Review and analysis of over 241 complaints against BBVA Compass
BBVA Compass consumers have reported over 241 official complaints related to Account opening, closing, or management. Out of the 241 consumer complaints against BBVA Compass, 20% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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BBVA Compass Bank account or service account opening, closing, or management August 2, 2016 - I transferred $ - into a online bank called BBVA Compass, because they promised me a rate of 1.10 %, after three months they knocked down my interest rate to .4 %, which I feel like was a scam to get my money into their account. So I called to transfer my money out and close my account. They told me I can not wire that much out of my account at one shot, the most I can transfer out is $ - at a time and they charge a fee each time. They said I can go to a branch to get a bank check but they have no branches in NJ. They had no problem accepting my $ - in one shot but now have a problem ... |
BBVA Compass Bank account or service account opening, closing, or management July 8, 2016 - I read about Simple online banking ( - ) in the - and was excited to set up an account. I opened an account and transferred $2000.00 into it from my - - checking account on - -. After transferring funds into the account I received a message stating that my account had been frozen since they " could n't identify me. '' At this point, I was told that I had to supply a copy of my social security card in order to gain access to my account. During the month of -, I moved into a new apartment, and I discovered my social security card was missing. I received one followup me... |
BBVA Compass Bank account or service account opening, closing, or management June 27, 2016 - To whom this may concern, I have been suffering from the hardship of being repeatedly denied access to even the most basic checking accounts from a wide variety of banks. I am unsure why this is but the result is I have been having significant financial troubles and for the past 7 months I have been unable to cash any of my checks that I earn as income. As a result, I have had severe financial hardship being unable to afford basic necessities and being unable to pay medical bills. Recently, given the fact that I had over $1500.00 in un-cashed soon to be expired checks, I tried opening up b... |
BBVA Compass Bank account or service account opening, closing, or management June 22, 2016 - I recently moved back to - to start a new job. I wanted to open a local bank account here as I bank with a credit union in another town. I opened a checking account with BBVA Compass and have had it for 3 weeks with no issues. Yesterday I went to eat and my debit card was declined. After I called the bank to see why, I found my account had been frozen. They first said for debt then it turns out they ca n't tell me why and said I need to go to a branch and prove who I am. I did that in the afternoon as I have my full payroll going to this bank on Friday so needed this resolved thinking they ... |
BBVA Compass Bank account or service account opening, closing, or management May 11, 2016 - BBVA - closed my accounts out of the blue with no explanation. To my knowledge nothing happened with the my accounts that that could result in that. No bounced checks, no negative balance accounts, nothing. That they do n't even care to explain leaves every possibility open, including but not only discrimination... |
BBVA Compass Bank account or service account opening, closing, or management May 5, 2016 - This complaint is about BBVA Compass Bank. I received a car loan with them in - of -. I made every payment on time. I recently bought a new car and was informed that the Compass car loan does not show up on any credit reporting agency. three and a half years of on time payments do not show up anywhere. However, in - they closed a credit card account because they reviewed my credit report on - and it was n't up to their standards. That negative closure shows up on all three reporting agencies but the fact that I have consistently paid 3 times the minimum payment since the closure do... |
BBVA Compass Bank account or service account opening, closing, or management April 6, 2016 - BBVA Compass authorized a charge card without my consent. I specifically asked for only a checking account and not a charge card. - - tried to slip in a paper to sign along with the checking account papers after I told him I did not want to open a charge card. I caught it and did not sign the contract to open a charge card. I then received a charge card in the mail. - - also asked if I wanted help setting up online banking. I said yes. Then he asked me where I was from and he told me he would use that information for my security question. I told him to stop setting up the online ba... |
BBVA Compass Bank account or service account opening, closing, or management April 1, 2016 - On - -, 2016 I submitted a complaint to Federal Reserve Consumer Help See Attachments # - " Federal Reserve -/-/2016 ... '' and # - " Federal Reserve Case number - ... ''. On - -, 2016 I submitted a complaint to CFPB # - " Case number - with response '', yesterday -/-/2016 I received an email with the " BBVA '' response, See Attachment # - " Case number - with response ''. On -/-/2016 I spoke to - -, and discussed my disapproval of the " BBVA '' -response. I was advised to re-submit my complaint and add my " desired resolution '', although it was f... |
BBVA Compass Bank account or service account opening, closing, or management March 23, 2016 - Read the fine print. CD came due and I missed the due date. Starting calling service number but put on hold for extended period of time. Finally went to bank in person after being unable to contact bank by phone. CD automatically renews for 18 months if you do not contact them which is fine but the interest rate is .25 percent and a penalty withdrawal of - plus - % of the amount. Which in my case would be approx. $4500.00. I would think to be fair the interest rate should be at least equal to previous rate and not such a low rate dertermined by the bank. I ask for either waving withdra... |
BBVA Compass Bank account or service account opening, closing, or management March 10, 2016 - Compass Bank, the option to fund the account with a ACH transfer did not function, I called them and was transferred several times until I gave up. within a day or two I tried to do it again and I still could not complete the ACH transfer called them again and could not get anywhere, on -/-/- I tried the third time and changed the application to fund the CD with a check, and mailed out a check for $200000.00 clearly marking the purpose of the money and the account number that I was given, five days after mailing the check I saw that it was not cashed yet I called the bank again they to... |
BBVA Compass Bank account or service account opening, closing, or management February 24, 2016 - I can not get my - from BBVA Compass Bank. I changed my address in -/-/- and they have the correct address on file. I have been given the run around, mis information and was hung up on. - different Customer Service Reps have stated the - would be received within 7-10 days. I still dont't have it after a month. ... |
BBVA Compass Bank account or service account opening, closing, or management January 29, 2016 - Please consider this letter a direct dispute under FCRA. A review of my credit report has revealed a hard inquiry by Compass Bank dated - -, 2015 via -. I currently have an association with Compass Bank through a checking account in the name of the " - - ''. The checking account, ending in -, was opened in - 2015. Between the opening of the account and today, I have not applied for additional services or products from your company. Therefore, I believe that you did not have permissible purpose to pull credit history from - or any other Credit Reporting Agency on - -... |
BBVA Compass Bank account or service account opening, closing, or management January 13, 2016 - Hello, got denied for a credit card application from BBVA compass. States " unable to verify identifying information ''. They denied me without confirming which information they need. I am very open to share whatever information they need to verify my identity. ... |
BBVA Compass Bank account or service account opening, closing, or management January 7, 2016 - I was in a business - - and we were approved for a loan using a CD as collateral. after the partnership dissolved, we were unable to continue paying loan and the bank used the CD to pay the outstanding balance. It has been over 7 years and the negative scar is still showing up on my credit report. It shows as a " charge off '' and has a zero balance. how do i remove? ... |
BBVA Compass Bank account or service account opening, closing, or management January 1, 2016 - I applied for a BBVA Compass account and they denied me saying " UNABLE TO VERIFY IDENTIFYING INFORMATION ''. Surprisingly, they were able to pull my - report and state my credit score. They did not call me to verify at all what information they need. I called them to check the status before and they can not tell me anything but to reapply in 30 days. Sounds like a waste of a hard pull on my account. I am willing to provide any identifyinh information to them if they ask. Thanks! ... |
BBVA Compass Bank account or service account opening, closing, or management December 21, 2015 - I contacted you regarding a bank going into my credit report without me having any relationship, EVER with the bank. The case number which you gave me was -. The case was closed out. The problem is that to date- -/-/15, the Compass Bank of - - Alabama has not initiated the process to remove their credit inquiry from my - - credit report. I spoke to - - on -/-/15. They reiterated to me that it is a very simple process for Compass to do. However, Compass lied to CFPB as well as me that they would be initiating the process on -/-/15. - - has n't receiv... |
BBVA Compass Bank account or service account opening, closing, or management December 15, 2015 - Good afternoon, I 'm in need of assistance. I 'm hoping you can see to it that this gets resolved. Compass Bank had the second lien on my property located at - - - - - -, -, AZ -. The property went to foreclosure in -/-/-. -/-/- was the last reported date on my credit report revealing I was 120 days past due. This was my last time since negative. -/-/- I discovered Compass was reporting that I had a monthly obligation of $23000.00 on this old debt. This was reflecting in my monthly DTI. I disputed this information through - -/-/- when my Cre... |
BBVA Compass Bank account or service account opening, closing, or management December 7, 2015 - My name is - -. I have been a customer of BBVA for many years. I have a consumer complaint against BBVA based on the following : I had an annuity with - - at Compass Bank since -/-/-. It was giving me 5 % interest. The initial investment was $150000.00. By -/-/- it grew to $160000.00. The financial advisor at Compass bank encouraged me to transfer that money to a better investment and it would double in value. I had expressed to him that I wanted to leave this money to my grown children. He said you can " pass the wealth '' without worrying about them paying taxes af... |
BBVA Compass Bank account or service account opening, closing, or management December 2, 2015 - I was charged - $38.00 fees within the last 30 days without any explanation furthermore this is the second time they have violated consumer protection law as well as the Consumer Financial Protection Bureau - They have charged these charges without any indication as to what they are for and this is the second instance that this bank has violated : The Electronic Fund Transfer Act ( EFTA ) ( 15 U.S.C. 1693 et seq. ) of -/-/- is intended to protect individual consumers engaging in electronic fund transfers ( EFTs ) and remittance transfers. These services include transfers through a... |
BBVA Compass Bank account or service account opening, closing, or management November 25, 2015 - I 've been having problems with BBVA compass bank. I 've been having some rough finacial problems and I let the company 's know this. I 've asked if they could close my account and they said no because it was in the negative zone. I then asked if they could some how put my account on hold or freeze it and again they said no. Some months back i called BBVA compass bank if they could help me out. they said yes and that i would have some peace of mind. They told me they would help me out that for 6 months the credit card companys would not touch my account. they said i would have to go to the ban... |
BBVA Compass Bank account or service account opening, closing, or management November 23, 2015 - I requested that my bank account with BBVA Compass be closed or at the very least frozen. I wanted to leave this bank initially because they do not have branches in my new state. I have been informed repeatedly that they are unable to do either because I would be required to go to a branch and get this done. This does not sound reasonable to me. They insist they have no way to honor my request without my in personal appearance period and that there is no protocol to handle customers who move to a state where there are no branches of their bank. Having traveled alot in my life and have held m... |
BBVA Compass Bank account or service account opening, closing, or management November 9, 2015 - BBVA Compass bank charged me - NSF charges on -/-/- and -/-/- without notifying me. I have not requested nor permitted this NSF/Overdraft authorization and the bank is in violation of Regulation E of the Federal Reserve Banking Regulations ( Limits the ability of a financial institution to assess an overdraft fee for paying automated teller machine ( ATM ) withdrawals and one-time debit card transactions that overdraw a consumer 's account ), and Regulation- Title 12 Chapter II Subchapter A Part 227Browse Previous | Browse NextTitle 12 : Banks and BankingPART 227 - UNFAIR... |
BBVA Compass Bank account or service account opening, closing, or management November 1, 2015 - Earlier this week I opened a new money market account online. My account is a joint account with my wife ; however, the process to open the new account online included me providing my driver 's license, and none of my wife 's information. Several days later, the new account appeared online, in their online banking system but did not display the interest rate ( likely under 1 % ). I called the - number to speak with a customer service agent and they advised me that I was not on the account. I explained that the account was opened by me using my driver 's license. Also, I had authenticated wi... |
BBVA Compass Bank account or service account opening, closing, or management October 14, 2015 - Just recently, I am receiving several items of mail from BBVA COMPASS BANK. These pieces of mail are1 ) Notice of Insufficient funds of $600.00 in Account - ) Notice of Load Advance of $230.00 in Account - ) Notice of New Loan Balance of $2000.00 in Account - ) Notice of checking account balance of $ - in Account - ) Notice of Amount of Deficiency of $250.00 ) Issuance of - - Cards, which I have destroyed. My issue is that until now, I never heard of BBVA COMPASS BANK and have never have done any business with them. My concern is that his could be a case of attempt... |
BBVA Compass Bank account or service account opening, closing, or management September 28, 2015 - I am continually being charged overdraft fees on my account and am somehow able to continue to use my account when it is in the negative. I never opted in when I signed up for my checking or savings account for overdraft protection and under federal consumer financial protection laws all financial institutions must give me as the consumer the ability to opt in or out of the overdraft protection and BBVA Compass Bank opted me in for it at their discretion. As I have opted out of this when I opened the accounts for the very issue that I am facing now regarding the drastic and sizeable NSF charge... |
BBVA Compass Bank account or service account opening, closing, or management September 16, 2015 - The bank BBVA Compass charged my checking account discriminatory - NSF charges of - each totaling $380.00 and they did this while not processing charges I made to my account in the order they would normally process to a bank. Therefore they changed the way transactions process so they could knowingly profit off of charges by discrimination. ... |
BBVA Compass Bank account or service account opening, closing, or management September 5, 2015 - - - - had checking account - with BBVA Compass Bank. He received a wire of $1300.00 funds from an associate he has been having business with. He withdrew the funds for business purposes within 5 days of receipt. - - - of the bank 's - -, telephone -, option -, then said a - party, not identified, communicated to the bank that the funds in the wire received were his funds and not intended to be wired to - - - account, cited above. - - - then closed this account, stating fraud '' had occurred in sending someone else 's funds to - - -... |
BBVA Compass Bank account or service account opening, closing, or management July 2, 2015 - 1. The bank has discriminated against me, in the handling of my account ; a - veteran and minority. 2. The bank has refused to provide account information, which they are required by law. 3. The bank has completed illegal, unauthorized credit and/or consumer reporting investigations. 4. The bank has refused to follow the guidelines regarding consumer card purchases and protection from unauthorized charges. 5. The bank refuses to fulfill it 's legally required obligation of appropriately investigating and returning the funds from unauthorized card transactions. 6. The bank has refused to pro... |
BBVA Compass Bank account or service account opening, closing, or management May 14, 2015 - Hello, I am a - year old single mother of -. I am writing this complaint as I have no where else to turn. I had a checking account with BBVA Compass in -, Fl in 2009. The account became over drawn, which was an over sight on my part. The account was closed. I have been fighting with this for years and BBVA Compass have not been helpful. They never informed me that I was reported to a company called - - Services. The overdraft on my account was simply an over sight. It was no way intended to cause fraud. I went into - of the local BBVA Compass branches and spoke with a branch ... |
BBVA Compass Bank account or service account opening, closing, or management March 31, 2015 - I opened checking and money market accounts at BBVA Compass bank with online access in -/-/-. I logged on to the accounts for several months ; however, in -/-/- BBVA 's web page asked that I agree to a - page Electronic Communications Agreement '' and a - page PDF, dated -/-/-, Agreement and Disclosure Statement for Online Banking '' to be allowed to access my accounts on line. The - paragraph stated, YOUR ATTENTION IS DRAWN TO THE ARBITRATION AND WAIVER OF JURY TRIAL PROVISIONS IN SECTION 8.F. IF A DISPUTE ARISES BETWEEN US, YOU OR WE MAY REQUIRE THAT IT BE RESOLVED... |
BBVA Compass Bank account or service account opening, closing, or management March 21, 2015 - Through unfair business practices Compass bank has changed the life-time NO-FEE contractual terms of my business checking, and started charging monthly fees, all without my consent, and have completely failed to notify me of any changes whether by email or by paper mail or by phone. As a result the unauthorized fees caused my account balance to go down without my knowledge, which in turn caused NSF charges, generating improper funds for the bank. Upon finding out of the problem I immediately went to a Compass bank branch which suggested I call a phone number for assistance. I demanded to talk ... |