Bank of the West Consumer Loan Complaint

Bank of the West Consumer Loan department,

Vehicle loan Managing the loan or lease Washington

I previously submitted a complaint on the Bank Of The West for not sending me information on my account including acknowledgement of my loan being paid off on -/-/- and my not receiving the title to my vehicle which was Case # -. The bank did reply after you contacted them however they have n't given me everything yet. After their original response I received another letter from them dated -/-/- in which they stated that I will receive my Certificate of Title or Lien Satisfaction documentation in approximately 10 working days. Well it is -/-/- and the 10 days have passed and to date I have not received the title to my automobile. I personally feel that they are purposely holding onto my title and I feel that they need to be taken to task over this and fined heavily for their total lack of competency. Their contact information is Bank of The West, -., -, CA - and my paid up auto loan was -