Bank of the West Consumer Loan Complaint

Bank of the West Consumer Loan department,

Vehicle loan Managing the loan or lease Arkansas

my car was financed with bank of the west and i totaled my car but i took out gap insurance with the purchase with -., but they want a payment history and bank of the west stated that they would fax to them so that the balance of the loan could be paid off but instead they are sending me a payment history which i already have from the checks that i sent bank of the west they are just trying to delay the process of get the loan paid off.