Review and analysis of over 93 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 93 official complaints related to Credit decision / Underwriting. Out of the 93 consumer complaints against U.S. Bancorp, 27% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 99% were processed in a timely manner. 13% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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U.S. Bancorp Mortgage credit decision / underwriting April 11, 2017 - Since -/-/2015 my Mortgage loan with US BANK is not being reported to Credit Bureau. I have contacted the bank several times to get this issue corrected but the bank is not reporting the loan after all this time. I do n't know what else to do?... |
U.S. Bancorp Mortgage credit decision / underwriting January 31, 2017 - In - 2016, I applied for a refinanced mortgage from US Bank. I have had multiple accounts from US Bank for decades. The mortgage I wished to refinance is an ARM that I wanted to refinance to a fixed rate loan. I have lived in the same house and paid on the mortgage for almost 15 years. The refinance was going to be 80 % loan to value. Because I 'm retired, I do not have - income. In addition to Social Security income I have income from investments and real estate. I was required by US Bank 's underwriters submit a huge amount of documentation. The bank 's document requests dragged on fo... |
U.S. Bancorp Mortgage credit decision / underwriting October 4, 2016 - After being solicited by - of their bankers, I applied for a mortgage refinance loan to refinance an existing mortgage I had at their bank. The refinance loan was approved, but after the rate came back higher than I wanted, we added my wife 's information in the hopes of getting a better rate. After being told we would get called back with the results, we waited two days receiving no calls before physically going back into the branch. Once there, we were told they were working on a rate exception ( despite them telling us it was a sure thing at the time my wife 's information was added ), a... |
U.S. Bancorp Mortgage credit decision / underwriting September 13, 2016 - US Bank has failed to process my mortgage application in a timely manner. I am now in danger of not meeting my closing date and thus could lose my $2000.00. earnest money. Until yesterday, the mortgage processor was not returning phone calls I made to her to check on the status of my application. My purchase contract was written up on - -, 2016. On the morning of - -, 2016, I called my US Bank Mortgage Loan Officer to advise her my offer had been accepted and that I wished her to proceed with my mortgage application. I had already been " pre-qualified '' for a mortgage. I have pr... |
U.S. Bancorp Mortgage credit decision / underwriting August 12, 2016 - Apparently US Bank issued an escrow refund check on - - to an old address which I have not lived in since - -. I have been receiving and paying all mortgage bills from my current address since this company took over the mortgage. I never received the $2000.00 refund and now they want to charge me an additional $15.00 for them to send a new check to the correct address, the address I have been at for over a year. Also they have never noted anywhere on any bill or statement about the fact that I had a credit of $2000.00. Whenever I call I get stuck on hold for over an hour,... |
U.S. Bancorp Mortgage credit decision / underwriting July 8, 2016 - Since my last complaint on -/-/2016 nothing has changed with US Bank. I was informed by my case manager - - that my file is STILL under review and it 's been well over -- months now or longer. I was told by several realtors which they underwent an advance search on my home that it 's being reconstructed my loan? I need ANSWERS now so I can move forward with this. I ca n't sell my home due to the foundation being severely cracked & the home is shifting nor will the - pass due to this nor can I live here under these circumstances. Back in - my home was appraised for $ -... |
U.S. Bancorp Mortgage credit decision / underwriting March 31, 2016 - My name is - - and I have a mortgage loan with U.S. Bank Home Mortgage. A natural disaster occurred on - -, - and - - gave a check with my name and U.S. Bank Home Mortgage for $6400.00. The contractors that repaired my home is - - and U.S. Bank Home Mortgage is refusing to pay the construction company for the materials and labor that was purchased out of the construction company budget. My home had damage from Hurricane - and I was given Road Home and FEMA grants to place a new roof, the storm windows, air conditioning unit and repair the fence around the home. ... |
U.S. Bancorp Mortgage credit decision / underwriting March 23, 2016 - I am in the process of purchasing a home through US Bank. I am in a US Bank American Dream Loan which is suppose to help low-income buyers, like myself, obtain a mortgage. This is not what is happening with this loan product. I have been through this program two times and I still do not have a home. I have lost thousand of dollars because the bank does not explain, in details, the full process of the American Dream Loan. They do not tell me that any repairs are over $4900.00 will turn the loan a rehabilitation loan. They do not tell me that if the amout of repairs over the appaisal value wil... |
U.S. Bancorp Mortgage credit decision / underwriting March 21, 2016 - My family wants to build a home so we engaged US Bank to get a construction loan. we got approved for $ - and later upgraded to $ - as the scope of the house cost increased. it is taking more time than I expected ( my first built home ) because of County regulations and issues with the general contractor and house seller. Despite the - approvals, -/-/- I got a Statement of Credit Denial stating " unable to verify residence '' as excuse. I wrote the loan officer, he did n't answer so I called him. he said I was taking too long to meet the loan conditions ( producing a General Co... |
U.S. Bancorp Mortgage credit decision / underwriting February 12, 2016 - My name is - - and we have a first and second mortgage with US Bank. Due a business venture that did n't pan out, we eventually had to file a chapter - bankruptcy with a discharge date of - -, -. We were able to get our first mortgage modified after a 3 month pre-trial period in -. The second mortgage was supposed to be modified along with the first but was eventually denied for reasons unknown. We decided recently to apply for again for assistance on the second mortgage modification in - of -, and were eventually granted a 3 month pre-trial that finished in - -... |
U.S. Bancorp Mortgage credit decision / underwriting October 14, 2015 - I applied for a HELOC with US Bank Mortgage Division at the end of -. I strongly believe my loan request has not been given proper attention. I am a single woman and this may be a fair lending issue. Below is a timeline of the transactions : Disclosures printed -15I provided the bank with all requested information by -/-/15. The appraisal was completed on -/-/15. On -/-/15 I was asked to submit additional income information, which was submitted on -/-/15. On -/-/15 I received a denial of the original request for $ - with a counteroffer of $ -. I called... |
U.S. Bancorp Mortgage credit decision / underwriting September 30, 2015 - I applied for a Home Equity Line of Credit through US Bank. I was recently denied credit and the bank 's explanation is not convincing. When I applied for the loan I stated my income at approximately - a month, - in VA - payments and - in rental income. According to my last phone call with US Bank with Production Manager - - in the Minnesota HQ he indicated that I was rejected for the HELOC because they did not allow my rental income to be considered. US Bank also counted my home and condo mortgage and associated fees against me. When I applied for the loan the representative... |
U.S. Bancorp Mortgage credit decision / underwriting September 22, 2015 - I was denied a loan do to US Bank Mistake '' I tried to get a DU approval and it would not due to a pre-foreclosure on our credit they said they fixed the problem .. I have paid out thousands of dollars trying to get this fixed it is the US Bank fault this has been on credit for over 5 years.. higher interest rates, getting turned down because of a foreclosure on our credit I paid for a home inspection, I paid for a appraisal ( 2 times ), I had to paid for a HUD inspector title fees 2x, I sent them a letter stating the monies I have spend over the years due to there mistake they said they cou... |
U.S. Bancorp Mortgage credit decision / underwriting August 8, 2015 - I was in the process of purchasing a home with US Bank Mortgage since - 2015. I received a preapproval letter and then an approval letter with the amount approved. I have emails and documents to prove the approvals. I had my credit ran and destroyed during this process by bank. I was told to let US Bank refinance my car, my credit cards and get a credit card to pay off the IRS from US Bank. I was told to pay for an appraisal on the house that I was purchasing. I got an inspection processed on the house, purchased new furniture, gave away my furniture that I had, due to the fact that everyth... |
U.S. Bancorp Mortgage credit decision / underwriting July 15, 2015 - two years ago i bought a piece of property to build my house and I got it staked out septic designed and acquired the permit. A year and a half age I was rear ended in a car accident and could not work for a year because I did not get the medical attention that i am owed. The affordable care act was passed and approved by the supreme court so the quality of our lives would not be reduced. Because of the gap in income it is almost impossible to get a loan as well as now being forced to work a forty hour a week job and have to build it on the side while homeless because of ongoing issues that th... |
U.S. Bancorp Mortgage credit decision / underwriting June 2, 2015 - -/-/- we received a copy of the BPO which stated the home was occupied ( home is empty and vacant ) and there were no photos of the inside of the home and this was an interior BPO ''. -/-/- We tried to escalate over the phone to speak to the Negotiator or their manager and was denied the information and said all we can do is dispute the bpo, we advised that this counter is n't justifiable as the BPO has repairs outlined but the as-is and as-repaired value were the same despite the bpo agent never even entering the property to assess the condition. They would not let her escalate. -... |