Susquehanna Bank consumers have reported over 107 official complaints. Out of the 107 consumer complaints against Susquehanna Bank, 32% were disputed by the consumer (i.e. the consumer was not happy with how Susquehanna Bank responded to their complaint) and 90% were processed in a timely manner. 6% of consumer complaints against Susquehanna Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
|Account opening, closing, or management||29||21%|
|Deposits and withdrawals||11||55%|
|Loan servicing, payments, escrow account||10||30%|
|Problems caused by my funds being low||8||38%|
|Making/receiving payments, sending money||7||0%|
|Application, originator, mortgage broker||6||0%|
|Managing the loan or lease||6||83%|
|Taking out the loan or lease||4||0%|
|Taking/threatening an illegal action||2||100%|
|Using a debit or ATM card||2||0%|
|False statements or representation||2||0%|
|Improper contact or sharing of info||1||100%|
|Problems when you are unable to pay||1||100%|
|Cont'd attempts collect debt not owed||1||100%|
|Credit decision / Underwriting||1||0%|
|Managing the line of credit||1||0%|
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July 18, 2015 - Sent tow truck onto private property to reposess car. Tow truck driver acted on behalf of Susquehanna by advising me of an incorrect amount I needed to pay to get my car back. Tow truck driver acted on behalf of Susquehanna by telling me he could not leave property without taking car. Susquehanna violated their own policy by repossessing car after only - payments missed. Susquehanna collection department employee, - -, tried to discourage me from pursuing further action ( eg complaint, bankruptcy ) while offering no assistance in helping me rectify situation. ...
April 13, 2015 - - - - - has sued - - for purported damages to a leased vehicle that either do not exist or were inflated. Any condition of the car resulted from normal wear and tear for which - - was not liable. - refuses to supply the only evidence that it claims it has/had to show damage - but refuses to provide : actual pictures of the damage. It appears that - is seeking to collect money not owed in a deceptive fashion. Scores of other consumers are making similar complaints as reflected in - reviews : ( - ) Simultaneously, - reports delinquencies to - - - ...