Review and analysis of over 44 complaints against Bank of the West
Bank of the West consumers have reported over 44 official complaints related to Managing the loan or lease. Out of the 44 consumer complaints against Bank of the West, 23% were disputed by the consumer (i.e. the consumer was not happy with how Bank of the West responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Bank of the West resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Bank of the West Consumer Loan managing the loan or lease March 1, 2017 - I previously submitted a complaint on the Bank Of The West for not sending me information on my account including acknowledgement of my loan being paid off on -/-/- and my not receiving the title to my vehicle which was Case # -. The bank did reply after you contacted them however they have n't given me everything yet. After their original response I received another letter from them dated -/-/- in which they stated that I will receive my Certificate of Title or Lien Satisfaction documentation in approximately 10 working days. Well it is -/-/- and the 10 days have passed and... |
Bank of the West Consumer Loan managing the loan or lease February 5, 2017 - my car was financed with bank of the west and i totaled my car but i took out gap insurance with the purchase with -., but they want a payment history and bank of the west stated that they would fax to them so that the balance of the loan could be paid off but instead they are sending me a payment history which i already have from the checks that i sent bank of the west they are just trying to delay the process of get the loan paid off.... |
Bank of the West Consumer Loan managing the loan or lease July 15, 2016 - The Bank of the West loan reports on my credit as " Charged-Off ''. However this loan should never have been " Charged-Off '' as I was covered by GAP Insurance. In addition to this erroneous reporting ; My report dated - -, - reported this item as charged-off -/-/-. Bank of the West has now changed the charged-off date to -/-/- and then again for the 3rd time with a new charged-off of -/-/-. This company clearly keeps reporting erroneous inaccurate information on my credit report. This new charge-off date has dramatically lowered my credit rating/score and has damag... |
Bank of the West Consumer loan managing the loan or lease October 24, 2015 - In -, my husband and I purchased a motor home financed by Bank of the West in California. For six years we diligently made the $610.00 a month payment, totaling about $46000.00 on the $70000.00 loan. The interest rate was very high at the time. As we increasingly felt the effect of the -/-/2008 crisis and we lost a lot of income, we could no longer afford those payments. We prevailed on Bank of the West to refinance our loan. They told us they would not even consider it because we were current in our payments - we needed to be at least 90 days in arrears. So we let our payments lap... |
Bank of the West Consumer loan managing the loan or lease October 8, 2015 - We have had a loan with bank of the west for many months sending payments to the same address which is the only address that my bank had for the online bill pay for as well as what bank of the west had on our payment booklet. For many months my bank took out the money from my checking account and sent it to the bank of the west. Bank of the west processed every payment until it came to my -/-/- Payment when they decided they would no longer accept payments at that address. Without informing us at any point that it was not going to be accepted nor that the payments we had sent for -/-/-... |
Bank of the West Consumer loan managing the loan or lease June 15, 2015 - The Bank of the West has the loan for my - Dodge Challenger Rt. I sold it to a buyer from -. The buyer sent a cashiers check to this bank in the amount of $22000.00. I owed approx. - so the bank was to issue me a check for the difference. I called them to tell them the check would be coming and that I would not release the car until I received my part of the money. - ( Manager ) stated that when I called the automated system and it stated the loan status as - it would be ok to release the car to the buyer. On - - I called the system and my loan had a - balance. On -... |
Bank of the West Consumer loan managing the loan or lease May 2, 2015 - I have had several phone calls rom bank of the west, concerning missed l loanloan payments.after several calls and going over the same reasons why I stoped paymentstoped payments.I agreed to voluntary reprosession of said vehicle. As Ionly had the vehicle in my position for aproxmatly 3 weeks since -/-/- to date. Bank of the west said they were taking the vehicleto auction and selling. I have never ben advised of when where or howmuch it was sold for. I have received nothing in writing.My credit report said the account was closed and paid in full. Now since -/-/- I have received -... |