BBVA Compass Bank Account Or Service Complaint

BBVA Compass Bank account or service department,

Other bank product/service Account opening, closing, or management Colorado

I opened checking and money market accounts at BBVA Compass bank with online access in -/-/-. I logged on to the accounts for several months ; however, in -/-/- BBVA 's web page asked that I agree to a - page Electronic Communications Agreement '' and a - page PDF, dated -/-/-, Agreement and Disclosure Statement for Online Banking '' to be allowed to access my accounts on line. The - paragraph stated, YOUR ATTENTION IS DRAWN TO THE ARBITRATION AND WAIVER OF JURY TRIAL PROVISIONS IN SECTION 8.F. IF A DISPUTE ARISES BETWEEN US, YOU OR WE MAY REQUIRE THAT IT BE RESOLVED THROUGH ARBITRATION, RATHER THAN THROUGH JURY TRIAL. My complaint is that requiring consumers to agree to a complex statement which applies to both commercial and consumer accounts is an unreasonable and inappropriate business practice. I am not an attorney and the extent that banking is controlled and hassome public value, how can I judge whether a relationship governed by 103 pages of bank legalese relative to the complex process of accessing, protecting and moving funds, is fair to me as well as to BBVA. I have told BBVA 's local branch employees of my objections. I am managing my accounts directly with the local branch, and I have fair online banking agreements with credit unions, and - - ; yet to whatever extent CFPB can prod BBVA and the banking industry to be more open and fair will be a service to everyone. Thanks CFPB