CarFinance Capital LLC consumers have reported over 30 official complaints. Out of the 30 consumer complaints against CarFinance Capital LLC, 10% were disputed by the consumer (i.e. the consumer was not happy with how CarFinance Capital LLC responded to their complaint) and 97% were processed in a timely manner. 7% of consumer complaints against CarFinance Capital LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Managing the loan or lease | 15 | 13% |
| Problems when you are unable to pay | 7 | 0% |
| Taking out the loan or lease | 3 | 33% |
| Shopping for a loan or lease | 2 | 0% |
| Communication tactics | 2 | 0% |
| Improper contact or sharing of info | 1 | 0% |
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Stop CallsCarFinance Capital LLC Consumer Loan managing the loan or lease August 19, 2016 - In or around - - I was laid off and soon thereafter began having financial hardship. I explained this situation to Car Finance ( the agency collecting the auto loan ) of such hardship. Towards the end of - - my income was drastically decreased but I kept my best to make payments and ask that they stop calling my cell phone so often as I was well aware of the times my payments were late but I was still making them. In - - they kept calling on a regular basis even though I explained I was trying to borrow funds and would make sure my payments were n't more than 30 days past due... |
CarFinance Capital LLC Consumer Loan managing the loan or lease July 25, 2016 - I have traded in a vehicle with a new car loan and they paid off CarFinance in full. CarFinance had updated my credit report as paid in full. They have now reported the loan on my credit report with a balance of $28000.00 and updating it monthly. This is incorrect. The balanced should be $0.00, showing closed and paid in full.... |
CarFinance Capital LLC Debt collection communication tactics called outside of 8am-9pm July 20, 2016 - They called me at -... |
CarFinance Capital LLC Consumer Loan managing the loan or lease June 18, 2016 - I have a loan with Carfinancial Capital since -/-/-. the due date was requested to change on -/-/- after I get my new job outside the USA from - to the - of each month, the change was requested in order to avoid late fees. The finance manager at the time - - who I believe is not longer with the organization agreed and approved to the change but six month later I started receiving harassing calls and letters from the company because the account had accumulative late fees, Then I came to know that the new due date was never adjusted. I had tried several times to come into a... |
CarFinance Capital LLC Consumer Loan problems when you are unable to pay April 20, 2016 - I received 3 calls in a 19hr span from CARFINANCE.COM ON -. calls were collected : -/-/- @ - -/-/- @ - -/-/- @ - This is Harassment and needs to stop. I have already given a date of payment -/-/- and I still get harassed by this company 3 times in 1day? This is a violation of FDCPA and Rosenthal Act. I want this stopped immediately! ... |
CarFinance Capital LLC Consumer Loan problems when you are unable to pay April 14, 2016 - I HAVE A LOAN WITH CARFINANCE.COM ( LOAN # - ) AND I HAVE RECEVED NUMEROUS CALLS EVENTOUGH I HAVE TOLD THEM A DATE I WOULD PAY. I AM CURRENTLY A MONTH BEHIND BECAUSE OF FINANCIAL CIRCUMSTANCE, BUT I HAVE ALWAYS MADE MY PAYMENTS WHEN I SAY I WILL VIA -. THEY SAY THATS NOT A SECURED ARRANGEMENT BUT THAT THEY WOULD NOTATE IT IN THE SYAYTEM ON WHEN I CAN PAY. WELL, I HAVE TOLD THEM SNCE - - WHEN I MADE MY LAST PAYMENT THAT I WOULD NOT BE ABLE TO PAY UNTIL - - MY NE-T AVAIL PAYDAY TO MAKE THE NE-T PMT. WELL I PAID ON FRIDAY - A - PMT $310.00 AND CALL IN THE REF # AND I ALS... |
CarFinance Capital LLC Consumer Loan managing the loan or lease February 5, 2016 - I took out a venicle loan in - with Car Finance.- I received monthly statements from them until approximately -, -, at my previous address in -. In -, -, I moved to - and have sent my payment every month since then along with a letter advising of my address change ( see attached letter ). I have also contacted them by phone to advise of the address change several times. To date, I have never received a statement at my new home address. All I am asking for is a monthly invoice to be sent to me, and it seems impossible to get this from Car Finance.- I have delapyed sen... |
CarFinance Capital LLC Consumer Loan managing the loan or lease December 16, 2015 - In - I switched finance companies from Car Finance Capital to - - - - because I had purchased another vehicle ( -, traded in - ) and financed with - so I got a cheaper interest rate so I switched -. I had - cars at this time through them, a - ( traded in for - ) and a -. I told Car finance I was switching and they said that everything would be taken care of when my bank contacts them. Well when i purchased my - I had traded in a - that I had financed with Car finance, the company had sent over a check but dduring the week that the check was being se... |
CarFinance Capital LLC Consumer loan problems when you are unable to pay November 3, 2015 - It was on Thursday -/-/2015. Car Finance, our auto loan company, called our home at -, just as we were going to sleep. This was very aggravating and disturbing.I had already advised them it would probably be two weeks before I could make my next payment, I resent this kind of harassment at such a late hour! ... |
CarFinance Capital LLC Consumer loan taking out the loan or lease October 15, 2015 - I have a vehicle loan that shows on my credit report from CarFinancewhich constantly reports me late and now show repossession. Also Myloan amount was for $23000.00 and I have paid 20 payments at $ -/mowhich is $10000.00 and CarFinance is telling me that my balance is $25000.00. REALLY??? In addition, I have a letter from - stating thatthey will remove the item from my credit but they are useless as well. ... |
CarFinance Capital LLC Consumer loan managing the loan or lease September 8, 2015 - I have a loan with Carfinance.com. Since the first payment - I have paid an extra - every month to go to Principle. Then in - I started paying an extra - to principle. Car finance will no longer send me a statement because I am paid too far ahead, I want a monthly statement so that I can track how they are applying the funds. I have to call them and they sent a statement but the statement is all messed up. sometimes, ( -/-/- ), the whole $610.00 was applied to principle, on -/-/- $170.00 was applied to interest, then the next month -/-/- $220.00 went to interes... |
CarFinance Capital LLC Consumer loan problems when you are unable to pay June 24, 2015 - My car is financed through Carfinance.com. I fell behind in my payments and have been receiving constant harassing calls from them. The Carfinance.com agents are extremely rude, pushy, and threatening. Even if you make a payment arrangement, they will continue to harass you. They begin calling at - every morning and do not stop until the evening. ... |
CarFinance Capital LLC Consumer loan taking out the loan or lease June 2, 2015 - On Saturday -/-/- I traded my -/-/- Chevy - in at - - in -, Il for a -/-/- Dodge -. I 've talked to several different people at - - at - and I 've told them this at least - times. I asked them to please stop calling me asking for payment on a car that I traded in. I 've had several new cars before, and this is the - time this has ever happened to me. Meaning people are constantly calling me asking for payment on a car that I no longer have. The car is at - - on their lot waiting to be sold. I do n't know how to explain this to these people any... |
CarFinance Capital LLC Consumer loan problems when you are unable to pay May 28, 2015 - my payment for my truck is due on the - of the month, and after - days they began the calls i 'll answer and tell them when I am going to pay them and just about every day - times a day I will get calls from them asking the same thing each time I ask why do they call everyday almost, they say it 's the computer dialing and the have to keep up collection activity. it seems like harassment to me can this be stop. finance company - ... |
CarFinance Capital LLC Consumer loan managing the loan or lease April 20, 2015 - Refinanced my vehicle with Carfinance.com, went to make a payment and realized that they do not offer an option to use your checking account with incurring any additional fees. When I called in to pay, they wanted to charge me $10.00 pay-by-phone fee. The only option I have is to mail my payment in, and that doe not guarantees me that they will post my payment on time, which may cause addition late fees. ... |
CarFinance Capital LLC Consumer loan managing the loan or lease March 25, 2015 - During deployment turning in my SCRA documents was misleading and stressful.I did n't get info to do so until I was - and away from home. I 've tried contacting the company to make payments.Back in - I even had a customer service agent take - payments without permission resulting in bounced checks and over drafts with my bank. I have to get a new bank account because of this so I could pay bills. I was told my account is under audit and I could n't getme account info or make accept payments at the time. I had the we can take payments / we will differ a paymen to help you catch up a fe... |