Susquehanna Bank Debt Collection Complaint

Auto Taking/threatening an illegal action seized/attempted to seize property

Susquehanna Bank Debt collection department,

Taking/threatening an illegal action Seized/Attempted to seize property Pennsylvania

Sent tow truck onto private property to reposess car. Tow truck driver acted on behalf of Susquehanna by advising me of an incorrect amount I needed to pay to get my car back. Tow truck driver acted on behalf of Susquehanna by telling me he could not leave property without taking car. Susquehanna violated their own policy by repossessing car after only - payments missed. Susquehanna collection department employee, - -, tried to discourage me from pursuing further action ( eg complaint, bankruptcy ) while offering no assistance in helping me rectify situation.

Susquehanna Bank customer in Pennsylvania
Jul 18, 2015

* Source: CFPB Complaint Database

Susquehanna Bank response to complaint:
Closed with explanation

Consumer disputes how Susquehanna Bank handled their complaint

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