit. I complained to BB & T that 1 ) they did not have a legitimate business purpose for accessing my credit information and 2 ) that I wante... |
BB&T Financial Bank account or service account opening, closing, or management May 17, 2016 - I applied for a line of credit with BB & T in -. I was denied for the line of credit and - of the reasons was excessive obligations in relation to income. This makes no sense considering the only considerable debt I have is student loans. My debt to income ratio is approximately less than 9 %. My student loan payments are $400.00 and my gross income is about $5000.00 a month. The rep told me the threshold for DTI ( debt to income ratio ) was 36 %. I had ample room to make a payments so I believe there should have been a counter offer not a denial. I have no other debt besides student... |
BB&T Financial Bank account or service deposits and withdrawals April 12, 2016 - On - - - I froze a joint home equity line so no additional withdrawals could be processed. - - - a $60000.00 advance was processed, I notified bank within 24 hours of the advance that error had occured. I provided the signed document of the freeze, made several calls, sent emails. I was told they were " diligently '' working to resolve problem and would notify me. I requested emails, did not receive, I asked for corporate office to contact me, not done. It is clear BB & T made a $60000.00 mistake and has not provided appropriate customer service. I want the $60000.00 re... |
BB&T Financial Bank account or service account opening, closing, or management April 6, 2016 - someone opened an account with Bb & t it was not me I have proff of the address I was living at I was living in - and the account was used in - Someone stole my identity and put checks into the account I would like to take care of this ... |
BB&T Financial Bank account or service account opening, closing, or management February 18, 2016 - The Branch Banking and Trust company has been harassing me recently in an attempt to collect a debt which has expired the statute of limitations in accordance to the state of Virginia. In addition, the Banking Institution has recently sent me an garnishment summons in clear violation of my consumer rights. ... |
BB&T Financial Bank account or service account opening, closing, or management January 20, 2016 - BB & T purchased Susquehanna Bank. They are a horrible bank. I have a checking account and a line of credit which includes a fixed loan and the line of credit with them. I tried to take - from my checking account and apply it to the principal balance on my line of credit. They, on their own, decided to split the - between principal and interest on the line of credit and fixed loan. I called and fought with them about fixing this. Supposedly they fixed this but since then I have been locked out of my credit line account. You can see the balance only, but NO transactions, so I have no way ... |
BB&T Financial Bank account or service account opening, closing, or management December 28, 2015 - This is a complaint against Branch Banking & Trust, to request removal of my - credit report dated -/-/2015. This inquiry to my credit was not authorized by me, has been without my authorization, I do not have any product or relationship with you, no Loans product, therefore I make this request to immediately remove this inquirie that aparace in my report and that affects my score negatively, and request adhere to the laws of fair credit and stir to eliminate an error that is not mine and never authorized, I appreciate your prompt help to my request ... |
BB&T Financial Bank account or service making/receiving payments, sending money December 27, 2015 - CLAIM AGAINST BB & T, WHICH THE CFPB REGULATES, FOR VIOLATION OF CONSUMER PROTECTION LAWS In - 2014 ( my dispute with BB & T has gone on for months ), I called the Fraud Division of BB & T and reported criminal activity on my account. - Sunday, I found myself locked out. I called the office of a company which purported to be in the locksmith business. I told the dispatcher that I needed to have my front door opened and a mailbox key made. He told me that the price for the work would be $120.00, which I agreed to pay. However, when the locksmith finished the job, he presented me an invo... |
BB&T Financial Bank account or service using a debit or atm card December 15, 2015 - My wife and I were vacationing in - - - for the 1st time -/-/-. We attended a presentation for - - on Monday, -/-/- and purchased a timeshare. The next day we were at the marina and speaking with someone at a booth. He sold different excursions like for fishing trips and such. Of course, he asked us we had been to any presentations and we said yes and told him we had purchased a timeshare at - -. We also told him we were having second thoughts about the purchase. He told us that by law we had 5 days to cancel. He also told us he could set us up at another present... |
BB&T Financial Bank account or service making/receiving payments, sending money December 10, 2015 - I have established auto pay with - of my credit cards through my bank ( BB & T ). When the credit card request payment, BB & T does not pay. I have received a letter from - Bank for - payment stating they are closing my account for dishonored payments.When I do my payment on line, it does go through. I now have the credit card suspended. I 've went to BB & T several times with no satisfaction .I am also been reported to credit bureau. How can I make sure my credit has not been harmed? ... |
BB&T Financial Bank account or service account opening, closing, or management November 5, 2015 - - - : FOR THE - KICK OF THE MULE I AM STILL STANDING BY MY RESPONSE SUBMITTED TO BBT BANK AND THE CONSUMER PROTECTION FINANCE BUREAU ON NUMEROUS OCCASIONS. YOU KNOW THE ROUTINE --WHERE ARE THE CONTENTS OF MY SAFE DEPOSIT BO-! STOP REFUSING TO CHECK THE VIDEO CAMERAS ON THE AFOREMENTIONED DATES ; WHAT IS IT BBT BANK THAT YOU DO N'T WANT THE CONSUMER PROTECTION FINANCE BUREAU TO KNOW? WHY ARE YOU AFRAID TO CHECK THE TAPES? WHAT ARE YOU TRYING TO HIDE? OR HAVE YOU ERASED THE TAPES? IS THIS A BBTGATE? THE SAFE DEPOSIT BO- KEYS I HAVE ARE NOT THE ORIGINAL KEYS I WAS GIVEN! AS YOU CAN SE... |
BB&T Financial Bank account or service account opening, closing, or management October 26, 2015 - THIS IS BBT BANK 'S NINTH KICK OF THE MULE AND BOY ARE THEY THICK HEADED. AT THE SAME TIME I AM A TOUGH OLE BIRD. BBT YOU REALLY ARE N'T PORTRAYING YOURSELVES AS BRIGHT AT ALL. THE CONSUMER FINANCE PROTECTION BUREAU IS BRIGHT ENOUGH TO REALIZE THAT I WOULD NOT BEAT A DEAD HORSE. YOU ARE TRYING TO SKIRT THE ISSUE BY STATING YOU STAND BY YOUR PREVIOUS RESPONSE. WELL, I STAND BY MINE! THE CONSUMER FINANCE PROTECTION BUREAU REALIZES AS DO YOU WITH YOUR FAKE DECEPTION ATTEMPTS THAT YOU HAVE AVOIDED/ NOT ACKNOWLEDGED THE FACT THAT ( IN ADDITION TO NOT REVEALING WHAT YOU DID WITH THE CONTENTS OF MY S... |
BB&T Financial Bank account or service account opening, closing, or management October 6, 2015 - I requested my bank close my IRA account and refund the money to me. BBT agrees that they owe the money. That was 6 weeks ago, - emails and - phone calls ago and I still have not received my money. ... |
BB&T Financial Bank account or service using a debit or atm card September 28, 2015 - On -/-/2015 I got a call from there fraud prevention they ask if I ok a certain transaction on my - - card I said no.They canceled my card. I called Susquehanna Back they gave me the # for the place that charged my card. At that time I was told the person I talked to told me she will order me another card. It would take 5-7 business days till i get it. Well on -/-/-2015 the day before I was going to leave to go out of town I called the bank to find out my card was never ordered I hung up on them. After I cooled of for a little I called back and told the person I was leaving to... |
BB&T Financial Bank account or service account opening, closing, or management September 23, 2015 - *THE BELOW LETTER WAS SENT TO ME AFTER MY BB & T. BANK '' ... .***REFUSED TO PLACE THEIR BANK SEAL ON THE BELOW : PDF : -. PLEASE ASK THEM WHY? THEY WOULD NOT '' VERIFY MY SIGNATURE, SO THE ''TREASURY DEPT. '' SENT THE BELOW LETTER, TO ASK ME TO GET MY SIGNATURE CERTIFIED. QUESTION : DOES ''BB & T. BANK '' TREAT ALL - VETERANS LIKE I HAVE BEEN TREATED AT THEIR BANKS..? OR DO THEY BELIEVE THE FRAUD THAT WAS COMMITTED AGAINST ME..? WHILE I WAS LIVING IN - OVER THE LAST FIVE-YEARS..? ALSO ASK BB & T. BANK '' WHY..? THEY REFUSED TO PLACE MY NAME AS A CO-OWNER OF MY WIFE 'S SAVINGS ACCO... |
BB&T Financial Bank account or service problems caused by my funds being low September 3, 2015 - I have - bank accounts with BB & T ; - saving and - regular or basic. My other services are BB & T checking card or ATM card, and online banking and Overdraft protection. Everything was functioning great since I opened my account in - last year until one day in - of this year, I was contacted in -, to change my saving account type to a checking account type, based on the fact I have exceeded the withdrawals limits for a saving account per Federal regulations. I am not complaining about this fact, as it seems fair within the Federal Regulations. So, I went to the - branch t... |
BB&T Financial Bank account or service deposits and withdrawals August 3, 2015 - I resigned from a position I had with a - back on - -, 2015. I had a - account with instructions that stated within 60 days of departure, I was to receive the money direct deposited to a bank account. The positions were sold on -/-/15 and the cash proceeds transferred out on -/-/15. I called my former employer to ask when these proceeds would be direct deposited and was told they would be sent -/-/15 and available -/-/15. I checked my account on -/-/15 and there was no deposit. I spoke with the bank today and they said the deposit would not be made unt... |
BB&T Financial Bank account or service problems caused by my funds being low June 4, 2015 - I am currently unemployed, due to my current financial situation between - - - - I was assessed $430.00 in overdraft fees by BBT. I have exhausted all communication with BBT which ends up in me being frustrated. BBT 's Rep 's are not showing any mercy towards my current situation. An unemployed person can not paid back $430.00 in bank fees. ... |
BB&T Financial Bank account or service account opening, closing, or management May 27, 2015 - I had a long standing credit card with BB & T that was opened because liek - - - BB & T had pushed their employees to open credit cards for customers. It was fine, I used it for a while and then decided to stop using it because I did not like BB & T customer service or fraud protection. I let BB & T know this and suddenly my account was closed due to suspected fraud. There had not been any charges on it for months and it was being paid, so I have no idea what the suspected fraud '' was and BB & T will only respond with nonsensical answers to that question. The truth is that most like... |
BB&T Financial Bank account or service account opening, closing, or management May 20, 2015 - BB & T, specifically - - who is - of their financial team leaders, completely deceived me and repeatedly gave me false information which led to me applying for credit to receive a home equity line of credit AND a personal line of credit. I originally spoke with - -/-/2015 and clearly explained my financial situation and needs. I needed a revolving loan for -. I explained my current home loan is with BB & T and when the loan originated, it was a cash-out refinance/home equity loan. He then advised that a Home Equity Line of Credit would be the perfect '' solution for me. A... |
BB&T Financial Bank account or service account opening, closing, or management March 30, 2015 - - : WHY BANKS SHOULD NOT OWN BROKERAGE SERVICES OR RECOMMEND ANY STOCK / BANK STOCK / WRITTEN DISCLOSURES REQUIREDDear - - -, At the start of the -/-/2008 financial crises I was recommended to a Financial Adviser at BB & T, - -. He built trust over a period of years and became a friend, I thought. We had numerous conversations about Capital Preservation '' and my numerous request not to be on BB & T 's solicitations financial services products and numerous conversations that my cell phone number not to utilized by BB & T 's solicitations for financial services. When BB & T... |