Bank of the West Consumer Loan Complaint

Bank of the West Consumer loan department,

Vehicle loan Managing the loan or lease Missouri

The Bank of the West has the loan for my - Dodge Challenger Rt. I sold it to a buyer from -. The buyer sent a cashiers check to this bank in the amount of $22000.00. I owed approx. - so the bank was to issue me a check for the difference. I called them to tell them the check would be coming and that I would not release the car until I received my part of the money. - ( Manager ) stated that when I called the automated system and it stated the loan status as - it would be ok to release the car to the buyer. On - - I called the system and my loan had a - balance. On - -, 2015 I let the buyer have a tow company pick up the car, thinking I would be receiving my money soon. On - -, 2015 I had not received my check so I called The Bank of the West only to find out the cashier 's check they received was fraudulent as of - -, 2015. They did not notified me by phone or mail that my loan was still going to be


my car was stolen by deceit. I was trusting them to protect me. On - -, 2015 - ( Manager ) called me and admitted that he told me it was ok to release the car when the automated system showed - due and that he was sorry. He said he told me that as a courtesy. All these calls to The Bank of The West are recorded and I sent them the date and times of these conversations so they could review them, so they do have them on file. I hope you can help me in some way. Thank you, - - -