Review and analysis of over 29 complaints against Navient
Navient consumers have reported over 29 official complaints related to Trouble with how payments are handled. Out of the 29 consumer complaints against Navient, 21% were disputed by the consumer (i.e. the consumer was not happy with how Navient responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against Navient resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 17, 2015 - I have private student loans through Navient ( formerly - ), which are set up for automatic monthly payment. Enrollment in automatic payments affords me a 0.25 percent reduction in my interest rate. Last month, with no notice provided to me, Navient placed my loans on an in-school deferment, which cancelled my automatic payment and accordingly raised my interest rate by 0.25 percent. I enrolled in a part-time online course a few months earlier, and was unaware that the school had contacted Navient and that my part-time status was sufficient for a deferment. I learned this information durin... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 15, 2015 - I have - private student loans managed by Navient and I have made student loan repayments to them for over 3 years. Recently, they enrolled me in a special repayment program started from - 2015. Navient & I both mutually agreed $ - monthly payment at 3 % interest to cover the - private student loans mentioned above in order to bring my - student loans into current. I set up auto debit with Navient and they have withdrawn - payments with total of $1200.00 from my checking account. After withdrawing the first payment on - -, 2015, their staff called me and told me that ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 9, 2015 - I attended - - -, wa - and university of Idaho in - -, ID ) now my student loans ( both federal and private ) are in repayment w - and Salliemae. My - major complants is that after I qualified for IBR plan they sold my loan to another agency without contact me and now - having trouble with a third company and having to reapply for an IBR. In addition - has removed funds out of my bank account without permission, multiple times over the last 6month 's. I have called once to four times per day directly to the onbuds but have not received any calls or written stateme... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 8, 2015 - Navient services - of my private loans and - of my - loans from when I attended the University of -. Over the course of the last couple years, as I have repaid the loans, I have noticed multiple issues with how the allocate payments and how the interest is applied. In particular, I have decided over the last half year to make a plan to pay my loans off in the next two years, and so made amortization tables and created a plan to pay off my highest interest rate loans first. I noticed that when I had been mailing in extra cash in addition to my normal payments, there were glaring inc... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 7, 2015 - I made arrangements with Navient to bring my account current and into forbearance. I made a payment of $240.00 on - - and they stated that another payment would not be due until - -. On - - another payment for $240.00 was taken out and they are saying it was done through the online payment method. I did not log into that account at any time around that date and did not make that payment. They have agreed to refund the payment within 6 to 10 business days but my account is now overdrawn and they do not want to cover the overdraft fees. Not only am I not able to make curren... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 4, 2015 - I am a co-signer for my son, - -. He attends - University in -, PAOn entry to school in - 2011, he took out a - - loan, I co-signed. I was working a very good job at the time and we opted to pay the interest on this first loan right away. I was laid off from that good job a month after school started. All subsequent loans for school, taken every semester since his entry in - 2011 until current, have been deferred payment loans - payments deferred until after he graduates. All loans were taken out on --At some point a few years ago, - - informed me that they ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 2, 2015 - My daughter was to be on an auto pay program for 3 months so she could qualify for a 15 month payment program. Navient took out the - payment for -, but not for - ... .so she is 'late ' again. Their fault, not hers. More fees and bad credit, on her, and me as a cosigner. This has happened over and over again, and we have documentation. Looking for help with legal issues to sue. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 2, 2015 - Aside from being a predatory lending company with inflated interested rates. Navient has disabled my account and made it impossible to log back in. I 've called them multiple times trying to resolve this but they refuse to help. I have absolutely no access to my account, I can not pay them, and nobody in customer service can help me. I 've also submitted complaints via email and social media. They also call me day and night, disrupting my work day and upsetting my employer. They call at night when I am sleeping and on Holidays. They are relentless. I can over over - missed calls in 30 minut... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 1, 2015 - I attended - - University - - -, NJ - for - school and the only lender that you were allowed to borrow from was - -, now Navient. Since repayment started in 2007, I have paid $31000.00 of which $5700.00 has been applied to the principal. That means $25000.00 or 81 % of my payments has gone to interest. At this rate, I will never be out from under this debt. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 1, 2015 - My monthly payment increased to $ -/month and I was laid off from my job. After going back and forth with my private loan provider about lowering my interest rate, my application for a lowered interest rate was denied twice. Now I am being hit with late fees in addition to two months of unpaid payments. I do n't know what to do, and the company is not giving me ANY information on how to move forward in a way that works for me in my current situation. If my payments were lowered, I could continue paying on time as I have done every single month since graduation in 2009. Instead of helping th... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 30, 2015 - Hello - I have - private student loans through Navient, which were originally - - loans. I have had these loans prior to -/-/--/-/-. -/-/- through -/-/- I was enrolled more than half time in a law school program and from -/-/--/-/- I was enrolled in an LLM program more than half time which I am still enrolled in to this day. I received a bill from Navient last month stating that my in school deferment had ended on my loan, as the in school deferment option had ended on my loan and that the loan documents stated that there was only a 2 year period of in ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 29, 2015 - Navient is servicing my son 's student loans. He has - : - at 7.5 % variable, - at 2.75 % variable, and a - at 2.25 % variable. We have been sending payments on all -, with specific loan numbers on each payment, and with larger payments on the higher rate loan to try to pay it off earlier. Navient has been posting the payments proportionately by outstanding balance on each loan, rather than the loan number stated on the payment, thereby causing higher interest to be accrued since his loan with the 7.5 % rate is receiving only a portion of total payments rather than the larger am... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 23, 2015 - In - 2015, I made an arrangement with Navient of - - for a program called The Rate Reduction Plan. Per our agreement, I would successfully make - auto-debited payments from my bank account and this would bring my higher payment which was almost a month past-due since I was making these lower payments, up-to-date. I have proof of - successful payments, and an arrangement for auto-debited payments for - more months. Navient went ahead and reported the pending past due amount to the credit bureau without informing me or my cosigner and thus greatly damaged our credit scores. Thi... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 22, 2015 - I have - separate outstanding - student loans that I had taken out with - - between - and -. Since -, these loans have been transferred to - sister company, " Navient ''. - of these - loans are considered private loans at 7.0 % APR, and the - is a federal loan at 3.75 % APR. I 've called Navient because the arrangement for minimum payment distribution considerably favors the 3.75 % loan which is clearly not the most favorable when it comes to paying these loans off with minimal interest paid. They have told me they ca n't do anything about. Here 's an example :... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 20, 2015 - Navient would not allow me to make a payment toward my principle balance. I had to talk to - levels of supervisors before someone would " allow me to make an exception '' and make a payment toward the current interest and whatever was left over would be made toward the principle. My regularly scheduled payment was not due for another two weeks. I am very unhappy that they would n't allow a payment directly toward the principle ONLY. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 20, 2015 - Attempts to reduce a monthly payment are constantly rejected. I 've taken forebarrance a number of times due to unemployment and charges accrued. I 've earned an additional - $ from just trying to hold off loans. The money accrued and now my - - is worth -. - $ was added to my existing loans just like that. Over course of repayment, I will have paid - for this amount, plus additional money from my standard loan balance. I ca n't move on with my life if I keep paying this much. I ca n't afford to invest in a home, let alone a new car. Today I was double charged by Navient. I... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 18, 2015 - Between the period of - 2014 - - 2014 I was enrolled in the Rate Reduction Program -. I was making $580.00 payments - every month from my checking account, I have the statements to prove this. Despite this, every month I would get harassed by - debt collectors telling me I was delinquent. When I provided documentation, they would always agree I was making payments, and then would assure me with 100 % certainty I am fine. They said the only reason they were harassing me is because they need to see ( 6 ) months of payment. Until then, they said, the account would remain delinque... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 13, 2015 - I sent an additional payment to Navient with instructions as to how to apply the additional payment. Navient did not follow those instructions, even though I followed their policy by enclosing a separate piece of paper with instructions as to how to apply my additional payment. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 10, 2015 - Have - student loans with Navient. Have been making a consolidated payment each month. Received a letter of default and called. They stated I have n't been making payments. Checked online and all payments PER THEIR website have been made. They have now sent me to a collection agency. This is Insane!! And each time I call I receive a different answer. If I am making the agreed payment each month I know it 's not legal to send me to collections. This company has the worst collection practices. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 9, 2015 - My - - loan was transferred to a new servicer, Navient, some months ago. I have several loans and am making timely payments on all of them. My loan serviced by Navient has always been paid through automatic debit. I only periodically check the accounts since I rely on the automatic payments which have always been properly processed. When checking my Navient account today I realized that Navient has not taken out any payments since - 2015. I immediately called Navient to find out what is going on. It appears that somehow my account was placed on academic deferment. Navient was unable t... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 6, 2015 - In - of this year I asked Navient, my student loan company, to change the due date from the beginning of the month to the - of each month because it would make it easier for me to make the payments. As a result of this simple request, to which they had agreed on, I have had nothing but problems with my monthly payments. First, instead of changing the dates they put my loans into forbearance without my authorization. I found out about this the next month when i saw my statement showing the total loan amount increased instead of going down despite the extra payments they had ask me to make... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 3, 2015 - Hi, I had a payment due on my Navient Student loan on - -, 2015 for $180.00. I called in on - -, 2015 to make the payment, I was informed that because i was using my debt card i would be charged a $15.00 fee, which completely blew my mind. Being charged a $15.00 fee to make a payment using my debt card is - % robbery. I felt as though i was being strong armed because i needed to make a payment so i would n't be late but i only have a prepaid debt card. $15.00 may not seem like alot to most people, but an extra - $ is the difference between being able to eat dinner for... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled October 29, 2015 - On - -, I had a 42 minute conversation with - - about discrepancies I found with Loan Nos. - and - : ( 1 ) after making online payments to - loans on the same date at the same time, the payments for - and - were not being posted on the date that the payment was made while the payment for - was being posted on the date the online payment was made ; and ( 2 ) the interest rate was fluctuating on - and - but not on - which was the same type of variable-rate loan with the same terms. The next day, I sent - - a detailed email regarding these discrepancie... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled October 27, 2015 - I am having continuous problems with -/Navient. I am paying off - loans ( - which is only $2000.00 ) since 2008. I have no problem paying my loan but it is clear that my payments are only going towards the interest and not towards the balance. I applied to a Rate Reduction Program and agreed for Navient to automatically deduct funds from my bank account if I was accepted into this program. After about two months I was told that I was not accepted to the program but they continue, even to this day, to take money out of my account every month for the same amount as the Rate Reduction ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled October 26, 2015 - I received a private loan from - - in 2010 for my undergraduate studies at - - -. Upon graduation, I attended - school at -. I eventually deferred my loan repayments ( which took months ). I recently found out that Navient took over my loan repayments ( - - did not inform me ). Since last week, my mother ( co-signer ) and I have been receiving calls from Navient, not during business hours, about paying. I logged into my Navient account for the first time today and it said I defaulted of my -/-/- payment which was supposed to be deferred since I am still in - ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled October 26, 2015 - NAVIENT is in direct violation of my rights under the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. My complaint is very simple, once I am granted a deferment on any student loan, NAVIENT automatically reports the account as 90 days late. Now how can that be without a 30 and 60 day late payment history before it. It 's because NAVIENT uses the credit reporting system illegally, using it as a means to destroy a person 's personal credit history without merit or recourse. This practice has been consistent for decades, and I will seek private counsel to file suit if necess... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled October 25, 2015 - I have made several additional payments to Navient on my student loan. I elected to have these payments applied to the loan principle. I noticed that on at least - occasions these payments were applied entirely, or partially, to interest. When I contacted Navient they told me this was done because the loan was past due, which was not true. It clearly states on the payment history that there were not late payments, as my minimum payment is automatically drafted out of my checking account each month. I pointed out that I could see at least - consecutive payments prior to - such occurren... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled October 24, 2015 - I contacted Navient regarding - private loans on - -, 2015, I called in to the Navient customer service line and was advised by representative - that I was eligible for revaluation of my monthly loan payment amount, due to recent change in income due to health related events. She advised me to call back in on - -, 2015, after my payment due date of - -, 2015 and request a revaluation of finances in order to decrease my monthly payment amount. She also offered to give me a call on the - -, 2015 at - in order to assist me with the revaluation of finances. When ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled October 19, 2015 - Navient has been unresponsive after I 've asked to speak with several managers. I have called them consistently since summertime as my automatic payments were not being taken out. They say it came back as NSF, but my bank says it was never billed. Then Navient admitted to having IT issues. Late fees, interest, you name it. After calling to resolve many times, they offered me payment options and promised to repair my credit damage of their reporting me. After making each payment, they would change the terms and tell me I had to pay additional money or pay this or that, and then they would resci... |