BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Other bank product/service Account opening, closing, or management Texas

BB & T, specifically - - who is - of their financial team leaders, completely deceived me and repeatedly gave me false information which led to me applying for credit to receive a home equity line of credit AND a personal line of credit. I originally spoke with - -/-/2015 and clearly explained my financial situation and needs. I needed a revolving loan for -. I explained my current home loan is with BB & T and when the loan originated, it was a cash-out refinance/home equity loan. He then advised that a Home Equity Line of Credit would be the perfect '' solution for me. After going-through the application process, pulling my credit and getting a


financial team leader should KNOW this information and should have never let me apply for this type of loan, ESPECIALLY when my original loan is with your bank!!!! I was completely duped, mislead and deceived when applying for this type of loan. Then, - and I began discussing other options ... .such as a personal line of credit. This was another perfect '' solution, according to - ... .but required another credit application and credit inquiry. Before applying, - said, If I submit the same application right now, you are guaranteed an approval for $ - - worst case scenario. '' He then said, If I want $25000.00, then I need to be able to prove I have $25000.00 in liquid assets, such as cash. '' I explained to - that I did have $25000.00 cash, but it was not in a bank account because it was something constantly used for different investments purposes such as purchasing land, property, etc. He said ... well that 's ok because we just need to verify you have the funds. He then offered for me to come open a checking account with BB & T so I could deposit the funds there and that would serve as proof of funds. I told - that I appreciated the offer but it did n't really make sense for me to do that since I already have existing checking and savings account elsewhere and that I would deposit the funds into - of those accounts. - said sure, no problem ... .but that it would be easier if it was with BB & T - I asked - several times if he saw any potential roadblocks, red flags or issues with me depositing those funds into my account. He repeatedly assured me that there would be no issues and that I was guaranteed $ - if some problems did occur, but he constantly reassured that there would be no issues and encouraged me to apply and submit my credit application again. So I let him submit the application again. After submitting the application, the underwriter counter-offered with only $ - as an offer and asked for proof of funds to consider a high-offer ... ..even though my liquid assets increased by $ -. This was a shock. I had already been told and deceived that with my prior application, I would get no-less '' than an offer for $ -. I provided proof of funds and a bank statement showing available funds. The underwriter kept the offer at $ -, even though I provided proof of funds. So not only did I get a lower offer than what I was guaranteed by - several times before applying, but after showing proof of funds/assets ... .I was still denied a higher loan amount ... .which - guaranteed several times.