TransUnion Credit Reporting Complaint

TransUnion Credit reporting department,

Credit monitoring or identity protection Problem with fraud alerts Washington

On - -, 2015 at - PDT I called Transunion 's credit fraud department to request a credit freeze on my account because of the recently announced - cyber breach. I was given a file number, processed a credit freeze claim and issued them my personally selected PIN number. I was told by their representative that I would receive a written confirmation in the mail within - to - business days. Having not received that within that allotted timeframe I called today ( - -, 2015 at - ) and was told by a Transunion representative that NO credit freeze had been applied on - - or any other date!!!! They completely - this up and left me exposed to potential credit and I.D . theft for over - weeks because of their incompetence and negligence. Besides wasting over - minutes of time on hold, dropped calls, mis-directed transfers, and representatives that did not respond to my requests, I still have no satisfactory explanation why my request for a freeze was not processed in a timely manner, again exposing me to fraud. This is NOT acceptable and I would like an investigation launched and formal complaint filed against this company. After all, their core competency is CREDIT reporting, managing, monitoring, and they ca n't even do that properly. This company has shown blinding incompetence and neglect and they must be held accountable.