Review and analysis of over 227 complaints against TransUnion
TransUnion consumers have reported over 227 official complaints related to Problem with fraud alerts. Out of the 227 consumer complaints against TransUnion, 17% were disputed by the consumer (i.e. the consumer was not happy with how TransUnion responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against TransUnion resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 23% resulted in non-monetary compensation.
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TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts January 29, 2016 - the transion is tacking $17.00 OUT OF MY CHECKING ACCOUNT FOR THE LAST TWO MONTHS AND IVE NOT GIVING THEY PERMISSON TO.SOME ONE HAS STOLE MY BANK ACCOUNT NO AND GIVE IT TO THEM I WONT THEM TO STOP TACKING THE MONEY OUT MY ACCOUNT ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts January 17, 2016 - CFPB, Can someone from the CFPB please tell me why it is OK for Transunion to obfuscate the ability to create a free - fraud alert? I 've spent 30 minutes on the site trying to find it and it 's nowhere to be found. I do n't believe that follows the spirit of the requirement to provide this service. Please have Transunion, like the other - reporting bureaus, place a clearly identified link to the free 90 day fraud alerts on their home page. This is not rocket science and CFPB should have this kind of a consumer friendly check as part of their regular monitoring of these agencies. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts January 9, 2016 - - just now has notified me of a drop in my credit score due to a hard inquiry by - on -/-/2016. I have not requested a credit card, or an increase in credit on my existing card, and there are no late payments associated with this card. This hard inquiry needs to be taken off of my credit report and credit score needs to be restored. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts January 9, 2016 - on the day - - 2016 I got a call from a collection agency - - - account number - reporting that they had applied for a loan with my personal information in -. and I have not traveled to this state. So my identity was stolen and being used in the United States where I do not live. I live in - - and all my credit transsaccion is in -. requested to be informed other credit companies. by I NOT authorize any transsaccion without my consent. This is my cel. phone number - for other question. Additional need to change the address of Florida. I have not provided any US... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts January 4, 2016 - A few weeks ago I tried to place a credit freeze on my credit report. Transunion refused to do as I requested. I filed a complaint with the - and their response stated that I never asked for a credit freeze. I had no problem with the other - agencies. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts January 3, 2016 - Unwanted charges and harassment and credit problems from transunion.com because of a social intelligence hacker looking for work and credit ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts December 30, 2015 - I contacted - online as I do once a year to check as I 've had many false and out right lies applied to my credit reports due to ex-wife of 14yrs+. So on - -, 2015 I went online to check and - - in an electronic response told me to contact Trans Union about my information as It shows that according to TU " I 'm not Me. " Wow people who do n't know me or has every had a copy of my - SS Card or my Government state issued license, or even met Me can tell all others that I 'm not me. I called after going thru the email TU contact, then by phone from - - 2015, TU cleared off... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts December 3, 2015 - When you call the phone number for TransUnion- you get pitched a variety of other services such as - - auto insurance, - -, and free vacations. Meanwhile, you can not get through to a human being who can explain how to activate either a fraud alert requiring notification and permission for anyone to run a credit check on you or a credit freeze. How can an organization like Trans Union who has so much power over the average person 's lives be so disrespectful of communicating with us apparently perceived 'little people. ' Thankfully, I have - who did find a phone number for me an... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts December 1, 2015 - Transunion allows opening of personal web site accounts ( no other rating agencies do ). My ID was hacked from my previous employer. Fraudster then opened Transunion web account with my info and then ordered a credit report for TU promotional rate of $1.00. Transunion then recorded these transactions on my credit report. After numerous contacts to Transunion, they refuse to notate these on-line inquiries as fraudulent, they keep saying they do not matter. There seens to be a systemic issue with Transuion - number one - they should not offer persistent web accounts to individuals - since most... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts November 22, 2015 - - added an extended 7 year fraud alert on my credit file. In their letter, - wrote it would contact TransUnion about the extended fraud alert. I did not receive a notification from TransUnion. Thus, I faxed the letter from - to TransUnion. Again, I received no response on the matter from TransUnion. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts November 15, 2015 - I checked my score then weeks later i recived a letter from - - - that a identity alert has a block on my credit and i need to respond. so everything checks out fine. please remove this alert block off my credit thank you ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts November 9, 2015 - can not find anyplace to dispute issue with trans Union - unable to reach live person or get information to receive pin number to remove credit freeze on my report. they suggested information needed to receive to pin being copy of drivers licence - bill and other things - they have not provided what other things '' are needed. in order to speak with anyone live to get information I need to provide pin number which I have lost. I can not change credit cards - I can not get a loan w/o a credit score - I can not get a credit score with a freeze on my credit. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts November 4, 2015 - I called the - - Bank and I told them someone open fraud account under my name. I also told them that I have fraud alert on my name company called me. The presonnal that I was speaking to told me that they do n't call. I think that was their fault and i think should be deleted completed. ( that is not me ) Also i have others inquiries under my name- - - ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts October 30, 2015 - I have placed a security freeze on my credit record with all - credit reporting agencies so that I can avoid identity theft. I needed to lift the freeze with Transunion so that I could get internet service. Despite the fact that I provided Social Security Number, Birthdate and PIN number, Transunion would not lift the freeze because they claimed I had not changed my address in their records when I recently moved. However, on their own web site my account showed the correct address. They then required me to answer security questions and refused to serve me because I could not remember the cr... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts October 17, 2015 - Transunion sent me a Fraud Alert / Security freeze application asking if I would like to place a security freeze on my credit file. My response is no. I do not want a security freeze on my credit file. I did not complete nor submit a credit freeze application. Transunion then placed a security freeze on my credit report without my consent and now my potential creditors are unable to access my Transunion credit file. This blocks my ability to purchase a house, to purchase a car, and my ability to obtain general credit. Transunion then further lowered my credit score to - although I have only... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts October 11, 2015 - Someone offered to pay my car note for me, but he paid for it online.He obtained my car account number.now he is threatening to use the my information such as name, address, birthday, etc to get another driver license and get credit in my name.I trying to prevent this from happening.I am working on getting my credit score up and I do n't need anything negative to affect it ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts September 22, 2015 - Someone used my name and credit information to open a - credit card at a - ' in -, LA at store - on -/-/15. I called the fraud dept at - and the card has been closed. I filed a police report in my town. I got in contact with the - credit bureaus to put a - fraud alert on my account. When I get the police report, I will extend this to 7 years. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts September 17, 2015 - someone has been using my identity ssn since 2011 til present and there has been - or more inquiries on my credit was hit hard and also - school I do n't owe anything to them I would like that removed cause its showing that I owe when I dont owe - any money its zero I would like the all the inquiries since 2011 off my records immediately- - - ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts August 10, 2015 - I hAve - hard inquiries that I have not done. - transunion- -Says made -/-/2015Please Investigate and take off my report. I am trying to fix my credit not damage it. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts August 3, 2015 - My personal information was used by someone else. I filed a police report and would like to know how I can get it off, and if anything else was used without my knowledge. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts July 27, 2015 - -/-/--/-/- I found and got - items off of my report that was fraud so after that I put an alert on the account to prevent anything else form happening. Well I am wanting to buy a hime but with all the inquires on my account that was not done by me, I put a freeze and am going to file a police report. I work and go to school full time. Well I did speak with all - creditors but does n't seem like I am getting anywhere. I would like for all the items that I did not do to be removed when I asked and called them months ago and it still seems that there are inquires and things on my... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts July 23, 2015 - I was first alerted to a credit fraud problem when I was unable to access - of my free annual credit reports. - said I had already received my report, which I had not even attempted this at the time. I then attempted to get my free annual credit report through Trans .... and was unable to answer the identity verification questions. I was ; however able to access the - other credit report which listed numerous upon numerous, mostly medical care bills in default that I have never been notified of existing. I already requested a fraud alert to be placed on my credit accounts ; however am... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts July 21, 2015 - My identification stole ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts July 15, 2015 - Transunion is the only credit reporting agency that is requesting proof of my current mailing address in order to put a fraud alert on my account. They have historically had wildly incorrect information on my account ( that is different from the - other agencies ) and I could never get them to respond appropriately or resolve after providing proof. Now they are mailing a notice to a mailing address I have been at for 15 years asking for me to prove it is my current address every 90 days when every other agency is renewing a fraud alert on my account that I requested. I refuse to send additi... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts July 13, 2015 - i am unable to access any credit information from the credit bureau 's and told that my credit number doesnt match my name. i was scammed recently and my S.S.N. was involved in this process. i feel that my credit information is being used by someone other than me. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts June 30, 2015 - I am a victim of fraud as of -/-/-. Needed to contact Transunion to 'freeze ' my credit and went to their website where they asked for my social security number. The page had https canceled out so the site was n't secure. Went back today and the url had https until I refreshed a few times and then it went back to http. Looks like they have a server that is insecure which is jokable since this is a site to report fraud. Once you are on the insecure server you can not get back onto a secure one. example : -. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts June 10, 2015 - I have been a victim of multiple cases of identity theft within the last two years. Most recently, i have been a victim of identity theft about - times in the last 3 months. I have purchased a protection program with - and have set up Fraud Alerts with all - major credit reporting agencies. Even though I have fraud alerts set up, the credit reporting agencies are still authorizing the opening of accounts without my verification. I have had accounts opened in my name with all - credit reporting agencies. Each agency is failing to contact me to verify that I am opening these accounts... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts June 7, 2015 - I did my taxes on - - 2015 and my taxes still pending for 4 months then i called the irs office and they told me that they cant send my refund cause they need to verify my id, so they transfer me to another office and - lady ask me a lot of questions finally they found that im the real - - - and that somebody in new york used my name, my last name, my second last name and my social security number there, that person filled the taxes using my info, i call a company to report a identity theft and they said that the only thing that can do is put a fraud alert in my credict repor... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts June 5, 2015 - I went to obtain a - day extension of my initial fraud alert today. Both - and - whatever made it impossible ( no actual persons to speak to ) to choose that option, as it was never presented. Time is of the essence, and there is no way to speak to any person at any of these - in order to timely make that request. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts May 7, 2015 - Today ( -/-/2015 ) while riding my bike in the neighborhoods around - I lost my entire purse/wallet which all foolishly contained my State I.D, Social security card, Bank credit card and - ( clothing store ) credit card and other important documents I need all the help that is available please feel free to contact me a.s.a.p. Thank You! ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts May 2, 2015 - Dear CFPB, I am having a problem with accessing my credit. I 've applied for - ( - ) credit cards from -. In - 2015, I was denied and the reasons for their decision was credit bureau information missing or unavailable. I made a complaint to Transunion and they gave a response that was somewhat satisfactory. They explained that a initial fraud alert was placed on - - 's credit file. I then resubmitted the same application a month later and was denied for the same reason. I spoke with a supervision in the application dept. on -/-/15 at approx. - and it was suggested to... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts May 1, 2015 - TransUnion is making its customers listen to - minutes of advertisements for paid credit-monitoring services before TransUnion will place a fraud alert on the customer 's file. The way TransUnion describes these paid services is unfair and abusive because consumers have to listen to the advertisement and decline it - before TransUnion will complete the request to place a fraud alert on file. The way the advertisement is presented and the timing of the presentation make it seem like a required part of the process of placing a fraud alert on file. Background is as follows. On -/-/15 ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts April 22, 2015 - This complaint is of a general nature and impacts others, not just myself. On -/-/-/2015 I attempted to place a security freeze with the - credit bureaus, - - and Transunion. With - and - I found the process straightforward and simple. Transunion on the other hand required me to open an account with them in order to place, manage or remove the freeze. With the abundance of accounts and their various insecurities I balked at creating yet another account. Is there any way to advise Transunion that their method only adds to the concerns of users rather that eases them. ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts April 15, 2015 - My wife and I were victims of tax fraud. When we discovered this, we immediately did credit freezes on our credit files for all - credit bureaus. We were charged for - credit freezes. Per Texas law, if a credit freeze is initiated due to identity theft, the credit freezes should be free. I did not want to wait a week or more to generate a police report, get a copy and then send it in to the credit bureaus for a free report. Instead, I did the credit freezes immediately. I then requested refunds from the credit bureaus due to identity theft. - issues refunds immediately. - refunds a... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts April 7, 2015 - On - -, 2015 at - PDT I called Transunion 's credit fraud department to request a credit freeze on my account because of the recently announced - cyber breach. I was given a file number, processed a credit freeze claim and issued them my personally selected PIN number. I was told by their representative that I would receive a written confirmation in the mail within - to - business days. Having not received that within that allotted timeframe I called today ( - -, 2015 at - ) and was told by a Transunion representative that NO credit freeze had been applied on - -... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts April 2, 2015 - I have been separated from - - - - since the beginning of - -/-/- living with my grand farther in - NC - and never gave anyone permission to sign my name and to commit fraud on my credit. She has signed my name and gave my social security no. to approximately - credit card agencies maxing them out due to looking at my credit report. I have never went back to - - since I left in the beginning of - -/-/-. Below are - she committed fraud and signed my name ( copied from credit report ). Please help me clear up all these credit cards she has committed ... |
TransUnion Credit reporting credit monitoring or identity protection problem with fraud alerts March 26, 2015 - Like many other Americans, I have voluntarily initiated security freezes on all of my credit profiles at Transunion, - and -. This helps me sleep better at night knowing a fraudster ca n't open an account in my name without my explicit permission. The complaint I have is that not only do I have to pay $10.00 to these companies to initiate the freeze, I also have to pay $10.00 to each - separately, every time I want to apply for a credit product. In some cases I am forced to pay $30.00 out of pocket. I take issue with this because the problem of identity theft is largely attribut... |