U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Arizona

US Bank has failed to process my mortgage application in a timely manner. I am now in danger of not meeting my closing date and thus could lose my $2000.00. earnest money. Until yesterday, the mortgage processor was not returning phone calls I made to her to check on the status of my application. My purchase contract was written up on - -, 2016. On the morning of - -, 2016, I called my US Bank Mortgage Loan Officer to advise her my offer had been accepted and that I wished her to proceed with my mortgage application. I had already been " pre-qualified '' for a mortgage. I have provided US Bank with information and documentation as they have requested it, but they have not proceeded in a timely manner. For example, I did not receive my initial set of disclosure forms until - -, 13 days after I advised the bank I had an accepted offer. Additionally, it was not until late Friday, - - ( eve of a - weekend ), that I received a request for information and documentation from the US Bank mortgage processor. I responded to this request by Monday, - -, end of day. While driving across country from - to -, where I am relocating, I was in touch with my Mortgage Loan Officer ( my Mortgage Processor was not returning my calls ) and received from her no indication there was a problem with my application. When I arrived in - on - -, I learned that my application was still in the underwriting stages and that it was likely I would miss my - - closing. After pressing the matter, I was told a " rush '' would be placed on my application, and I am hopeful that this is indeed the case. However, realistically, I think there is a good chance I will not close and will lose my $2000.00 earnest money. I feel the bank has not proceeded as it should.