Review and analysis of over 6 complaints against Heartland Payment Systems
Heartland Payment Systems consumers have reported over 6 official complaints related to Trouble with how payments are handled. Out of the 6 consumer complaints against Heartland Payment Systems, 33% were disputed by the consumer (i.e. the consumer was not happy with how Heartland Payment Systems responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Heartland Payment Systems resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Heartland Payment Systems Student loan dealing with my lender or servicer trouble with how payments are handled June 3, 2016 - The 3rd party billing provider on my student loan offers one method of payment to avoid fees/ penalties/ convenience charges- and that is a direct checking account debit. Over the last 2.5years I have tried several times to set-up direct payments but each time there is an " error '' with my information and the payment declines. This has led to negative information reported on my credit record, - dollars in added fees and interest charges, and hours of frustrating phone conversations. I have recently discovered that the problem is the company 's online payment system. The system has only bee... |
Heartland Payment Systems Student loan dealing with my lender or servicer trouble with how payments are handled May 30, 2016 - I have been making payments each month through the companies " - '' However each month I am getting a notice saying my payment is late. I pay before my bill date and always get a receipt. On top of that this company is not applying the extra I am paying toward the principal, but instead putting it all toward interest. At the beginning they were, now they are not. The paper bill and the online system never have the same figures on it. I am tired of this. It took me may months just to get a paper bill from them, now that I have it, my payments are not being applied correctly nor is the princi... |
Heartland Payment Systems Student loan dealing with my lender or servicer trouble with how payments are handled April 4, 2016 - I recently looked at my credit report ( -, - and - ) and it indicates that I was 30-59 days late on my - University loans in -/-/- / -/-/2016. I was not 30 days late. I would like to let it be known that I received the letter attached ( dated -/-/2016 ) from - - ' that clearly displays a quarterly amount due of $560.00 ( quarterly payment due date : -/-/16 ). I would like to let it also be known that I logged in to -, and made a payment of $560.00 on -/-/2016 - which is the amount that was due, and which is the full amount that was indicated... |
Heartland Payment Systems Student loan dealing with my lender or servicer trouble with how payments are handled March 19, 2016 - Yesterday I visited - to view a statement for my loans and make a payment. While on the site I learned that my loan had been sent to a collection agency for payment. Today, I attempted to contact this agency at - but placed on hold and offered the opportunity to receive a call back. At -, I received a call back from an employee by the name of - . I gave him my name and explained my situation. He mentioned that it was no longer in his system and unfortunately sent to collections. He offered to provide me with the company 's name and number. I informed him that I wanted to speak with... |
Heartland Payment Systems Student loan dealing with my lender or servicer trouble with how payments are handled January 20, 2016 - The bulk of my student loans are with the Department of Education and are currently in deferment while I complete my specialty training. However, there were - minor loans through - -, which they sent to Campus Partners to collect those loans. I was unable to get a deferment for those loans, despite completing the paperwork ( no reason was given, just a denial ), and I contacted - - to make repayment arrangements that I could actually afford to pay : Campus Partners was demanding $ -, which I certainly could not afford with my training salary. ( Campus Partners had tried in -... |