Bank of the West Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Bank of the West Consumer Loan department,

Vehicle loan Managing the loan or lease Washington

I previously submitted a complaint on the Bank Of The West for not sending me information on my account including acknowledgement of my loan being paid off on -/-/- and my not receiving the title to my vehicle which was Case # -. The bank did reply after you contacted them however they have n't given me everything yet. After their original response I received another letter from them dated -/-/- in which they stated that I will receive my Certificate of Title or Lien Satisfaction documentation in approximately 10 working days. Well it is -/-/- and the 10 days have passed and to date I have not received the title to my automobile. I personally feel that they are purposely holding onto my title and I feel that they need to be taken to task over this and fined heavily for their total lack of competency. Their contact information is Bank of The West, -., -, CA - and my paid up auto loan was -

Bank of the West customer in Washington
Mar 01, 2017

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Bank of the WestComplaint HistoryComplaints3/20124/20125/20129/201210/20121/20132/20133/20135/20137/20138/201310/20131/20142/20144/20147/20148/20149/201410/201411/20142/20153/20154/20155/20156/20158/201510/20157/20162/20173/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bank of the WestManaging the loan or lease77.3%13.6%2.3%6.8%Closed with explanationClosed with monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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